Ratings based on 161 Verified Reviews

2.6 out of 5
38% of guests recommend
2.7 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Liked kitchen bath and bed

Posted Jul 11, 2017
Booked at extended stay in same area, when I got there they had no room. So they sent me to this one. It was above average overall. Room layout was good and room was clean.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Thank you for sharing your experience at Extended Stay America - Denver - Tech Center South - Greenwood Village. We are pleased to read you enjoyed your time with us and that your well-appointed room met your expectations. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
2 out of 5
by A verified traveler from Kansas

Not a lot of good things to say about this hotel..

Posted Jul 5, 2017
Cons: They said online at their site that all their rooms got recently renovated. No they did not, because the kitchen cabinets were hanging very crooked-ly
The evening staff was never at the front desk. And when we opened up the sleeper sofa-there was food, like dried Ramen noodles & lots of crumbs on the mattress. It was pretty gross, and there were stains on that mattress and my son, who was sleeping on it, said it was VERY uncomfortable, he felt every spring-which I confirmed, yes, you can! Maybe it's time to change those out?? And when we asked for the dish kit for the kitchen, we were only provided a set of two settings, when I know I checked in & said there was 3 individuals staying in the room. And one of the spoons was all chipped up, like it got caught up in a garbage disposal. I'm surprised they still issue that one out?? Was not happy w/ this place @ all. But they were not sure if they provided a Military Discount when I asked for one, the night staffer. So I asked in the morning & the morning staffer, wasn't sure either, even though he took a copy of my Military ID card & later told me that he gave me a Military discount of 10% & explained that ea night I stayed were different prices & what my subtotal should be. So when I asked for my receipt the morning we left, he said because I booked through Expedia, that you will provide me a receipt, which I never got. Now logging in, I see I did not get the discount after all. Can this be corrected??
Comment from Hotel Management
Jul 9, 2017 by General Manager, Hotel Management
Suz, thanks for being our guest and sharing your feedback. I am disappointed to read your comments and apologize for the inconvenience you and your family experienced. We strive to provide clean and comfortable facilities for all our guests, and we fell short of this during your stay. I will be using your feedback as a training tool to ensure we deliver a much better experience going forward. I hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, General Manager
2 out of 5
by A verified traveler

(Extended) Stay AWAY

Posted May 27, 2017
Pros: It was easy to navigate the stairways and rear exits for more convenient parking lot access.
Cons: Leaky shower, squeaky floors, derelict vehicles, smoking areas, slow internet.
Costs nearly as much as a full service hotel, but has none of the amenities. There were several issues that made my stay unpleasant. 1) The shower in the room above mine leaked into the shower in my room. 2) All the floors creak. I could hear every footstep that I made, as well as those of the occupants upstairs. 3) The parking lot had derelict vehicles and a trailer occupying customer spaces, causing there to be no spaces available if you returned after 7pm. 4) The back door was often propped open as people smoked right next to the no smoking sign. There were cigarette butts all over the back parking lot. This needs to be enforced much better, and appropriate trash receptacles need to be available. 5) Slow wifi internet service. I understand they want to sell you the upgraded internet service, but it was seriously bad. Far better to come equipped with your own mobile data solution.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
We regret that the issues you experienced affected your stay. We appreciate you sharing your concerns and ensure you that they will be addressed to the respective teams to take appropriate measures so that our future guests do not encounter the same. Thank you for your feedback, it will help us only improve. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
1 out of 5
by A verified traveler

DON'T BOOK FOR SHORT STAY

Posted Apr 27, 2017
Don't book this hotel for a short stay, as they will bump you, if they get a guest who books for longer. I booked this hotel for 1 night, weeks in advance, so I could walk to a work dinner that was being held nearby. They called me the day I was due to check in and said they were overbooked, but were transferring me to a hotel a block away. I accepted this as I could still walk to the event. However they never did this. Instead I had to go there and wait while they found me another hotel, 3 miles away. Not only defeating the whole reason I booked there, but also, by the time all this was sorted out and I had checked in at the new hotel, I was late for the event. I'll never book with this chain again.
Comment from Hotel Management
Apr 29, 2017 by General Manager, Hotel Management
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. We sincerely apologize for the inconvenience caused and hope you will give us an opportunity to make this up to you on a future stay. I am positive you will leave with a more favorable impression. Sincerely, General Manager
1 out of 5
by A verified traveler

Terrible experience

Posted Apr 22, 2017
After a long flight when I went to hotel I got an answer that there are no rooms. Never go again nor recommend.
Comment from Hotel Management
Apr 24, 2017 by General Manager, Hotel Management
Sri, I appreciate you taking the time to provide a feedback, and I am sorry we were unable to accommodate you this time. We offer no excuses for this mix-up, and I apologize for the inconvenience caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager
3 out of 5
by Valerie

Posted Apr 22, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Valerie, thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
5 out of 5
by Cache

Posted Apr 20, 2017 on Hotels
I'd do it again.
Comment from Hotel Management
Apr 22, 2017 by Manager, Hotel Management
Cache, thank you for selecting Extended Stay America - Denver - Tech Center South - Greenwood Village. We are delighted you had a fantastic stay and loved everything we had to offer. We look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by Jean-Marc

Don't pick this place on purpose!

Posted Apr 17, 2017 on Hotels
Only stay at this hotel as a last option. Here are the main issues: -They keep a trash room on the same level as your floor "for convenience sake" but this leaves the hallways smelling like trash -The "fitness center" is the size of a closet with 2 machines: a treadmill and a stationary bike. That's it. -The side entrance malfunctions regularly -Wi-fi kicks you off if it "detects" strange activity on your computer. Security certificates aren't to be trusted. -The elevators stop working regularly (and you are forced to move in your stuff up 3 flights of stairs) -Do not ask for help from Zach, the weekend front desk. He is Mentally unstable and yells at people. -The parking lot is cracked and messy. I saw a discarded Big Mac rot on the pavement for days until it became as black as the parking lot. -They will not honor your daily rate at the hotel.You must do this online.
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
It is disappointing to read your comments concerning your stay at our hotel. Please accept my sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. Your feedback is important to us as it will help us to improve our service and facilities going forward. I hope you will give us another chance to impress you on a future visit. Sincerely, General Manager
2 out of 5
by erica

Supervisor

Posted Apr 13, 2017 on Hotels
It was OK but was lied to that I didn't have to check out til 4-14-17 they had me Check out today
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
Erica, thank you for sharing your comments with us. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. I have shared your feedback with my respective team, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 12, 2017 by Manager, Hotel Management
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager