Posted Nov 17, 2016 on Hotels
Like I mentioned above, the room I stayed at, 318 has bedbugs. I immediately called the front desk which was close to the midnight, the front desk rep said she doesn't know what to do. I asked if I can request to switch rooms but she said there is no room available. Then, I brought two of the bugs in an empty iced tea bottle, she said there is a room but she won't switch me because that room is more expensive. I tried to stay up as long as I can after that because I was scare of seeing the bugs again. I sat on the rolling chair and finally I could not stay up anymore around 3am, I put those 2 office chairs together to try to lay down on them. I spoke with the manager the next morning but he said Colorado is #6 in bedbugs in hotel industry and it is common to have bedbugs. I was very surprised by that comments. If he knows that, why doesn't he or the hotel take the extra action to make sure the rooms, beds, and the entire hotel is clean and bugs free. The hotel is in business area and I expected just normal cleanliness. Elevator wasn't working and overall very dirty hotel. I shouldn't have stayed there, but will never again. Now a day later, my skin is swelled up and very itchy. I hope I won't get infection from those dirty bugs. I threw away all the clothing too. I am still upset and feeling anxiety from it. I would like to hear from the corporate office to know what they think and if they have someone go to that particular hotel to check things out.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for your recent review of your stay. The experience you described is unacceptable, and I sincerely apologize for any issues you may have encountered during your stay. In response to your feedback, we have checked this room thoroughly and will also make sure our contractor treats the room. It is also noted that in good faith, a full refund for your stay was issued and that you mentioned you did not have any clothing items that you felt were affected. Our elevator is currently being replaced with a brand new unit and will be communicated to every guest at the time of check-in. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.