Ratings based on 649 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Salt Lake City, UT

Not worth the price.

Posted Jul 18, 2017
Pros: We were offered free cookies and bottles of water upon checking in.
Cons: The customer service of some of the employees.
Location: There is a restaurant nearby, which was nice. There is also a gas station, grocery store, and light rail nearby.
I was in a suite. The sofa bed in the room wasn't very comfortable and there was a stain on the mattress. There were stains on the ceiling of the room as well as a few spots in the hall. The continental breakfast overall was alright. But the woman who worked there that was putting food out wasn't very nice. She audibly sighed in disgust at having to clean up the mess someone made. There were some things that needed refilling and she wouldn't refill them. One morning the oatmeal wasn't cooked enough.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Nice Hotel Great Parking

Posted Jul 12, 2017
Pros: Large rooms, free water, chocolate chip cookies, easy parking.
Cons: Pool could be larger.
Location: Location was good. Not to far from the zoo, and other attractions. Lots of restaurants for a variety of flavors.Good shopping.
I love the rooms. Great size and very clean. liked having 2 tvs, so my grandsons' could watch cartoons and I could watch something else.I I asked to be placed up high floor, I thought I'd get a view of the mountains. We were put on the 9th floor but with a view of the office building. I should have been more specific about wanting a mountain view. Loved having chocolate chip cookies for my grandsons and me. Loved the free water. The pool was much smaller than I imagined but my grandsons' loved it. Good location, close to everything we wanted. Parking was close and easy to access. Breakfast buffet was excellent. Woman who tended the buffet was amazing. She kept all the items stocked and tables clean. She worked very hard and was very pleasant. I would recommend this hotel to anyone wanting to stay near downtown.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Patty, Thank you for taking the time to review your recent stay. We're so happy to know it was a great hotel experience for you overall! We enjoyed your visit and welcome you back whenever you are in the area again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Good place to stay near Denver

Posted Jun 3, 2017
We were very pleased with our stay. Our room was clean and comfortable. The free breakfast was excellent, monitored by a very conscientious lady. The free internet worked great and the free parking was abundant. We Ubered into downtown but later learned that the light rail passes very close to the hotel.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Angie, Thank you for sharing your recent experience with us. We're pleased to know we succeeded in providing you with cleanly and comfortable accommodations. We'd love to welcome you back again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bayfield, CO

Great location and views.

Posted May 15, 2017
Room was a bit small but very clean! Newly renovated. Check in was fast, staff is friendly. Special shout out the to evening maintenance man. Very cool guy!
Comment from Hotel Management
May 16, 2017 by General Manager, Hotel Management
Jessica, Thank you for taking the time to share details from your recent stay with us. We really appreciate your comments regarding our cleanly accommodations and wonderful staff! We're thrilled to know you had an excellent experience, and we hope to welcome you back again on future visits to the area!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming

Posted May 9, 2017
Pros: Location was excellent. Walking distance to most amenities and light rail. Facility was acceptable though dated and showing some wear. A+ staff.
Cons: Street access is dicey. Go around the block. Room was on the small side by modern standards. Minor signs of wear around the edges.
Location: Mexican restaurant across the street was awesome.
Our family of four spent two nights for an event at DU. One adult is power wheelchair bound. Some of the doorways were a little tight for the chair and the room was ridiculous tight with the chair in it. Staff was very friendly and helpful. Parking was very adequate though access from the street was... odd until after the first go around. Recommend going around the block.
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
Amanda, Thank you for reviewing your recent stay with us, and thank you for acknowledging our great team here on property. We'd love to have the opportunity to welcome you back again!
3 out of 5
by A verified traveler from S

Ok for business

Posted May 5, 2017
Room and hall smelled like dogs..carpet needed cleaning..room was small..parking was free but cramped and hard to navigate.. room would be ok for one person only for day meeting...not for more than that.. Great staff though and very helpful...the one stellar piece of our stay...we checked out early because of the smell..
Comment from Hotel Management
May 10, 2017 by Robert K, Hotel Management
Thank you for taking the time to comment! I regret your room was not up to our typical standards! I will share you comments with the appropriate teams and hope we have the chance to have you stay with us again in the future. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashua, NH

Nice, close to shopping, restaurant, and highway.

Posted Apr 29, 2017
Checking in/out process is very smooth and quick. Plenty of parking spaces. The only thing is that the blanket is bit too thin.
Comment from Hotel Management
May 1, 2017 by General Manager, Hotel Management
Jin-B, Thank you for sharing feedback from your recent visit. We're pleased to know it was a great experience for you overall, and we hope to welcome you back again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Evergreen Colorado

Fun Stay at Fairfield Inn

Posted Apr 24, 2017
Pros: Room and pool
Cons: none
Location: Ross, DSW, Petco, Hacienda, Village Inn and Dave & BUsters!
A friend and I took our kids there for a day away from life. They swam, we shopped and we ate. The rooms were great and the location allowed us to make choices without traveling far.
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Lisa, Thank you for taking the time to review your recent experience. We're happy to hear you enjoyed our location and accommodations, and we'd love to welcome you back again in the future!
2 out of 5
by A verified traveler from Hagerstown,MD

Check-in difficult

Posted Apr 23, 2017
Location congested, inconvenient unloading and parking. Noisy , staff not friendly
Comment from Hotel Management
Apr 24, 2017 by James B. ~ GM, Hotel Management
Thank you for taking the time to comment! I regret that you did not find our location convenient, and that the staff was not welcoming and friendly. I will personally share your comments with our team, in an effort to improve our products and services. Thanks again!
2 out of 5
by A verified traveler

Not a good service hotel.

Posted Apr 20, 2017
The workers did not care about people and their actitud is bad.
Comment from Hotel Management
Apr 24, 2017 by James B. ~ GM, Hotel Management
Thank you for taking the time to share your feedback! I regret if you found our service not friendly and courteous, as this is our standard. I will personally follow up with our team and share your comments. We appreciate your time. James B. ~ GM