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Reviews of Fairfield Inn & Suites by Marriott Denver Cherry Creek

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 317 out of 1002 reviews" "
Rating 8 - Good. 307 out of 1002 reviews" "
Rating 6 - Okay. 177 out of 1002 reviews" "
Rating 4 - Poor. 112 out of 1002 reviews" "
Rating 2 - Terrible. 89 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
The driveway is tiny and hard to navigate. The rooms are old, small and smelly. The furniture is scratched and has holes in it. You are not able to access the shower with the bathroom door open and the tub is rusty and dirty. Definitely a 2-3 star place.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Pamela, we appreciate your feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations. Rest assured, we'll take your comments into account and will strive to improve the areas you felt required attention. On your next visit, we hope we can meet, and indeed surpass, the experience you were hoping for.

6/10 Okay

Craig

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Craig, your feedback is appreciated though detailed comments would help us understand on what to improve. We hope on your next stay, you may have a more satisfying experience.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff great, clean and quiet
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Patricia, we're delighted to learn that your stay at Fairfield Inn & Suites Denver Cherry Creek proved enjoyable. We're glad that our team members' services met your approval and that the cleanliness and peacefulness of the surroundings enhanced your experience. Looking forward to your return.

2/10 Terrible

Angela

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower had a used band aid on the wall. The hotel was not clean. The curtains were ripped. The air conditioner was not cooling.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Angela, we deeply regret to hear about the unsatisfactory condition of your room, including the used bandage left in the shower. We pride ourselves on maintaining a high standard of cleanliness, so your comments truly concern us. Furthermore, we understand how disappointing it can be to have an air conditioner that isn't performing effectively. We value your feedback and it will be shared with our facility management and housekeeping teams to ensure these issues are promptly addressed. Thank you for bringing this to our attention. We hope for an opportunity to provide you with a better experience in the future.

10/10 Excellent

Katie Nicole

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Katie, thank you for this perfect score on Expedia! The team at Fairfield Inn & Suites Denver Cherry Creek is thrilled you had a great experience. We're eager to welcome you back for another stay soon.

10/10 Excellent

Keri

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Keri, it's fantastic to hear that your stay at Fairfield Inn & Suites Denver Cherry Creek met your expectations! We truly appreciate your high rating. The entire team hopes to welcome you back in the future.

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Nicolette, it's wonderful to hear that everything met your expectations at Fairfield Inn & Suites Denver Cherry Creek. We truly appreciate you choosing us for your stay and look forward to your next visit.

2/10 Terrible

Samira

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Samira, it's concerning to receive your rating. Your feedback is crucial in helping us improve our services. Please reach out to us at your earliest convenience.

6/10 Okay

Amanda

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Thank you for sharing your feedback, Amanda!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Kathleen, Edmonds

Traveled with family
Liked: Staff & service
Great seevice but property is pretty dated
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Kathleen, thank you for your insightful comments. We're glad to hear you found our service commendable. Regarding your comment about the property, we understand that everyone has their unique taste and preferences. We aim to maintain a balance between comfort and a classic ambiance. We hope during a future visit, our hotel's style might grow on you.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional, helpful, and available. Continental breakfast was great. Cleaning staff was timely and thorough.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Lois, we're thrilled you had an exceptional experience at Fairfield Inn & Suites Denver Cherry Creek. We're particularly pleased to know that our diligent team and high-quality breakfast stood out to you. Thank you for recognizing the punctuality and thoroughness of our housekeeping team. Your kind words are greatly appreciated and we look forward to your next visit.

8/10 Good

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff was helpful and very kind!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 7, 2024
Jessica, thank you for sharing your wonderful experience at the Fairfield Inn & Suites Denver Cherry Creek. We're delighted to hear that the convenient position of the hotel enhanced your stay. Equally, it's important to us that our team members offer helpful and friendly service. We're thrilled that was your experience. We hope to welcome you back again soon.

10/10 Excellent

Richard L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here a couple times a year, always reliable.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Richard, thank you for your loyalty to Fairfield Inn & Suites Denver Cherry Creek. We appreciate your recognition of our consistent quality and look forward to the continuing to be your choice of stay in Denver in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly nice and prompt. She was very knowledgeable about every questions i had
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Sarah, it's wonderful to hear about your positive experience at Fairfield Inn & Suites Denver Cherry Creek. We pride ourselves on our friendly and efficient team members at the front desk, and we're pleased that they could provide you with well-informed responses to your inquiries. Thank you for sharing your experience and we hope to see you again soon!

10/10 Excellent

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very pleasant and nice sized. Decent amount of amenities. More like a small sized apartment with the bedroom having its own separating door.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Brad, thank you for sharing your positive experience at Fairfield Inn & Suites Denver Cherry Creek. We're thrilled that you found our rooms to your liking, complete with a host of amenities, and that you enjoyed the separate bedroom setup, akin to a cozy apartment setup. It is always our goal to provide a comfortable and convenient stay. We appreciate your kind words and look forward to welcoming you back in the future.

6/10 Okay

Siri

Liked: Staff & service
For the price, this is a decent place to stay. Parking garage seemed secure for $10 a night. The area seemed just fine. It’s a little noisy at night with the traffic. Breakfast options were decent.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Siri, it's good to hear that you found the securitized parking and our meal offerings to be of value. We're sorry to hear that you found the noise levels less than optimal. We continuously strive for improvements and your feedback is essential in reaching that goal. Don't hesitate to share any specific issues you had during your stay on your next visit; our team members are always ready to help make your stay more comfortable.

4/10 Poor

karen

Traveled with family
Disliked: Property conditions & facilities
The building needs updating badly (chip in tub, old wallpaper etc) and the area was a little sketchy but staff was friendly and it served its purpose
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Karen, we appreciate your feedback. It seems like certain elements met your expectations, such as our friendly team members. It's regrettable to hear other aspects such as the decor and surrounding area gave you pause. We're constantly striving to update and refine our property to better serve our guests. Your comments will certainly help in guiding these improvements.

6/10 Okay

Emma

Business traveler
Breakfast was served until 9:30am I called at 9:33am and asked for the yoghurt. I was refused There are only two small elevator One was broken. People had to wait for over 20mun to get an elevator.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Emma, your experience at the hotel is essential to us and we appreciate your input. We're sorry to hear that your request for breakfast just after our service time wasn't met and that you faced delays due to an elevator issue. It’s our aim to deliver seamless service, and we’ll certainly look into these aspects. Thank you again for sharing your feedback.

2/10 Terrible

Gary, San Francisco

Disliked: Staff & service
Th breakfast was terrible. Rubber scrambled eggs, were unpalatable. Bathroom so small ….,
Stayed 6 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Gary, we've heard your feedback regarding the breakfast served and the size of the bathroom. Ensuring your satisfaction is our priority. We've noted your concerns and they will be reviewed with our culinary team and facilities department. Your input is highly valued and will be utilized to improve our future guest experiences.

6/10 Okay

Richard, Gilroy

Liked: Cleanliness, staff & service
Not a very safe area lots of homeless and lots of crime
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Richard, we understand that the area surrounding the hotel may have raised concerns during your stay. We assure you that guest safety is our utmost priority. Measures are in place to maintain a secure environment within our premises for all our guests. We encourage visitors to refer to reliable sources to get accurate details about the neighborhood. We value your feedback and hope your next visit will exceed your expectations.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Michael, it's wonderful to hear that your stay at Fairfield Inn & Suites Denver Cherry Creek met your expectations! We truly appreciate your perfect rating and hope to be your choice destination in the future. Thanks for taking the time to share your experience.

8/10 Good

Sheila

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Sheila, it's great to see that your stay at Fairfield Inn & Suites Denver Cherry Creek was an enjoyable one. We appreciate your four-star rating and hope to provide an even more delightful experience next time. Your feedback matters, and we're looking forward to welcoming you back!

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, but a bit small. The entrance to the hotel was difficult to navigate. The hotel was on a busy street and it was somewhat noisy. Staff were nice.
Response from Customer Service on Feb 9, 2024
Karen, it's wonderful to read that you appreciated the room and found our team members to be pleasant at Fairfield Inn & Suites Denver Cherry Creek. We do understand your comments about the room size and possible noise due to our location. It's important to us that our guests feel comfortable, and we still hope these factors didn't heavily impact your stay with us. In concerns of the access, we're noting your feedback for further improvement. We hope to welcome you back for a more seamless experience next time.

10/10 Excellent

arahia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Arahia, it's wonderful to hear that you had an excellent stay at the Fairfield Inn & Suites Denver Cherry Creek. Our team members truly appreciate your perfect rating. We look forward to your next visit.

6/10 Okay

Zach

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for taking the time to share your feedback, Zach.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Sharan

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 19, 2024
Sharan, it's wonderful to know you had a great experience at Fairfield Inn & Suites Denver Cherry Creek. Your high rating speaks volumes and we can't wait to welcome you again for another excellent stay!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Mark, thank you for choosing Fairfield Inn & Suites Denver Cherry Creek and leaving a rating. We trust you had a pleasant stay. We hope to be your choice again the next time you're in Denver.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Ann, thank you for taking the time to rate Fairfield Inn & Suites Denver Cherry Creek. We're delighted to know your stay was enjoyable. Bringing satisfaction to guests like you is why we do what we do! We look forward to welcoming you back on your next visit to Denver.

10/10 Excellent

Breanna

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Thank you for the perfect rating, Breanna!We are very pleased to hear that you had a wonderful stay at Fairfield Inn & Suites Denver Cherry Creek. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 14, 2023
Even without specific feedback, we appreciate your rating. Should you decide to stay with us again, we will strive to provide an experience that would warrant a higher score. Your satisfaction is important to us.

10/10 Excellent

Guillermo, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Wish I didn’t have to pay for parking I would’ve been great
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 13, 2023
Guillermo, it's fantastic to hear you enjoyed your stay at Fairfield Inn & Suites Denver Cherry Creek. We note your remarks about the parking fee and appreciate your understanding on the matter. We look forward to providing you with another great experience on your next visit.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On-site parking was 10 dollars a day. I’m sure it said that somewhere but it caught me off guard. The facility seemed older but everything was in good working order and clean. Front desk staff was very friendly. This is a good place to stay for business trips that require quick access to that part of Denver. Not a lot of frills, but definitely safe and clean.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 10, 2023
James, it's wonderful to hear that you found Fairfield Inn & Suites Denver Cherry Creek to be a great fit for your business trips. We appreciate your recognition of our cleanliness and helpful colleagues at the front desk. Regarding the parking, we tried to provide all the details upfront and we regret if this information was not spotted. It's good to know you found value in our establishment, despite it's more traditional atmosphere. We look forward to your return on future Denver visits.

10/10 Excellent

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thank you for the excellent rating, Robin!Our goal is to go above and beyond to ensure our guests have a memorable experience at Fairfield Inn & Suites Denver Cherry Creek! We look forward to hosting you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
Thank you for the great rating!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Fairfield Inn & Suites Denver Cherry Creek. We'd like to share an even better experience with you soon.

8/10 Good

Jill

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We usually stay at Courtyard across the street but this is almost a 1/3 the price AND offers a decent little breakfast. Less amenities, but decent for what we needed. Bathrooms lack amenities, but we have our own and the shower/bathroom is a little run down and towels are average quality but not a deal killer.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 6, 2023
Jill, we appreciate your review and are pleased to know that you found value in choosing Fairfield Inn & Suites Denver Cherry Creek for your stay. We acknowledge your feedback about our amenities and the bathroom condition and will continuously strive for improvements. It's great to hear that our breakfast offering met your expectations. We look forward to welcoming you back in the future, hopefully exceeding your expectations even further.

10/10 Excellent

Courtney

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Courtney, it's fantastic to hear you had a great experience at Fairfield Inn & Suites Denver Cherry Creek. We appreciate your positive rating and look forward to your next stay with us.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 11, 2023
Thank you for the great rating, Michael!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Fairfield Inn & Suites Denver Cherry Creek! We hope you plan on staying with us again soon!We're looking forward to your next visit!

2/10 Terrible

Brian

Disliked: Staff & service, room comfort
I needed to cancel my reservation and in sufficient amount of time and the hotel refused to refund my money. Gave me any and all excuses to why they wouldnt release it, if i could even get someone on the phone that was in a position to help. When asked "what do i do?" the manager got defensive and went straight into it was my fault. Wouldnt compromise or try to help to find a solution to my problem. I felt like i was swindled out of my money and taken advantage of. I will never stay at a property owned by this company ever again, based on this experience.
Stayed 6 nights in Nov 2023
Response from Customer Service on Nov 19, 2023
Thank you for sharing your feedback, Brian.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We wish you safe travels!

6/10 Okay

Jun

Liked: Cleanliness
Noise due to close to street.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 19, 2023
Jun, thank you for sharing your experience. We regret you found noise to be an issue during your visit. Your feedback is essential as it allows us to improve and ensure a comfortable stay for our future guests. We hope you'll consider staying with us again where we'll do our best to provide a more peaceful experience.

2/10 Terrible

Charles

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 19, 2023
We appreciate the feedback, Charles.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 Okay

albert

Traveled with family
Disliked: Cleanliness, property conditions & facilities
First room had broken bathroom door. Second assigned room was not clean nor made up for guest use. Finally the third room was acceptable but small with no clock.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Albert, we appreciate you sharing your experience. It's unfortunate that your initial accommodations didn't meet your expectations. We strive to prepare every room to the highest standards. We acknowledge your comments about the size of our rooms and the lack of a clock. Our team aims to continue improving and your feedback will be valuable in this process. Thanks again for your patience and understanding.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was pleasant and acommodating Stained sheets and dirty ceilings above A/C vents
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 3, 2023
We're appreciative of your high rating and acknowledgment of the friendly and helpful nature of our team members at Fairfield Inn & Suites Denver Cherry Creek. However, we regret to hear about the cleanliness issues you encountered. Rest assured that it's our priority to uphold the highest standards. We hope to better serve you on your return visit.

6/10 Okay

Megan

Business traveler
Liked: Staff & service
Disliked: Amenities
Bedroom felt small. It was clean. TV is old and doesn't have a great picture. No Shampoo or Conditioner in the shower. Missing items from breakfast and staff was unable to communicate whether or not they had more. I was one of 4 people that asked for condiments for bagels and got no response other than a staff member pointing to the area where things should have been.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Megan, thank you for sharing your observations. We're glad you found the room clean. However, we're sorry to hear that certain aspects of your stay didn't meet expectations, including the issues with the television and the absence of essential bathroom amenities. Regarding the breakfast incident, we understand that our communication could have been better so that you and others wouldn't experience confusion. We'll definitely convey this feedback to our team members to make necessary improvements. We hope for another opportunity to provide a better experience.

4/10 Poor

Angel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in process was stressful, the front desk told us someone already checked into the room under my name and showed I’d , they had to check the room then walked away speaking another language, then came back and said it was fine , then we get all the way up to the room , very small and stinky , Toilet did not flush right and the shower small and dirty not to mention felt like I was going to fall threw as it slanted down , blood or something on the wall by the towel rack , seen places they fixed messy fix , breakfast was disgusting and the milk expired two days ago , will not stay or recommend this place
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 31, 2023
Angel, it's regrettable to hear that your recent visit fell short of your expectations. We apologize for any misunderstanding during check-in and for any complications you may have had in the room. Our team strives to maintain a high standard of cleanliness and we take such feedback seriously, it's important we address any concerns. Furthermore, it's unfortunate to hear you were unsatisfied with the complimentary breakfast. You can rest assured, your remarks will be used to make important improvements in the future. We hope for another opportunity to turn your impressions around.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The stay was really good. The hotel is very clean, the breakfast with a variety of choices, and very froendly staff. The room and bathroom very nice size and very clean also.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Deborah, it's wonderful to hear that your stay at the Fairfield Inn & Suites Denver Cherry Creek exceeded your expectations. We're delighted you appreciated the cleanliness of our property, the wide array of breakfast choices, and our team's friendly demeanor. We're glad you found the room and bathroom spacious and spotless. Thank you for your lovely feedback and we look forward to hosting you again in the future.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Thank you for the fantastic rating, David!It's outstanding you had such a wonderful experience at Fairfield Inn & Suites Denver Cherry Creek. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Pauline, Custer

Traveled with family
Liked: Cleanliness, staff & service
Easy access to/from I-25. Front desk staff was super friendly and it was a very quick process. Light in bathroom was extremely dim. Sheers on the window was ripped. Bathroom door couldn’t even shut…door seemed bigger than the doorway.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 26, 2023
Pauline, it's wonderful to hear that you found Fairfield Inn & Suites Denver Cherry Creek conveniently located and our front desk team members welcoming and efficient. On the other hand, we regret to learn that certain room features did not meet your expectations. It's essential to maintain everything in pristine condition and we regret that you experienced any inconvenience regarding the bathroom lighting, window dressing, and door. Your feedback is highly appreciated and we ensure improvements for an even better stay next time.

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 26, 2023
Kristine, it's wonderful to hear you enjoyed your stay at Fairfield Inn & Suites Denver Cherry Creek! We strive to create a memorable experience and your positive rating confirms that. We look forward to welcoming you back on your next visit.

8/10 Good

susan

Traveled with family
Nice location but a little rough at night. The room was clean and the shower was great but they could use new mattresses. Breakfast was good. Good value.
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 26, 2023
Susan, thank you for sharing your experience at Fairfield Inn & Suites Denver Cherry Creek. It's delightful to hear you found the location appealing and guest room clean. Your feedback on providing enhanced comfort at nighttime and updating the mattresses is appreciated and noted for improvements. It's encouraging to know you enjoyed the breakfast and found our hotel to be a great value. We hope to welcome you again soon for an even more comfortable stay.

4/10 Poor

Brian

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was very clean but everything was outdated. Bed was VERY uncomfortable bathrooms very tiny and dark. Definitely would not stay again
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 25, 2023
Brian, we regret to hear that your stay didn't meet your expectations. While we strive to maintain a clean environment, it's disheartening to learn that some aspects, particularly the comfort of the bed and the size and lighting in the bathrooms, didn't meet your preferences. We appreciate your valuable insights as we continuously work towards enhancing our guest's experiences. Thank you for staying with us.