Ratings based on 660 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Salt Lake City, UT

Not worth the price.

Posted Jul 18, 2017
Pros: We were offered free cookies and bottles of water upon checking in.
Cons: The customer service of some of the employees.
Location: There is a restaurant nearby, which was nice. There is also a gas station, grocery store, and light rail nearby.
I was in a suite. The sofa bed in the room wasn't very comfortable and there was a stain on the mattress. There were stains on the ceiling of the room as well as a few spots in the hall. The continental breakfast overall was alright. But the woman who worked there that was putting food out wasn't very nice. She audibly sighed in disgust at having to clean up the mess someone made. There were some things that needed refilling and she wouldn't refill them. One morning the oatmeal wasn't cooked enough.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Nice Hotel Great Parking

Posted Jul 12, 2017
Pros: Large rooms, free water, chocolate chip cookies, easy parking.
Cons: Pool could be larger.
Location: Location was good. Not to far from the zoo, and other attractions. Lots of restaurants for a variety of flavors.Good shopping.
I love the rooms. Great size and very clean. liked having 2 tvs, so my grandsons' could watch cartoons and I could watch something else.I I asked to be placed up high floor, I thought I'd get a view of the mountains. We were put on the 9th floor but with a view of the office building. I should have been more specific about wanting a mountain view. Loved having chocolate chip cookies for my grandsons and me. Loved the free water. The pool was much smaller than I imagined but my grandsons' loved it. Good location, close to everything we wanted. Parking was close and easy to access. Breakfast buffet was excellent. Woman who tended the buffet was amazing. She kept all the items stocked and tables clean. She worked very hard and was very pleasant. I would recommend this hotel to anyone wanting to stay near downtown.
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Patty, Thank you for taking the time to review your recent stay. We're so happy to know it was a great hotel experience for you overall! We enjoyed your visit and welcome you back whenever you are in the area again.
4 out of 5
by Emily

Just a hotel

Posted Jun 20, 2017 on Hotels
I wasn't unhappy, but the hotel did look nicer online. Smallest pool ever and no hot tub made it a bit of a bummer for the kids. The surrounding area made it less than desirable...a bunch of chain restaurants and not super walkable or shoppable. It left us wanting more. The breakfast was a disaster and we ended up leaving to go somewhere else. It was way too crowded and not an enjoyable experience. Our Airbnb cancelled last minute so we had to rush to find a hotel. I will say the staff was super nice and accommodating when we arrived earlier than expected. Easy freeway access!
Comment from Hotel Management
Jun 26, 2017
Emily, Thank you for taking the time to review your recent stay with us. Although we're pleased to know you enjoyed our location and our great team here on property, we are disappointed to hear that we didn't meet your overall expectations during your visit. We hope to have the opportunity to welcome you back if your travels bring you to the area again.
4 out of 5
by A verified traveler

Posted Jun 13, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017
Thank you for rating your recent experience with us. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your next stay is exceptional.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Good place to stay near Denver

Posted Jun 3, 2017
We were very pleased with our stay. Our room was clean and comfortable. The free breakfast was excellent, monitored by a very conscientious lady. The free internet worked great and the free parking was abundant. We Ubered into downtown but later learned that the light rail passes very close to the hotel.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Angie, Thank you for sharing your recent experience with us. We're pleased to know we succeeded in providing you with cleanly and comfortable accommodations. We'd love to welcome you back again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bayfield, CO

Great location and views.

Posted May 15, 2017
Room was a bit small but very clean! Newly renovated. Check in was fast, staff is friendly. Special shout out the to evening maintenance man. Very cool guy!
Comment from Hotel Management
May 16, 2017 by General Manager, Hotel Management
Jessica, Thank you for taking the time to share details from your recent stay with us. We really appreciate your comments regarding our cleanly accommodations and wonderful staff! We're thrilled to know you had an excellent experience, and we hope to welcome you back again on future visits to the area!
2 out of 5
by A verified traveler

Posted May 12, 2017 on Hotels
Hotel room was terribly small and outdated. The wallpaper was. From the fifties and made me dizzy. Very overpriced
Comment from Hotel Management
Jun 2, 2017
Thank you for taking the time to review our property. I regret that you didn't enjoy your stay to the fullest. We appreciate your feedback as we are always trying to improve our guest experience.
4 out of 5
by A verified traveler

Posted May 11, 2017 on Hotels
The hotel is an older property that has had updates. The room was ok, not large at all. Service was ok. I left a larger than normal tip for maids as I left the ironing board out to be put away. The maid did not earn that tip. Pillows were substandard.
Comment from Hotel Management
May 12, 2017
Thank you for sharing your recent experience with us. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your next stay is exceptional.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming

Posted May 9, 2017
Pros: Location was excellent. Walking distance to most amenities and light rail. Facility was acceptable though dated and showing some wear. A+ staff.
Cons: Street access is dicey. Go around the block. Room was on the small side by modern standards. Minor signs of wear around the edges.
Location: Mexican restaurant across the street was awesome.
Our family of four spent two nights for an event at DU. One adult is power wheelchair bound. Some of the doorways were a little tight for the chair and the room was ridiculous tight with the chair in it. Staff was very friendly and helpful. Parking was very adequate though access from the street was... odd until after the first go around. Recommend going around the block.
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
Amanda, Thank you for reviewing your recent stay with us, and thank you for acknowledging our great team here on property. We'd love to have the opportunity to welcome you back again!
3 out of 5
by A verified traveler from S

Ok for business

Posted May 5, 2017
Room and hall smelled like dogs..carpet needed cleaning..room was small..parking was free but cramped and hard to navigate.. room would be ok for one person only for day meeting...not for more than that.. Great staff though and very helpful...the one stellar piece of our stay...we checked out early because of the smell..
Comment from Hotel Management
May 10, 2017 by Robert K, Hotel Management
Thank you for taking the time to comment! I regret your room was not up to our typical standards! I will share you comments with the appropriate teams and hope we have the chance to have you stay with us again in the future. Thank you!