Not satisfied and extremely disappointed
Posted Aug 26, 2016
My first room I was given reeked of cigarette smoke, I was given an another room and the entry key didn't work or the latch was difficult. I was assured it would be looked at. I was there 3 days never was looked at. The ice machine on the 5th floor didn't work and neither did the toliet you had to flush it twice, the drain in the tub was slow. And the lighting on the bathroom forget doing your make up! !
Comment from Hotel Management
Aug 29, 2016 by James B. ~ GM, Hotel Management
Thank you for taking the time to write a review. I am as disappointed as you that this was you experience. I hope you will reach out to me so I can apologize to you personally. I can see why you were frustrated.