Beware Special Offers on this location
Posted Oct 4, 2016
The neighboring construction is very busy and very loud and goes on 6 days a week.
We had a suite on the 11 th floor and our view was the construction site if 40 + workmen.
The spa does not have a sauna, the solarium rest room beds were broken and stuck in uncomfortable positions. The spa was neglected, used cups glasses were scattered all over and the wet towel ice bowl was empty. Services however were excellent. Use April for an amazing 80 minute rejuvenating facial.
In our room the bathtub drain would not close ( although once we requested service it was fixed within an hour)
On our first morning I was woken up at 6:45 am by the presence of a staff member in our room, when I sat up she ran out without saying a word. the dry cleaning of someone else had been left in our sitting area. The manager kindly arrived promptly to pick it up and apologize. She offered to comp our breakfast for the inconvenience. That was fine but 15 minutes later the same staff member rang the door bell trying to deliver the same dry cleaning to us again!
The Edge restaurant food is excellent but very over priced. However with the hotels appologie we were not charged for in room dinning or breakfast.
Overnight parking is $46 so if you care try and park your car nearby instead.
Staff members are mostly very polite and accommodating.
Comment from Hotel Management
Oct 17, 2016 by PR Director, Hotel Management
Greetings, thank you for taking the time to provide us with feedback. We're glad you enjoyed a service at The Spa and EDGE restaurant food. In addition, we are pleased to hear that the staff members and management were accommodating and corrected any issues.