Ratings based on 2,889 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Nice hotel, good location

Posted May 20, 2017
I enjoyed the hotel lobby bar and they had a very talented singer/song writer, Chris Webb performing there on Friday night.
Comment from Hotel Management
May 24, 2017 by Social Media Coordinator , Hotel Management
Thank you so much for being with us, Lyn. We're happy to hear that you enjoyed the live lobby music. We love featuring local artists. Please visit again soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted May 17, 2017
Staff was very helpful and friendly. Room was clean, updated and well set up. Breakfast buffet was excellent
Comment from Hotel Management
May 17, 2017 by Social Media Coordinator , Hotel Management
Thank you so much for your kind words! Glad to hear that you enjoyed the hotel and our breakfast buffet. Hope you tried some bacon. It's a guest favorite :) Please visit us again soon.
1 out of 5
by A verified traveler

Will never stay here again

Posted May 15, 2017
Pros: the decor
Cons: see list above
Location: 16th street mall and LoDo nearby
While the decor of the facility and the rooms are fine, the operational capabilities of the staff and lack of attention to detail are terrible. I have stayed at Hyatts in other places in America and abroad. This one is not up to their standards. I actually asked if their staff was new and in a break-in period, the answer was no. Since examples of the lack of service was across the board, I have to blame management more than any individual. Examples of lack of professionalism or things not fixed, include: - multiple times, no coordination between front desk and valet parking - dirty cleaning supplies left in our room, shower supplies not replaced - key swipe must be done with two hands, inconvenient to say the least - in club room; non-functioning TV controls were blocked and cabinet never fixed 'for years' according to staff - phone lines not working - bed not remade with new sheets multiple times (even when requested) Keep in mind, this Grand Hyatt was a premium hotel (with premium prices), with indications of it's lack attention to detail having been ongoing.
Comment from Hotel Management
May 17, 2017 by Social Media Coordinator , Hotel Management
We are very sorry to learn of your experience at our hotel. This is not up to our usual standards and we will make sure to discuss these matters with our staff and implement corrections. We hope you'll allow us to be of service to you again in the future. We truly appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

In the heart of the city, walk to shows & meals!

Posted May 14, 2017
Pros: everything
We enjoyed the great attitudes of the hotel staff. A beautiful property with close access to all the arts, entertainment and restaurants.
Comment from Hotel Management
May 17, 2017 by Social Media Coordinator , Hotel Management
Thank you so much for being with us, John. We're happy to hear that you were able to explore the downtown Denver scene during your stay. There is so much happening nearby. Hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Nice rooms and mattresses! Good breakfast buffet as well
Comment from Hotel Management
May 11, 2017 by Social Media Coordinator , Hotel Management
Thank you so much for being with us. Glad to hear you had a comfortable stay and enjoyed the breakfast buffet at Pub 17! We hope you were able to try some of their specialty entrees as well. Please visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Denver hotel right in downtown

Posted May 8, 2017
Pros: Clean, friendly staff, close proximity to everything
Cons: nothing
Location: restaurants, convention center, stores, mall, 45 minutes from airport
Excellent hotel which was close to everything downtown. We were at the Convention Center for a conference and I was able to walk everywhere downtown. Super accessible. Great restaurants, 7-11, stores and mall. Would come back again!
Comment from Hotel Management
May 11, 2017 by Social Media Coordinator , Hotel Management
Thank you so much for staying with us during your Denver conference. Glad to hear that you enjoyed 16th Street Mall and were able to try some restaurants as well. There's so much to do in downtown! Please visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Very nice, comfortable hotel. Walking distance to convention center.
Comment from Hotel Management
May 11, 2017 by Social Media Coordinator , Hotel Management
Thank you so much for being with us! It's great being right down the street from the convention center and 16th Street Mall. We're glad you were able to explore the city during your stay. Please visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2017
Loved this hotel, would recommend this hotel to others
Comment from Hotel Management
May 11, 2017 by Social Media Coordinator , Hotel Management
Thank you so much for being with us and for the kind words! We hope to welcome you back very soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the downtown

Posted May 5, 2017
The staff are terrific! however, the room facilities pretty average
3 out of 5
by A verified traveler from morrison colorado

Aging hotel - don't order in room breakfast

Posted May 1, 2017
There were a number of minor things in the room that showed some wear, like cracks around the bathtub, chipped paint, rubbed off finishes. Not major but enough to notice. Also, unfortunately the $50 in room breakfast was worse than Denny's. Staff was amazingly nice though.
Comment from Hotel Management
May 17, 2017 by Social Media Coordinator , Hotel Management
Hi, Danielle. We apologize for the concerns with your stay as noted in your recent review. Our hotel is newly renovated. We would very much appreciate you providing us additional information by contacting us directly so that we can implement corrections.