Exterior

Reviews of Grand Hyatt Denver

4.5 out of 5
Grand Hyatt Denver
1750 Welton St, Denver, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1354 out of 1845 reviews" "
Rating 8 - Good. 339 out of 1845 reviews" "
Rating 6 - Okay. 85 out of 1845 reviews" "
Rating 4 - Poor. 34 out of 1845 reviews" "
Rating 2 - Terrible. 33 out of 1845 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, St. Petersburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! It was my birthday and I was treated to a few freebies! Which was so appreciative!
Stayed 4 nights in Mar 2024
Response from Dacia on Mar 27, 2024
Hello Jennifer,It is so fantastic to hear you enjoyed your stay. Happy Belated Birthday! Thank you so much for your stay feedback and rating. We hope to welcome you to Grand Hyatt Denver again soon.Kind regards,

10/10 Excellent

Olga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service of all staff. I didnt like the valet because they couldnt even open my car door as i strugglef with my luggage.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 26, 2024
Hello User, Thank you for your feedback. We are thrilled that you enjoyed the service of our staff! But disappointed that the valet did not assist you upon arrival with your luggage. we hope very soon to get the opportunity to make this up to you when you visit us again. Warm Regards,

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from John on Mar 26, 2024
Hello tom,Thank you for adding this review of our Grand Hyatt Denver. I am glad to see you found our hotel nice. I hope you can stay with us again soon. Best Regards,John

6/10 Okay

paul

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathrooms need updating. Very discusting.
Stayed 1 night in Mar 2024
Response from Betsy on Mar 25, 2024
Dear Paul,Thank you very much for your review. I'm very sorry to learn of your experience and sentiment which is not consistent with our standards. This information has been communicated to our team to be addressed. We would love to gather further details and address your concerns via our social or chat channels. We look forward to hearing from you soon! Best Regards,

10/10 Excellent

Soleil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and nice staff.
Stayed 2 nights in Mar 2024
Response from Gale on Mar 18, 2024
Good evening Soleil,I will let our staff know of your kind words We work hard to make our guests comfortable while staying with us. We look forward to you returning to see us in the near future. Warm Regards

10/10 Excellent

alejandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Dacia on Mar 18, 2024
Hi Alejandra,Thanks so much for your 5-star rating. It brings us immense pride to hear you found everything to be great. Please visit us at Grand Hyatt Denver again soon.Kind regards,

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities
It’s clean and feels safe
Stayed 1 night in Mar 2024
Response from Dacia on Mar 18, 2024
Hi Virginia,Thank you so much for your review and stay feedback. We are so happy you felt safe during you stay. We would love to welcome you to Grand Hyatt Denver again soon.Kind regards,

10/10 Excellent

Dee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice hotel. We ha a very comfortable stay.
Stayed 1 night in Feb 2024
Response from Dacia on Mar 18, 2024
Hello Dee,We are so pleased to hear you had a comfortable stay. Thank you so much for review and stay feedback. Please visit us again at Grand Hyatt Denver soon.Kind regards,

10/10 Excellent

Soleil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 3 nights in Mar 2024
Response from Front Office Team on Mar 15, 2024
Thank you! We are happy you enjoyed your stay!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from John on Mar 14, 2024
Hello Christine,Thank you for adding this 5-star rating of our Grand Hyatt Denver. I am happy you enjoyed our hotel. I hope you can stay with us again.Best Regards,John

10/10 Excellent

Heather

Liked: Cleanliness, staff & service
Wonderful, clean room easily accessible to where I wanted to go, but couldn’t figure out the room service options
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 10, 2024
Dear Heather,Thank you for the five-star rating!! We are happy to hear the room was accessible and clean! We would love to welcome you back in the future! Best Wishes,

10/10 Excellent

Ethelstan Angus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 3 nights in Mar 2024
Response from Rachel O. on Mar 4, 2024
Thank you for staying with us!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melinda on Mar 2, 2024
Dear Douglas,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us and hope to welcome you back to Grand Hyatt Denver again soon!Warm regards,Melinda

10/10 Excellent

Pamela, Meeker

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were courteous and helpful. Wonderful property. Beds were comfortable. Thanks for great stay!
Stayed 1 night in Feb 2024
Response from Melinda on Feb 28, 2024
Dear Pamela,Thank you for taking the time to review our property. We are so glad to hear you were provided courteous and helpful service from our staff. We are also glad you found our hotel wonderful and the beds comfortable. We hope to welcome you back to Grand Hyatt Denver again soon!Warm regards,Melinda

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very pleasant stay for one night whilst on the way to Skiing.
Stayed 1 night in Feb 2024
Response from Melinda on Feb 24, 2024
Dear Jonathan,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us., We look forward to welcoming you back to Grand Hyatt Denver again soon!Warm regards,Melinda

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet
Stayed 4 nights in Feb 2024
Response from Brittney C. on Feb 21, 2024
Hi Kathryn,Thank for your excellent review. We are so happy to hear that you enjoyed our breakfast buffet, and we hope to see you again soon.Best Wishes,

10/10 Excellent

Rebeccah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining options and very comfortable stay
Stayed 2 nights in Jan 2024
Response from Veronica on Feb 20, 2024
Hello Rebeccah!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that your stay was very comfortable! We are also happy that you enjoyed the dining options! We do hope to have the pleasure of welcoming you back in the future, so please let us know if we can be of any assistance. Thank you for choosing Grand Hyatt Denver for your stay and for being our guest!

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024
Response from Ana on Feb 20, 2024
Dear Samuel,Thank you for providing your feedback. We appreciate you staying with us in Denver. We're glad our location was convenient for you. We hope to see you again soon!

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that it was clean and good location.
Stayed 3 nights in Feb 2024
Response from Betsy on Feb 22, 2024
Dear Tara,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was clean and in a good location. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside noise from the hallway was heard inside the room often.
Stayed 2 nights in Feb 2024
Response from Veronica on Feb 20, 2024
Hello Alejandro!Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us but am sorry to hear that the hallway noise could be heard inside of your room. I will ensure to pass along your feedback to our executive management team as this does allow us the opportunity to improve our services. We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

6/10 Okay

Adrianna

Never got reimbursed, paid extra and was told I’d get it back . Never got it back
Stayed 1 night in Feb 2024
Response from Melinda on Feb 14, 2024
Dear Adrianna,Thank you for taking the time to review our property. Please reach out to us on our social media or chat channels so we can discuss this further. We hope to keep you as a valued guest at Grand Hyatt Denver!Warm regards,Melinda

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 3 nights in Dec 2023
Response from Veronica on Feb 12, 2024
Hello Phillip!Thank you for sharing your feedback. We are delighted that you enjoyed your stay and that you love our property! We thank you for choosing Grand Hyatt Denver for your stay and for being our guest! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Brent

Stayed 1 night in Feb 2024
Response from Front Office Team on Mar 20, 2024
Thank you for staying with us!

10/10 Excellent

ALEPH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suoer comfortable and surprisingly amanable rooms. Blown away.
Stayed 1 night in Jan 2024
Response from Front Office Team on Feb 8, 2024
Thank you so much! We hope to see you again soon!

10/10 Excellent

Lindsey

Stayed 4 nights in Feb 2024
Response from Front Office Team on Mar 20, 2024
Thank you for staying with us!

6/10 Okay

Ann

Business traveler
Liked: Cleanliness, staff & service
The bed had a think coverlet which was not warm. It’s winter! Upgrade the duvet or add a blanket to the room! Lighting pretty but dim. Not enough to see written stuff and work at laptop.
Stayed 1 night in Feb 2024
Response from Front Office Team on Feb 4, 2024
Thank you for your feedback. We have a variety of bedding options to suit your needs. Hopefully we will have an opportunity to welcome you again. If so, please let us know your preferences and we will get them taken care of!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay and see downtown Denver.
Stayed 5 nights in Jan 2024
Response from Michaela on Jan 30, 2024
Hello Alexander. I want to thank you for being our Guest at Grand Hyatt Denver. I am pleased you enjoyed your stay with us and hope to have you back as our Guest in the future. I truly appreciate your time and review. Have a great day!

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Team on Jan 29, 2024
Thank you for staying with us!

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melinda on Jan 23, 2024
Dear William,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

8/10 Good

Alexandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Melinda on Jan 23, 2024
Dear Alexandra,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Jeff

Stayed 3 nights in Jan 2024
Response from Laura on Jan 23, 2024
Dear Jeff,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

William

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jamie on Jan 22, 2024
Dear William,Thank you for your wonderful 5-star rating for our Grand Hyatt Denver! It was great to see that you enjoyed your stay with us, and we hope to welcome you back for another great stay in the future!Warm regards,Jamie

2/10 Terrible

Parker

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We booked a two queen room for a family of four and then we’re told there were only single king rooms available. We had two people sleeping in the floor.
Stayed 2 nights in Jan 2024
Response from Jamie on Jan 22, 2024
Dear Parker,Thank you for taking the time to review our Grand Hyatt Denver. We sincerely apologize for any inconvenience caused during your stay. We understand the importance of a comfortable stay for our guests, and we regret that we couldn't fulfill your initial room request. Please know that we take this feedback seriously, and we'll use it to improve our processes. We hope to have the opportunity to welcome you back as our guest for a more comfortable, enjoyable stay in the future.Warm regards,Jamie

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking was easy and got us in early.
Stayed 1 night in Jan 2024
Response from Jamie on Jan 21, 2024
Dear Cory,Thank you for taking the time to review our Grand Hyatt Denver! We're delighted that you enjoyed your stay with us, and we hope to welcome you back as our guest again soon!

2/10 Terrible

Tiffany

Business traveler
Disliked: Amenities
Had 2 queens booked and they couldn’t give us that. Instead gave us a king for 3people. I couldn’t even call and ask for a fan!!!!
Stayed 1 night in Jan 2024
Response from Laura on Jan 21, 2024
Dear Tiffany, We are so sorry to hear of your negative experience. Please reach out to us on our social or chat channels with your stay details so that we can discuss this with you further. We hope to hear from you soon. Best regards,

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Laura on Jan 21, 2024
Dear James, Thank you so much for the 5-star rating. We love hearing that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ana on Jan 19, 2024
Dear Paul,We appreciate your rating! We hope to see you again!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and friendly staff
Stayed 1 night in Jan 2024
Response from Jamison on Jan 18, 2024
Hello Caroline, Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back to Grand Hyatt Denver! Best regards,Jamison

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to stay when we were in Downtown for a show at the Paramount!
Stayed 1 night in Jan 2024
Response from Laura on Jan 17, 2024
Dear Mary,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our location was perfect for your needs. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Team on Jan 16, 2024
Thank you for staying with us, we are glad you enjoyed your stay!

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024
Response from Laura on Jan 15, 2024
Dear Tami,Thank you so much for the 5-star rating. We love hearing that your stay with us was enjoyable and hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Ronald Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jamie on Jan 15, 2024
Dear Ronald,Thank you for your wonderful 5-star rating for our Grand Hyatt Denver! We were delighted to see that you enjoyed your stay, and we hope to welcome you back as our guest again soon!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rebecca on Jan 15, 2024
Greetings Jill,Thank you for providing 5 stars and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

8/10 Good

JEANPAUL

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Anisa on Jan 12, 2024
Hello JeanPaul,Thank you for leaving a rating for our hotel. We hope to have the opportunity to see you again soon. Best,

8/10 Good

Stanton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Ana on Jan 8, 2024
Dear Stanton,Thank you for leaving a rating! We hope to see you again on your next visit to Denver!

6/10 Okay

Gevorg

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Jamison on Jan 12, 2024
Hello Gevorg,Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Denver! Best regards,Jamison

10/10 Excellent

Kenneth

Stayed 2 nights in Jan 2024
Response from Front Office Team on Jan 26, 2024
Thank you! We are so glad you enjoyed your stay.

10/10 Excellent

Ping

Stayed 2 nights in Jan 2024
Response from Jamison on Jan 12, 2024
Hello Ping,Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Denver! Best regards,Jamison

8/10 Good

Anna

Stayed 4 nights in Dec 2023
Response from Jamison on Jan 12, 2024
Hello Anna,Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Denver! Best regards,Jamison

10/10 Excellent

Ron

Stayed 1 night in Jan 2024
Response from Jamison on Jan 24, 2024
Hello Ron, Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Denver! Best regards,Jamison