Exterior

Reviews of Grand Hyatt Denver

4.5 out of 5
Grand Hyatt Denver
1750 Welton St, Denver, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1334 out of 1803 reviews" "
Rating 8 - Good. 324 out of 1803 reviews" "
Rating 6 - Okay. 81 out of 1803 reviews" "
Rating 4 - Poor. 33 out of 1803 reviews" "
Rating 2 - Terrible. 31 out of 1803 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent costumer service !
Stayed 3 nights in Apr 2024
Response from Brittney C. on Apr 17, 2024
HHi Andrea,Thank you for your wonderful review. We appreciate your business and look forward to your future stays with us.

10/10 Excellent

Jose-Luis, Coral gables

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place to stay few days to acclimate before Vail
Stayed 2 nights in Mar 2024
Response from Laura on Apr 15, 2024
Dear Jose-Luis,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Kathline

Stayed 3 nights in Mar 2024
Response from Michelle T on Apr 9, 2024
Thank you for your five-star feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon!Warm Regards,

10/10 Excellent

Mitsuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks modern, but we were surprised to learn it existed since the 1970’s. Facility is clean. In-facility dining Courier was surprisingly good - great food at reasonable prices. Walking around the area, there are a few homeless people roaming around which is scary and if you’re in lower levels the occasional street noises could bother you but all in all a pleasant hotel to stay which was reasonably priced.
Stayed 2 nights in Apr 2024
Response from Dacia on Apr 8, 2024
Hello Mitsuhiro,Thank you so much for your stay feedback. We appreciate you taking time to leave your 5-star review. It is so rewarding to hear you enjoyed your stay with us. Your feedback will be used to in efforts to improve our stay experiences. We would like to welcome you to Grand Hyatt Denver again soon.Kind regards,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Travis on Apr 9, 2024
Hello Anthony!Thank you for your 5-star rating of our hotel. We are glad to know you enjoyed your stay with us and we look forward to welcoming you back again soon! Warm Regards, Travis

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Travis on Apr 7, 2024
Hello Sharon! Thank you for taking the time to provide a review of our hotel. It's great to know you enjoyed your stay with us. We look forward to seeing you again soon! Warm Regards, Travis

2/10 Terrible

Mason

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
1. There were stains everywhere. Small ones on the blankets, stains on the bed frame, stains on all the lamps that looked disgusting. If you looked at the wall when light was on it you could see water damage & stains coming down the wall. 2. The lady who checked us in was super rude for no reason. Had a horrible attitude towards us when arriving for absolutely no reason. Also one of our key cards wasn’t working in the elevator & when I asked how to use it they looked at me like I was dumb. Turns out they never activated it & it didn’t even work. I didn’t appreciate that whatsoever. 3. The pool looked horrible. We thought about going to take a swim until we seen the pool. Horrible experience & we will never be back there
Stayed 4 nights in Mar 2024
Response from Betsy on Apr 4, 2024
Dear Mason,Thank you for staying with us and sharing your valuable feedback. We strive to make each stay as pleasant and comfortable as possible, and it is clear that we have failed you in this regard. We are sorry for your experience. We have noted your concern regarding your room, the Front Desk and the pool. We would love to gather further details and address your concerns. If you would like to discuss this further, please send us a detailed email to propertyreviews@hyatt.com and we’ll be glad to assist you. Please include confirmation number (if available), hotel name, dates of stay, name reservation was reserved under or any other pertinent information. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel. We look forward to hearing from you and hope to welcome you back in the near future.Kind Regards,

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was EXTREMELY kind and helpful. I had issue checked in, but the saff went above and beyond. Cannot say enough wonderful things. The bar and restaurant in the hotel was really nice. Great food and drinks!
Stayed 3 nights in Mar 2024
Response from Dacia on Apr 3, 2024
Hello Nicholas,Thank you so much for your stay feedback. We are glad to hear the front desk staff were able to take care of you. We greatly appreciate your 5-star review and hope to welcome you back to Grand Hyatt Denver soon.Kind regards,

4/10 Poor

Arzoo

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
There was no door sign in our room. Every time we wanted to request housekeeping, we had to go to the front desk. After our room was “cleaned” by the housekeeper, the bed sheets that were put on the bed had hair and random stains all over it. That is just plain disgusting and insanitary. We tried calling the front office to let them know, the girl on the phone was training and couldn’t really help. We then talked to the housekeeper on our floor and she was nice enough to help us and re-do our bed. Front desk staff is just not welcoming or helpful. Poor quality of service at a well known hotel franchise. Definitely will not be returning here.
Stayed 3 nights in Mar 2024
Response from Rachel O. on Apr 1, 2024
Hello! Thank you for your feedback regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great exercise and pool facilities.
Stayed 3 nights in Mar 2024
Response from Rachel O. on Apr 1, 2024
Thank you for your feedback!!

10/10 Excellent

Manuelita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly everybody was, checking in was fast and easy and the room was excellent! We had an amazing view of the city!
Stayed 2 nights in Mar 2024
Response from Rachel O. on Apr 1, 2024
Thank you for your feedback!!

10/10 Excellent

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Until next time
Stayed 2 nights in Mar 2024
Response from Candace on Apr 1, 2024
Dear Joseph,Thank you for your 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand hyatt Denver.Warm regards,Candace

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Betsy on Apr 1, 2024
Dear Christine,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice set up, great service, comfortable room, convenient location, great food in the restaurant! Love everything! Thank you
Stayed 2 nights in Mar 2024
Response from Travis on Mar 31, 2024
Hello Inna!Thank you for taking the time to provide your great review of our hotel. We are glad to know you had a great experience staying with us and that you enjoyed dining at our restaurant. We look forward to welcoming you back again soon!Warm Regards, Travis

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We like how close it is to the 16th St mall. We do wish it had a hot tub though.
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 29, 2024
Hello Jennifer,Thank you for your feedback and recent stay at Grand Hyatt Denver. It was our pleasure to welcome you. We are happy you enjoyed our wonderful location. We will certainly pass the feedback regarding a hot tub to our management team. We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

Jennifer, St. Petersburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! It was my birthday and I was treated to a few freebies! Which was so appreciative!
Stayed 4 nights in Mar 2024
Response from Dacia on Mar 27, 2024
Hello Jennifer,It is so fantastic to hear you enjoyed your stay. Happy Belated Birthday! Thank you so much for your stay feedback and rating. We hope to welcome you to Grand Hyatt Denver again soon.Kind regards,

10/10 Excellent

Olga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service of all staff. I didnt like the valet because they couldnt even open my car door as i strugglef with my luggage.
Stayed 1 night in Mar 2024
Response from Michelle on Mar 26, 2024
Hello User, Thank you for your feedback. We are thrilled that you enjoyed the service of our staff! But disappointed that the valet did not assist you upon arrival with your luggage. we hope very soon to get the opportunity to make this up to you when you visit us again. Warm Regards,

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from John on Mar 26, 2024
Hello tom,Thank you for adding this review of our Grand Hyatt Denver. I am glad to see you found our hotel nice. I hope you can stay with us again soon. Best Regards,John

6/10 Okay

paul

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bathrooms need updating. Very discusting.
Stayed 1 night in Mar 2024
Response from Betsy on Mar 25, 2024
Dear Paul,Thank you very much for your review. I'm very sorry to learn of your experience and sentiment which is not consistent with our standards. This information has been communicated to our team to be addressed. We would love to gather further details and address your concerns via our social or chat channels. We look forward to hearing from you soon! Best Regards,

10/10 Excellent

Ashley

Stayed 3 nights in Mar 2024
Response from John on Apr 8, 2024
Hello Ashley, Thank you for adding this score for our Grand Hyatt Denver. I am glad you enjoyed our property. I hope you can stay with us again.Best Regards,John

10/10 Excellent

Soleil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and nice staff.
Stayed 2 nights in Mar 2024
Response from Gale on Mar 18, 2024
Good evening Soleil,I will let our staff know of your kind words We work hard to make our guests comfortable while staying with us. We look forward to you returning to see us in the near future. Warm Regards

10/10 Excellent

alejandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Dacia on Mar 18, 2024
Hi Alejandra,Thanks so much for your 5-star rating. It brings us immense pride to hear you found everything to be great. Please visit us at Grand Hyatt Denver again soon.Kind regards,

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities
It’s clean and feels safe
Stayed 1 night in Mar 2024
Response from Dacia on Mar 18, 2024
Hi Virginia,Thank you so much for your review and stay feedback. We are so happy you felt safe during you stay. We would love to welcome you to Grand Hyatt Denver again soon.Kind regards,

10/10 Excellent

Dee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice hotel. We ha a very comfortable stay.
Stayed 1 night in Feb 2024
Response from Dacia on Mar 18, 2024
Hello Dee,We are so pleased to hear you had a comfortable stay. Thank you so much for review and stay feedback. Please visit us again at Grand Hyatt Denver soon.Kind regards,

10/10 Excellent

Hannah

Stayed 1 night in Mar 2024
Response from Tania on Apr 6, 2024
Hi Hannah,Thank you for the 5-star rating, we are happy that you enjoyed your stay with us. We hope to welcome you back for another great stay with us in the future.Best wishes,Tania

10/10 Excellent

Soleil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 3 nights in Mar 2024
Response from Front Office Team on Mar 15, 2024
Thank you! We are happy you enjoyed your stay!

10/10 Excellent

ranjit

Stayed 1 night in Mar 2024
Response from Front Office Team on Apr 4, 2024
Thank you for staying with us!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from John on Mar 14, 2024
Hello Christine,Thank you for adding this 5-star rating of our Grand Hyatt Denver. I am happy you enjoyed our hotel. I hope you can stay with us again.Best Regards,John

10/10 Excellent

Heather

Liked: Cleanliness, staff & service
Wonderful, clean room easily accessible to where I wanted to go, but couldn’t figure out the room service options
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 10, 2024
Dear Heather,Thank you for the five-star rating!! We are happy to hear the room was accessible and clean! We would love to welcome you back in the future! Best Wishes,

10/10 Excellent

Ethelstan Angus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 3 nights in Mar 2024
Response from Rachel O. on Mar 4, 2024
Thank you for staying with us!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melinda on Mar 2, 2024
Dear Douglas,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us and hope to welcome you back to Grand Hyatt Denver again soon!Warm regards,Melinda

10/10 Excellent

Pamela, Meeker

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were courteous and helpful. Wonderful property. Beds were comfortable. Thanks for great stay!
Stayed 1 night in Feb 2024
Response from Melinda on Feb 28, 2024
Dear Pamela,Thank you for taking the time to review our property. We are so glad to hear you were provided courteous and helpful service from our staff. We are also glad you found our hotel wonderful and the beds comfortable. We hope to welcome you back to Grand Hyatt Denver again soon!Warm regards,Melinda

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very pleasant stay for one night whilst on the way to Skiing.
Stayed 1 night in Feb 2024
Response from Melinda on Feb 24, 2024
Dear Jonathan,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us., We look forward to welcoming you back to Grand Hyatt Denver again soon!Warm regards,Melinda

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet
Stayed 4 nights in Feb 2024
Response from Brittney C. on Feb 21, 2024
Hi Kathryn,Thank for your excellent review. We are so happy to hear that you enjoyed our breakfast buffet, and we hope to see you again soon.Best Wishes,

10/10 Excellent

Rebeccah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining options and very comfortable stay
Stayed 2 nights in Jan 2024
Response from Veronica on Feb 20, 2024
Hello Rebeccah!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that your stay was very comfortable! We are also happy that you enjoyed the dining options! We do hope to have the pleasure of welcoming you back in the future, so please let us know if we can be of any assistance. Thank you for choosing Grand Hyatt Denver for your stay and for being our guest!

10/10 Excellent

Samuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Feb 2024
Response from Ana on Feb 20, 2024
Dear Samuel,Thank you for providing your feedback. We appreciate you staying with us in Denver. We're glad our location was convenient for you. We hope to see you again soon!

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that it was clean and good location.
Stayed 3 nights in Feb 2024
Response from Betsy on Feb 22, 2024
Dear Tara,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was clean and in a good location. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside noise from the hallway was heard inside the room often.
Stayed 2 nights in Feb 2024
Response from Veronica on Feb 20, 2024
Hello Alejandro!Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us but am sorry to hear that the hallway noise could be heard inside of your room. I will ensure to pass along your feedback to our executive management team as this does allow us the opportunity to improve our services. We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

6/10 Okay

Adrianna

Never got reimbursed, paid extra and was told I’d get it back . Never got it back
Stayed 1 night in Feb 2024
Response from Melinda on Feb 14, 2024
Dear Adrianna,Thank you for taking the time to review our property. Please reach out to us on our social media or chat channels so we can discuss this further. We hope to keep you as a valued guest at Grand Hyatt Denver!Warm regards,Melinda

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 3 nights in Dec 2023
Response from Veronica on Feb 12, 2024
Hello Phillip!Thank you for sharing your feedback. We are delighted that you enjoyed your stay and that you love our property! We thank you for choosing Grand Hyatt Denver for your stay and for being our guest! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Brent

Stayed 1 night in Feb 2024
Response from Front Office Team on Mar 20, 2024
Thank you for staying with us!

10/10 Excellent

ALEPH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suoer comfortable and surprisingly amanable rooms. Blown away.
Stayed 1 night in Jan 2024
Response from Front Office Team on Feb 8, 2024
Thank you so much! We hope to see you again soon!

10/10 Excellent

Lindsey

Stayed 4 nights in Feb 2024
Response from Front Office Team on Mar 20, 2024
Thank you for staying with us!

6/10 Okay

Ann

Business traveler
Liked: Cleanliness, staff & service
The bed had a think coverlet which was not warm. It’s winter! Upgrade the duvet or add a blanket to the room! Lighting pretty but dim. Not enough to see written stuff and work at laptop.
Stayed 1 night in Feb 2024
Response from Front Office Team on Feb 4, 2024
Thank you for your feedback. We have a variety of bedding options to suit your needs. Hopefully we will have an opportunity to welcome you again. If so, please let us know your preferences and we will get them taken care of!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay and see downtown Denver.
Stayed 5 nights in Jan 2024
Response from Michaela on Jan 30, 2024
Hello Alexander. I want to thank you for being our Guest at Grand Hyatt Denver. I am pleased you enjoyed your stay with us and hope to have you back as our Guest in the future. I truly appreciate your time and review. Have a great day!

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Team on Jan 29, 2024
Thank you for staying with us!

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melinda on Jan 23, 2024
Dear William,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

8/10 Good

Alexandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Melinda on Jan 23, 2024
Dear Alexandra,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Jeff

Stayed 3 nights in Jan 2024
Response from Laura on Jan 23, 2024
Dear Jeff,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

William

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jamie on Jan 22, 2024
Dear William,Thank you for your wonderful 5-star rating for our Grand Hyatt Denver! It was great to see that you enjoyed your stay with us, and we hope to welcome you back for another great stay in the future!Warm regards,Jamie