Ratings based on 1,809 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 15, 2017
Pros: Close to airport
Location: Several restaurants in close proximity
The room was much larger than I had expected. Would be well-suited for multi-day stay. The park and fly option was much more expensive than parking at off-airport parking, so didn't take advantage of hotel shuttle. Free, hot breakfast really good, lots of selections. The parking seemed a little limited, but there are more spots and back-door entrances.
Comment from Hotel Management
Jan 18, 2017 by Lauren Feister, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you in the future. Sincerely, Lauren Feister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great hotel near the airport.

Posted Jan 12, 2017
A nice hotel close to airport. Great for our quick and inexpensive overnight stay. Room was new and clean. Had a hot breakfast in the morning g with custom omelettes. Had the 1 bedroom which was great for traveling with a toddler. First time at a Hyatt House but will definitely consider this location and brand again in he future.
Comment from Hotel Management
Jan 18, 2017 by Lauren Fesiter, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you in the future. Sincerely, Lauren Feister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from v

Posted Jan 1, 2017
The stuff was very nice, and the hotel felt like home.
Comment from Hotel Management
Jan 8, 2017 by Hotel Staff , Hotel Management
We are glad that you enjoy your stay! See you next time
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2016
Great room! Close to airport, excellent shuttle service!
Comment from Hotel Management
Jan 12, 2017 by k, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you in the future. Sincerely, Lauren Feister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland

Perfect quick stop close to airport

Posted Dec 27, 2016
Wonderful room, tons of space, incredibly comfortable. Hotel is extremely nice. Free beer and appetizers in the evening. Close to lots of food options.
Comment from Hotel Management
Jan 13, 2017 by l, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you in the future. Sincerely, Lauren Feister General Manager
3 out of 5
by A verified traveler from Kansas

Customer Service

Posted Dec 25, 2016
You can have the best location or facilities but without customer service you will have bad reviews. Checking in was terrible staff was rude I was looking for a hotel close to the DÍA and be able to use long term parking (surcharge) as we offer on the Expedia amenities but when I asked front desk staff they said they don't have that service and that was Expedia problem. Also I requested two queen beds and they gave me 1 king size bed, having teenagers this became a big problem. They said all our rooms are the same, they didn't even try to give me a solution
Comment from Hotel Management
Jan 10, 2017 by l, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you in the future. Sincerely, Lauren Feister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Exceptional airport hotel

Posted Dec 24, 2016
Efficient and comfortable airport shuttle service, friendly staff, super clean modern rooms, good breakfast included.
Comment from Hotel Management
Jan 12, 2017 by l, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you in the future. Sincerely, Lauren Feister General Manager
4 out of 5
by Kimberly

Posted Dec 22, 2016 on Hotels
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you in the future. Sincerely, Lauren Feister General Manager
3 out of 5
by A verified traveler

Posted Dec 22, 2016 on Hotels
Was not aware I had to book directly with them to get park and fly. Could not park there even for extra cost. Had to leave in snow storm.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you in the future. Sincerely, Lauren Feister General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2016
Pros: Free shuttle service is a must for the airport.
Cons: Just plan on a snow storm in the winter so leave early for the airport.
Location: Close to the airport.
Very good and I flew the next day. I'm flying international and the only flight is in the morning.
Comment from Hotel Management
Jan 13, 2017 by f, Hotel Management
Dear Valued Guest, Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you in the future. Sincerely, Lauren Feister General Manager