The proximity to DIA made our stay convenient and the shuttles ran on a regular basis. Despite occasional planes flying overhead, our room was quiet. Our only concern was that the alarm on the bedside clock woke us at 3:30 a.m., probably set by a prior guest.
Comment from Hotel Management
Jan 29, 2017 by Jessica , Hotel Management
On behalf of the entire staff of the Hyatt house Denver Airport, I would like to thank you for your review regarding your recent visit to our hotel. It is only through comments such as yours that we can hope to achieve our goal of 100% satisfaction.
In reviewing your notes, I certainly do appreciate you bringing to my attention that housekeeping should be checking and resetting our clocks between each guest stay. This will prevent an unwanted awakening. I apologize for the alarm clock inconvenience. I will certainly pass your comment to the appropriate manager for follow up and re-training. Thank you for your feedback in the above area.
I was also pleased to hear of the friendly and helpful service you received from our staff, particularly the shuttle service.
Thank you for staying with us. We look forward to welcoming you back to the Hyatt house Denver Airport when your travels again bring you to the Denver area.
Front Desk Supervisor