No Parking / Late check In
Posted Jul 23, 2016
The hotel is great, nice location, spacious rooms, good service. My biggest complaints are the lack of parking and we were forced to wait 1 1/2 hours to check in. There is no notice about the lack of parking. I know the hotel is downtown but I did not know I would have to pay for parking until I checked in. $30 for valet parking or pay for a public lot. This information should be given up front. Secondly, for whatever reason, check- in was late the day we stayed there. We were supposed to be able to check in by 3 PM and we were unable to check in until 4:30 PM. We were offered a "snack" for the inconvenience but that was it. A guest's time is important too, late check in is unacceptable. No offer of a discount or anything else to offset our inconvenience. And the assistant manager was there the whole time.