Lobby
Check availability

Reviews of Hampton Inn & Suites Denver/South-RidgeGate

2.5 out of 5
Hampton Inn & Suites Denver/South-RidgeGate
10030 Trainstation Cir, Lone Tree, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to major highways. Nice shower!
Stayed 1 night in Apr 2024
Response from Brandon G on Apr 18, 2024
We're glad you enjoyed your stay with us. Thank you for the positive feedback!

10/10 Excellent

Ross

Liked: Property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from Brandon G on Apr 15, 2024
We're glad you enjoyed your stay, thank you for the positive feedback!

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hidden and great location. I like quiet and thank you
Stayed 1 night in Apr 2024
Response from Brandon G on Apr 15, 2024
We're glad you enjoyed your stay, thank you for the positive feedback!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel. Excess to the light rail is great. Loved the room and will always stay there when im in denver
Stayed 1 night in Apr 2024
Response from Brandon G on Apr 4, 2024
We're happy you enjoyed your stay with us! Looking forward to seeing you again. Thank you for the positve feedback!

6/10 Okay

Adannelly

Business traveler
My staff and I stayed at the Hampton during a snow storm; We work at the hospital in that area. We thought that staying near by at a hotel will be safer and convenient. Turns out this location does not plow the side walks or the parking lot, we were not able to get out! It was a mess out there, with cars parking literally anywhere, to not plowing the parking lot. We will not be sending our staff to stay at this location in the future.
Stayed 1 night in Mar 2024
Response from Katherine McQuade - Director of Sales on Mar 18, 2024
Dear Adannelly,I am terribly sorry for your experience during the snow storm. We do have a company that comes to plow, but due to guests trying to leave prior to the plow coming in the morning and getting stuck, the plow was unable to plow around these cars without damaging them. This is why they were only able to finish the back of the lot. I hope you will give us another chance in the future to provide you with excellent service. We truly strive for this with every guest and would love to talk further about how we can win you & your staff back. I understand how important it is for your staff to be able to get to work and will discuss with the GM about how we can ensure this will happen for future extreme snow storms. Sincerely,Katherine

10/10 Excellent

Tamra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to the surgery center
Stayed 1 night in Mar 2024
Response from Brandon G on Mar 7, 2024
We're glad you enjoyed your stay. Thank you for the positive feedback!

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I treated myself to a spa night in my room and it was beyond what i expected. I was extremely comfortable and very satisfied with the room i choose.
Stayed 1 night in Feb 2024
Response from Brandon G on Mar 3, 2024
Thank you so much for your positive feedback on your stay! We're Glad you enjoyed your stay!

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon G. on Feb 19, 2024
Thank you for the positive feedback!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Bradnon G on Feb 28, 2024
Thank you so much for your feedback!

6/10 Okay

Ronald

Traveled with partner
Liked: Amenities
Room maintenance was supposed to be completed every other day; I spent three nights at the hotel they didn’t provide room maintenance
Stayed 3 nights in Jan 2024
Response from Nina H on Feb 12, 2024
Thank you for you feedback on your stay with us. I will take a look into your reservation and see why you did not get every other day service. Thank you so much for bringing this to my attention.

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Brandon G on Mar 20, 2024
We're glad you enjoyed your stay! Thank you for the positive feedback!

6/10 Okay

Howard

Business traveler, Traveled with partner
Disliked: Staff & service
I was caught off-guard by the front desk lady who deducted a $50 deposit for the room in addition to the room rent! I have never heard of such a thing and will not do business with Hampton Inn in the fyture. She said they would refund the deposit in "2 or 3 days." She was also less than friendly. I will not stay here again.
Stayed 1 night in Jan 2024

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nina H on Feb 12, 2024
Thank you so much for the great review!

6/10 Okay

Craig

Stayed 1 night in Jan 2024
Response from Nina H on Feb 15, 2024
Thank you for the great review!

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to hospital, the desk host was very kind.
Stayed 1 night in Jan 2024
Response from Nina on Jan 28, 2024
Thank you for the great review!

10/10 Excellent

Don

Stayed 2 nights in Jan 2024

6/10 Okay

susan

Stayed 2 nights in Jan 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9.2 ⭐
Wonderful stay and breakfast is good.
Stayed 2 nights in Dec 2023

10/10 Excellent

keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Daniel, Dallas

Stayed 1 night in Oct 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Mary Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice place
Stayed 1 night in Nov 2023

8/10 Good

Dana

Liked: Staff & service, property conditions & facilities, room comfort
Just what we needed
Nice hotel, convenient location, pleasant staff
Stayed 1 night in Nov 2023
Response from Nina on Nov 13, 2023
Thank you for the awesome review!

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good! Ty
Stayed 1 night in Nov 2023
Response from Nina on Nov 13, 2023
Thank you so much for the great feedback!

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Nina on Nov 13, 2023
Thank you for the wonderful review!

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, great staff. Difficult to get to from the freeway. Apple Maps directs you to enter from the I25 access road and there is no driveway in that area. Entrance is behind the building off a side street following several turns. Just a bit confusing, but the property was first class!
Stayed 1 night in Oct 2023
Response from Hampton Inn Lone Tree on Oct 25, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Yolanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hampton Inn Lone Tree on Oct 10, 2023
Thank you for your recent stay with us and for taking the time to leave a review. We hope to see you back again soon!

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
There was an entire rugby team having a party on the floor with us. Management would neither ask them to be quiet before 10:00, nor would they give us another room.
Stayed 2 nights in Oct 2023
Response from Hampton Inn Lone Tree on Oct 10, 2023
Thank you for your recent stay with us and for taking the time to leave a review. I'm sorry to hear you had a less than stellar experience at our hotel. I do see Saturday was a sold out date with no warning of a team. I have met with the front desk agents about how to handle noise complaints from big groups like these incase they weren't aware. I do apologize for any inconvenience this may have caused you and that there was no other room to move you to for a more comfortable stay. We hope to have the opportunity to see you again in the future.

2/10 Terrible

Ranjith

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hampton Inn Lone Tree on Oct 6, 2023
I’m really sorry to hear that you’ve had a less than stellar stay at our hotel. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hampton Inn Lone Tree on Oct 6, 2023
Thank you for your recent stay with us and for taking the time to leave a review. We hope to see you back again soon.

8/10 Good

Stewart

Stayed 1 night in Sep 2023
Response from Hampton Inn Lone Tree on Oct 3, 2023
Thank you for your recent stay with us and for taking the time to leave a review. We hope to see you back again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room at a reasonable price
Stayed 1 night in Sep 2023
Response from Hampton Inn Lone Tree on Oct 3, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great choice.
Great location for our needs, comfortable bed, free parking and breakfast. Would definitely stay again.
Stayed 2 nights in Sep 2023
Response from Hampton Inn Lone Tree on Sep 27, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Jenn

Stayed 1 night in Sep 2023
Response from Hampton Inn Lone Tree on Oct 10, 2023
Thank you for your recent stay with us and for taking the time to leave a review. We hope to see you back again soon!

8/10 Good

Jennifer

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Not great.
We have stayed at this hotel a few times now and love the location. Unfortunately, this time I was disappointed in the breakfast. Everything was filthy and the offerings were old. The brown sugar was gross and hard. The young ladies that work the front desk are nice enough, but we sat there while they were all getting snacks and talking when we arrived Sunday night to check in. I’m not sure we will stay at this location next time.
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites on Sep 20, 2023
I’m really sorry to hear that you’ve had a less than stellar stay at our hotel. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good location
Stayed 3 nights in Sep 2023
Response from Hampton Inn Lone Tree on Sep 19, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review! We hope to see you again soon.

6/10 Okay

Leonard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is small; just a bed, desk and TV. No couch or chair. More like a motel 8 than a hotel room. Forx$133 it should be a bit better.
Stayed 1 night in Sep 2023
Response from Hampton Inn Lone Tree on Sep 19, 2023
I’m really sorry to hear that you’ve had a less than stellar stay at our hotel. We pride ourselves on providing the best possible service, and it sounds like we missed the mark this time around.

4/10 Poor

Jacqueline

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Hampton Inn Lone Tree on Sep 19, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review! We hope to see you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great location for what we wanted to do. Staff was friendly and helpful. Nice breakfast selections. We’ve stayed before and we will continue to do so.
Stayed 1 night in Aug 2023
Response from Hampton Inn & Suites on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hampton Inn & Suites on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times after a concert in Denver. We have had no issues the few times we have stayed there. They have a continental breakfast, staff are friendly and helpful, rooms where clean!!
Stayed 1 night in Aug 2023
Response from Hampton Inn & suites on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Hampton Inn!
Easy check-in and location are convenient. Drove up from the Western Slope for a business meeting. The staff were helpful and the facilities were clean.
Stayed 1 night in Aug 2023
Response from Hampton Inn Lone Tree on Sep 19, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review! We hope to see you again soon.

10/10 Excellent

DORIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we are certify for the hotel and services
Stayed 1 night in Aug 2023
Response from Hampton Inn Lone Tree on Aug 24, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Hampton Inn Lone Tree on Aug 22, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Hampton Inn Lone Tree on Aug 22, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall great experience. What stood out were the comfortable beds (felt like a big white cloud), the fitness center with its various hand weights, and the various fruit flavored waters available in the lobby.
Stayed 4 nights in Jul 2023
Response from Hampton Inn Lone Tree on Aug 8, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Clean comfortable hotel close to RTD
Stayed 1 night in Aug 2023
Response from Hampton Inn Lone Tree on Aug 8, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and all of the staff we encountered was helpful & friendly! We would definitely stay at this property again!! Visiting family in Colorado :)
Stayed 4 nights in Jul 2023
Response from Hampton Inn Lone Tree on Jul 31, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Clean and quiet!
Stayed 1 night in Jul 2023
Response from Hampton Inn Lone Tree on Jul 31, 2023
Thank you for your recent stay with us and for taking the time to leave a kind review. We hope to see you back again soon!