Our reservation was two double rooms for two couples and four people. When we checking in, the receptionist asked for both ID card and credit card. but first credit card was shown invalid by the cash register, so he replaced it with another credit card. The payment was successful, and we also obtained the room cards for two rooms. a week later we found that “invalid credit card” had also been successfully paid for one room, the third room!!!
We asked a friend nearby to go to the hotel to negotiate a refund, but the hotel claimed that we had booked three rooms and refused to refund. This is really nonsense. We neither need nor have booked a third room, nor have we received the room card for the third room. Isn't this too shameless?