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Reviews of Holiday Inn Express Denver Downtown, an IHG Hotel

3 out of 5
Holiday Inn Express Denver Downtown, an IHG Hotel
1715 Tremont Place, Denver, CO

Reviews

7.4

Good

Rating 10 - Excellent. 355 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 114 out of 1000 reviews" "
Rating 2 - Terrible. 120 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Fiona

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Was snowing and the heaters didn’t work. The hallway outside our room was not vacuumed, had numerous large stains, and the wallpaper was falling off (ripped off). The room itself was fine other than the heat.
Stayed 2 nights in Apr 2024

8/10 Good

Boris

Stayed 3 nights in Apr 2024

2/10 Terrible

Carolyn

Traveled with family
Disliked: Staff & service
They cancelled my reservation saying my card did not work. Used the same card my whole trip. Gave me some story how it was different staying in a downtown property when it was busy. Talked to me like i was not good enough to stay in a property like theirs. Totally dishusted wirh it! They called and left a message to call wirhin the hour to talk to them. I was teaveling an unable to. She didnt even care. Very rude!!!
Stayed 2 nights in Mar 2024

6/10 Okay

Suma

Traveled with partner
Liked: Staff & service
Room temperature was centralized, which didn't work for us. They came twice to make it cooler, we didn't feel the coldness.
Stayed 2 nights in Apr 2024
Response from Holiday Inn on Apr 15, 2024
We thank you for your feedback and are addressing the HVAC concerns with our ownership and engineers to come up with a solution to give our valued guests a better experience. Thank You

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Staff were very courteous and responsive. Only things lacking were a missing lamp on one of the nightstands, and coup in the bathroom.
Stayed 3 nights in Apr 2024
Response from Holiday Inn on Apr 15, 2024
Hello Valued Guest,Thank you for your feedback, we will replace the missing lamp in that room. We are glad that most of your stay was good, and we hope that you give us another chance down the road.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Holiday Inn on Apr 9, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

2/10 Terrible

Gary A

Disliked: Cleanliness, staff & service, property conditions & facilities
We could not check in because they didn't want to except our visa card and front desk lady was rude
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 9, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Kent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn on Apr 9, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Minakshi

Liked: Staff & service, property conditions & facilities
Everything was close from the hotel
Stayed 4 nights in Mar 2024
Response from Holiday Inn on Apr 9, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Poor

ANDRES

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Good value for your money. Only bad thing is Hotel Management. There was no water for a day and I was asked to go buy water at the market around the block. Also management was not friendly, I was a bit late for checkout and got charged for an extra night because the lady said the cleaning staff was already out and that I should know I cannot be late, not very customer obsessed.
Stayed 3 nights in Mar 2024
Response from Holiday Inn on Apr 9, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Raeven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Holiday Inn on Apr 9, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Vincent, LaSalle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all perfect
Stayed 5 nights in Mar 2024
Response from Holiday Inn on Apr 9, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn on Apr 9, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Okay

Jeremy

Stayed 3 nights in Mar 2024

6/10 Okay

Paul

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Plumbing was suspect, toilet needed 4 flushes, hot water had to wait endlessly and sometimes it never got there
Stayed 4 nights in Mar 2024
Response from Holiday Inn on Apr 9, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Maribel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Especially the manager !
Stayed 3 nights in Mar 2024
Response from Holiday Inn on Mar 29, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Davinson

It was amazing!!!
Stayed 3 nights in Mar 2024
Response from Holiday Inn on Mar 29, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Oluwaseun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Holiday Inn on Mar 29, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Preksha

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Holiday Inn on Mar 29, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Poor

Antonia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The rooms were very small. Beds were very small. Beds were hard. Sheets and pillows were dirty. The rooms were poorly stocked with supplies like tissues. The room had minimal lighting very dark. The walls were torn up. The water was scolding hot. No one spoke English
Stayed 4 nights in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Also 90% of staff is English speaking especially at FD and breakfast area and all of management.

10/10 Excellent

gloria

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Glynn

Stayed 1 night in Mar 2024
Response from Holiday Inn on Apr 15, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Judy I

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Poor

Sandra

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that they do not have no bath mats in the showers, i had a fall in the shower saturday morning, i lef the staff know down stairs but they said there is nothing they can do about it
Stayed 2 nights in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

8/10 Good

Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and valet service
Stayed 3 nights in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Guhan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fix the water heater, everything else is very fine
Stayed 4 nights in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Robert

Business traveler
If you have a vehicle, valet is the only option aside from paying for public parking away from the property. Neither is cheap but the public parking is the better deal. Room and amenities were nice but the Carpets in the room were stained. Front desk staff could be a little more professional. Felt more like walking into a yogurt shop than a hotel. Breakfast was great and so was the staff serving it.
Stayed 4 nights in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Shelby

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in 3/12, the woman that works night shift was really rude. She barely said a word to us but kept sighing when I spoke, rolled her eyes, put her head in her hands multiple times and made it really obvious what an inconvenience we were. My husband and I both thanked her, she said nothing and was actually mumbling under her breath as we walked away. I have never felt more unwelcome somewhere ever and actually considered switching hotels that day even after paying them a couple hundred dollars to be there. My husband and I were so excited to be there and she completely threw us off and started off our trip really negatively, we avoided her the rest of our stay.
Stayed 2 nights in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

4/10 Poor

Desy

Room did not have air conditioning
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Okay

Christian

Stayed 5 nights in Dec 2023
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Okay

Frederic

Liked: Cleanliness, staff & service, amenities
This is actually my second time staying in this property. In 2019 I gave this hotel the best possible review. Unfortunately the hotel has made some changes since then which are not for the best. The room I stayed in was a suite. The big massive gripe I have is the bathroom; in particular the shower. The shower head has no facility to hold itself up and point in the right direction (at the floor) meaning that you have to hold the shower head and keep turning it on/off. On top of this nothing catches the water so it goes all over the floor creating a massive slip hazard and very damp towels. It really made showering an excruciating process and I dreaded every morning having to use it. Breakfast is also very limited and room service seems to consist of just making the bed. I don't believe any major cleaning went on the entire time I stayed there. They were better 5 years ago. What's gone wrong? It's unfortunate because otherwise this is a really nice hotel in a great location with really nice staff, but they should sue whoever designed this horrendous bathroom.
Stayed 5 nights in Mar 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

10/10 Excellent

Mister

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Okay

Lili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good with free mallride bus stop nearby on the same street. But my room is noisy by the door sounds from next room. It woke me up three times at night.
Stayed 2 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

6/10 Okay

Jaron

Disliked: Staff & service
Nice location but poor service toilet kept going out and took hours to get fixed..
Stayed 3 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

6/10 Okay

Rodrigo Manuel

Business traveler
Liked: Cleanliness
V
Stayed 7 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

8/10 Good

Junko, Lake Country

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loading zone in front of the hotel was very limited so we had a bit of struggle to haul luggages and pets. Other than that the hotel staff was very efficient, good breakfast, and location was convenient for our needs.
Stayed 2 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Ron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good option for then price m. The rooms are not great
Stayed 4 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and clean!
Stayed 4 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Poor

Philip

Stayed 2 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

John C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Okay

Brendan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros: Clean and nice staff Cons: Very old building with slow to get hot water. Both room keys were deactivated one night. Room temp was unable to be adjusted from 66. Bathroom was really small with toilet under counter
Stayed 4 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

6/10 Okay

Luiz Gustavo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have refrigerator only queen / king size room. Bedsheets had makeup all over the pillows.
Stayed 3 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

4/10 Poor

John

Traveled with partner
Disliked: Property conditions & facilities
No AC! The shower head had no tilt so water comes straight out. Old carpet in the room
Stayed 1 night in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady from the Lobby was really nice ; clean hotel; delicious breakfast; comfortable bed
Stayed 1 night in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Aileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. Walking distance from the mall, capitol, bars and restaurants. We didn’t need a car all weekend.
Stayed 2 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Good

Natalie

Stayed 5 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

2/10 Terrible

Joe

Traveled with partner
To many hidden fees
Stayed 3 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for the inconveniences you faced during your stay. __(INSERT SUMMARY OF ISSUE AND PROPOSED RESOLUTION)__We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

10/10 Excellent

Sabrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a hard time finding things in the city to do or be open during the month of February. So that was only the real downfall of the a quick city getaway. Just check out the season you’re visiting! This hotel was great, staff was great, and extremely accommodating!
Stayed 2 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - the aircon is controlled remotely, but the front desk is VERY responsive to requesting adjustments!
Stayed 4 nights in Feb 2024
Response from Holiday Inn on Mar 26, 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.