There was hair in the bed
Posted Dec 19, 2016
There was hair in the bed when I pulled back the sheets. I checked in early to take a nap bc I arrived in an early flight. Between the sheets was long hair, & I pulled the sheets back further and there was a fully damp tissue. I immediately put everything back in my bags and left, I didn't stay the night. If I requested to change rooms who knows if that room would have been cleaned or not. I didn't stop at the front desk to check out I was so frustrated and knew they'd insist on a new room. I was grossed out by the bed. I simply left. There's no excuse for a dirty bed and I wasn't going to listen to the staff try to justify the rooms condition.
Comment from Hotel Management
Dec 27, 2016 by Jason B, Hotel Management
Thank you for your review. I am sorry to hear about the issue you had. I really wish you would have allowed us the opportunity to rectify the issue. As you can see from our reviews, this is very out of the norm for our performance. One which I can assure you that I will be addressing with our team. I thank you for the feedback so that we can know where we fell to perform for our guests which we obviously did in your experience.