Ratings based on 703 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location - small room.

Posted Feb 16, 2017
Pros: Location, lobby, staff, wine tasting and 5 minute back rubs.
Cons: Maid service before 4 o'clock in the afternoon.
Location: 16th Street Mall, and all that goes with it, only a block and a half away. Once you get to 16th St. the free shuttle makes getting around a breeze.
Staff was great but our room was tiny and ill equipped. Maid service didn't show up until 4pm.
Comment from Hotel Management
Feb 19, 2017 by Elise Galli, Hotel Management
Thank you for your honest feedback. It is through feedback like you have provided that we are able to continuously improve! I would love the opportunity to welcome you back and extend a complimentary upgrade so that you have more room to stretch your legs! Please contact me directly if there is anything I can do to assist!
4 out of 5
Recommended
for Everyone
by A verified traveler

Room service

Posted Feb 16, 2017
Great hotel. Lousy room service (quality of food after midnight). To be fair they were professional enough to reimburse the meal.
Comment from Hotel Management
Feb 17, 2017 by Elise Galli, Hotel Management
Thank you for your feedback. I'm disappointed to hear that your meal was not to your liking. We do hope you come back and stay with us again so we can prove that this is not up to our standard.
2 out of 5
by A verified traveler

NOT SO GREAT THIS TIME

Posted Feb 15, 2017
Pros: The one brilliantly shining star was the older gentleman who brought our luggage to our room. He was upbeat and interesting to speak with
Cons: Clean the rooms thoroughly other than routine vacuuming and dusting.
This was our second stay here. Not nearly as enjoyable and pleasant as our previous stay. The hotel desk clerk was efficient but robotic and not at all friendly. Additionally, although our reservation through Expedia indicated we had free wi-fi she insisted we did not. She indicated that Expedia puts that on all their hotel reservations even though it is untrue. We had to run the hot water in the shower for a good 15 minutes before we had any hot water. The room and the bathroom could use a good thorough cleaning. All in all disappointing. The one brilliantly shining star was the older gentleman who brought our luggage to our room.
Comment from Hotel Management
Feb 17, 2017 by Elise Galli, Hotel Management
Thank you for taking the time to provide us with your feedback. I am so sorry to hear that as a returning guest with us that our service and product did not met your expectations. I assure you that this is absolutely not up to our standards. I would love the opportunity to welcome you back and prove to you that this was a one time mistake. Please contact me directly so that I can assist with a future reservations.
3 out of 5
by A verified traveler

Nice hotel, great location

Posted Feb 10, 2017
Be aware that you will have to pay $42 a day for parking!! Expedia should give that info to their costumers! We went there thinking everything is covered and had to spend extra $300 just for parking!! BTW there is no gym or spa there, they are separated business. We had a great time, luckily we had some extra money to spend, but what happens when ppl don't have anything extra? When they think everything is covered with their package? expedia needs to inform their costumers what are the signing for!
Comment from Hotel Management
Feb 13, 2017 by Elise , Hotel Management
I apologize for the miscommunication on parking. We appreciate your business and your honest feedback. We do hope that you chose to stay with us on your next trip to Denver. Kind Regards, Elise Galli
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2017
Great location, restaurant has terrific food, business center is super small
Comment from Hotel Management
Feb 9, 2017 by Elise Galli, Hotel Management
Thank you for the 4 star review! We have to agree that Panzano's food is pretty spectacular! Please come back and visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown Denver

Posted Jan 23, 2017
First time staying there, very nice, good food, great bar except that the bar only stayed open until 10:00 pm even with a crowd of people in the bar.
Comment from Hotel Management
Feb 1, 2017 by sandy.burkett@kimptonhotels.com, Hotel Management
Thank you for sharing your feedback about your stay and your experience at both our hotel and restaurant. We look forward to serving you again in the future. Sandy Burkett, GM
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 7, 2017
staff was awesome and friendly! The restaurant that is within the hotel was excellent! Highly recommend them for breakfast and happy hours.
Comment from Hotel Management
Jan 8, 2017 by Sandy Burkett, GM, Hotel Management
Thank you for choosing to stay with us and your feedback. Made my Sunday to see you had such fun. All the Best, Sandy Burkett, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Newport Beach, CA

Amazing find in the city of Denver

Posted Jan 6, 2017
Pros: Everything
Location: Its in downtown Denver, like most downtowns, its a true city.
We arrived very late , our flights were both delayed. We checked in around 2 am and the front desk person was so accommodating to us. He saw my 9 year old fascinated with the fish, he offered to bring on to our room My son jumped for joy to have his own fish in our room while we slept. They brought the fish and nothing could have made him happier. We love everything about this hotel. The staff is amazing, the room is nice and roomy and the location is perfect for what we need. If you are in Denver do not hesitate to stay here
Comment from Hotel Management
Jan 8, 2017 by sandy.burkett@kimptonhotels.com, Hotel Management
Michelle - you literally made my day with your review. Thank you so glad to have made your son's day special. Sandy Burkett, GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago IL

Outstanding hotel in a great location!

Posted Dec 22, 2016
The staff was excellent - very helpful and welcoming at every encounter. The room was very nice with a good style and a very comfortable bed. I stay at Kimpton's quite a bit in Chicago and this is my first experience at one in another city - wasn't disappointed- outstanding hotel!!!
Comment from Hotel Management
Dec 24, 2016 by Sandy Burkett, GM, Hotel Management
Kev; You made my day with your 5 for 5 review, thank you for taking the time to share your feedback with the other travelers to Denver.
5 out of 5
Recommended
for Couples
by A verified traveler from Dallas, TX

Great downtown location

Posted Dec 6, 2016
Pros: The appearance and the room comfort.
Cons: It is an older hotel so the water temperature fluctuated during showers from cold to scalding hot, but that is literally the only negative.
Location: Walk to the 16th street mall, and the Tattered Cover (best bookstore ever).
Perfect location for walking around downtown and watching the parade. The hotel restaurant has an amazing (but pricey) breakfast, but it was so good we ate there twice.
Comment from Hotel Management
Dec 18, 2016 by Guest Services, Hotel Management
Thank you Mark. Glad you were able to enjoy all we have to offer!