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Reviews of Quality Inn Aurora Denver

2.5 out of 5
Quality Inn Aurora Denver
1011 S Abilene St, Aurora, CO

Reviews

6.0
Rating 10 - Excellent. 144 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 214 out of 1000 reviews" "
Rating 4 - Poor. 187 out of 1000 reviews" "
Rating 2 - Terrible. 218 out of 1000 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice environment
Stayed 1 night in Apr 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater does not work, the comforter is a curtain, the bathroom door does not close.
Stayed 1 night in Apr 2024

2/10 Terrible

Isabel

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Noelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room got broke into. I left after being there less than an hour. Someone claiming to work at the hotel broke into my room. Thank god I had security latched the door. The hotel management refused to Look at the camerea footage from outside my room door. I dispute the charge with my bank and now they made the bank take my money back! Well, since they dont have camerrs I guess...anything can happen there and im sure karma will come for them and get them FAR more in damages and repair then what my room cost. They better make this right with me, for their own good!
Stayed 1 night in Feb 2024
Response from Quality Inn Aurora Staff on Apr 5, 2024
Thank you for taking the time to provide us with your feedback. We apologize for the inconveniences during your stay.

10/10 Excellent

Jorge

Stayed 3 nights in Mar 2024
Response from Quality Inn Aurora Staff on Mar 29, 2024
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again

10/10 Excellent

Trevor

Liked: Amenities
The staff is great really made me feel comfortable
Stayed 1 night in Mar 2024
Response from Quality Inn Aurora on Mar 15, 2024
Thank you for your feedback. We look forward to seeing you again soon

4/10 Poor

Kevin

Stayed 1 night in Jan 2024
Response from Management on Mar 7, 2024
Thank you for your feedback!

8/10 Good

Cameron

Stayed 1 night in Jan 2024
Response from Management on Mar 7, 2024
Thank you for your positive review. We appreciate the feedback.

2/10 Terrible

Noe

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Mar 7, 2024
Thank you for the feedback.

10/10 Excellent

Shannon

Stayed 1 night in Jan 2024
Response from Management on Mar 7, 2024
Thank you for the positive feedback. We appreciate the review.

2/10 Terrible

Gebregewergs

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Thank you for providing us your feedback, it is through our guest feedback that we can identify areas of improvement. We appreciate all comments and suggestions and will work with our management team to ensure this does not happen again. We hope to better host you in the future.

10/10 Excellent

Dewayne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Construction, I work nights so I had a hard time getting some sleep
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Hello, I am very sorry to hear that you didn't have a peaceful room and this will be something I bring up to higher management in order to see what we can do about that issue. If you do happen to come back to our property in the future, I assure you, you will not have a stay like that again. Thank you.

10/10 Excellent

Deivy

Liked: Cleanliness, staff & service, property conditions & facilities
Every food and clean place
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Thank you for staying with us and thank you so much for the kind review! We are very happy to hear you had a nice time and we hope to welcome you back in the near future!

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Thank you for staying with us and thank you so much for the kind review! We are very happy to hear you had a nice time and we hope to welcome you back in the near future!

4/10 Poor

Marvel

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poorly maintained, in need of major renovations, heavy perfume smell in room, skimpy breakfast choices, a bit sketchy location
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 26, 2023
Thank you so much for your review. We are sorry that you did not have an ideal experience. We appreciate all comments and suggestions and will work with our management. We hope to better host you in the future.

10/10 Excellent

KELLIE

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Thank you for staying with us and thank you so much for the kind review! We are very happy to hear you had a nice time and we hope to welcome you back in the near future!

4/10 Poor

Lucy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Poor choice
It was a poor experience. Reservation not found on arrival. Room smelled stale. Safety latch broken. Changed rooms. In new room lamps did not work. Getting in snd out of tub is a danger for an older person. There are no safety bars or anything to hold on to.
Stayed 5 nights in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Thank you for providing us your feedback, it is through our guest feedback that we can identify areas of improvement. We appreciate all comments and suggestions and will work with our management team to ensure this does not happen again. We hope to better host you in the future.

10/10 Excellent

TIRZAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my stay. Clean room. Working Wi-Fi. Hot showers.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Thank you for staying with us and thank you so much for the kind review! We are very happy to hear you had a nice time and we hope to welcome you back in the near future!

8/10 Good

Marsha

Traveled with family
Liked: Cleanliness, staff & service, amenities
The front desk staff is friendly, helpful, & professional. The cleaning & maintenance staff work hard to keep everything clean & comfortable. I think this attests to excellent management. The owners of the building need to do some updating.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 28, 2023
Thank you for providing us your feedback, it is through our guest feedback that we can identify areas of improvement. We appreciate all comments and suggestions and will work with our management team. We hope to better host you in the future.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 18, 2023
Thank you for staying with us and for your review. We are so glad you enjoyed your stay and hope to see you during a future visit to our area!

2/10 Terrible

Victor

Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 28, 2023
Thank you so much for your review. We are sorry that you did not have an ideal experience. We appreciate all comments and suggestions and will work with our management. We hope to better host you in the future.

2/10 Terrible

Kendra

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was a pretty horrible one-night stay. Despite being a "non-smoking" facility, there were cigarette burns in the coverlet and toilet seat, and well as the "non-smoking" sign posted outside. The room smelled of old smoke. There were fresh towels out, but the tub had clearly not been cleaned, as there was a snarl of hair on the drain and hairs stuck to the wall. We also spotted roaches multiple times. The remote did not work and the TV was permanently on until unplugged. The clock was set to a to a wrong time. There were a number of people hanging about smoking and playing music outside until all hours of the night- there seemed to be a number of permanent residents. The pool was greenish tinted and had a drift of leaves at the bottom and two dead dragonflies floating. The front desk staff seemed nice enough, but the facility did not meet any basic standards of sanitation or care.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 26, 2023
Thank you so much for your review. We are sorry that you had a less than ideal experience. We appreciate all comments and suggestions and will work with our management team. We hope to better host you in the future.

10/10 Excellent

Danilo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 20, 2023
Thank you for staying with us and thank you so much for the kind review! We are very happy to hear you had a nice time and we hope to welcome you back in the near future!

10/10 Excellent

Barbara

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 8, 2023
Thank you for staying with us and for your review. We are so glad you enjoyed your stay and hope to see you during a future visit to our area!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. After having my car broken into in Kansas City the night before, the wonderful staff eased my mind by setting me up with a room where my car was in view and I felt safe. Beautiful and clean space in the room with good amenities and most importantly, a safe space. Will be back next time I’m in Denver!
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 9, 2023
Thank you for staying with us and thank you so much for the kind review! We are very happy to hear you had a nice time and we hope to welcome you back in the near future!

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness
Convenient location. Dirty bathroom floor, filthy carpet.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 22, 2023
Thank you for taking the time to review your stay at our property! We would like to apologize for any inconvenience made during your stay due to the room condition. We appreciate all comments and suggestions and will work with our management team to ensure this does not happen again. We hope to better host you in the future.

2/10 Terrible

Marcia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was $400 and it was awful. We considered sleeping in our car instead. Dirty, stains, stinky, 40 year old bedding and carpet, loud air conditioner, loud people outside until 3am.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 20, 2023
Thank you for providing us your feedback, it is through our guest feedback that we can identify areas of improvement. We appreciate all comments and suggestions and will work with our management team to ensure this does not happen again. We hope to better host you in the future.

4/10 Poor

George

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 19, 2023
Thank you so much for your review. We are sorry that you had a less than ideal experience. We appreciate all comments and suggestions and will work with our management. We hope to better host you in the future.

8/10 Good

greg

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a bit dated but it seems to be in a pretty good neighborhood. Affordable considering the summer spike ( gouge) hotels seem to do. Close to the hospital we need to go to ( big plus)
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 14, 2023
Thank you for staying with us and for your review. We are so glad you enjoyed your stay and hope to see you during a future visit to our area!

8/10 Good

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When you get there. Property needs work. The word sketchy comes to mind. I think it’s day workers staying there. I had no problems. Everyone I met were nice.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 12, 2023
Thank you for providing us your feedback, it is through our guest feedback that we can identify areas of improvement. We appreciate all comments and suggestions and will work with our management team. We hope to better host you in the future.

2/10 Terrible

Josh

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was easily the worst motel I have ever stayed in. Took 20 mins to get into a room due to an issue with the key card. The rooms wreaked of cigarette and weed smoke from nearby rooms and music was blasting all night. The showers were foul. Water was murky. Carpet and the majority of the interior looked like it was the original from the early 90s. Couldn’t have gotten out quicker the next morning. Spend a few extra dollars and go somewhere else.
Response from Hotel Manager on Jul 12, 2023
Thank you for taking the time to review your stay at our property! We would like to apologize for any inconvenience made during your stay due to the check in process and room layout/condition. We appreciate all comments and suggestions and will work with our management team to ensure this does not happen again. We hope to better host you in the future.

6/10 Okay

William

Liked: Staff & service
Stayed 2 nights in May 2023
Response from Hotel Manager on Jul 12, 2023
Thank you for taking the time to review your stay at our property!

2/10 Terrible

Robyn

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Area was sketchy and the price was ridiculous
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Thank you so much for your review. We are sorry that you did not have an ideal experience. We appreciate all comments and suggestions and will work with our management. We hope to better host you in the future.

4/10 Poor

Diane

Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 25, 2023
Thank you so much for your review. We are sorry that you had a less than ideal experience. We appreciate all comments and suggestions and will work with our management team to ensure this does not happen again. We hope to better host you in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Thank you for providing us your feedback, it is through our guest feedback that we can identify areas of improvement. We appreciate all comments and suggestions. We hope to better host you in the future.

4/10 Poor

Maria

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 1, 2023
Thank you so much for your review. We are sorry that you did not have an ideal experience. We appreciate all comments and suggestions and will work with our management. We hope to better host you in the future.

6/10 Okay

Cecil

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 1, 2023
Thank you so much for your review. We are sorry that you did not have an ideal experience. We appreciate all comments and suggestions and will work with our management. We hope to better host you in the future.

6/10 Okay

Clara, Las Cruces

Business traveler
Liked: Staff & service
Disliked: Cleanliness
My Lyft pulled through the back of the building and I am so happy they did, because I requested a room in the front. It seemed a little unsafe. Although there was a sonic right across the street, I paid extra to have it Door Dashed because I didn’t know what the neighborhood was like. The room was alright, although it hadn’t had a deep clean in quite awhile and the scent boosters they shoved in the air conditioning vents were super overwhelming. It was very loud from street and highway which wasn’t surprising given the location. Was it better than sleeping in the airport after a flight cancelation, sure. Would I ever willingly stay here if it wasn’t my only budget friendly option on such late notice, no. Friendly staff though!
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 29, 2023
Thank you so much for your review. We are sorry that you did not have an ideal experience. We appreciate all comments and suggestions and will work with our management. We hope to better host you in the future.

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 6, 2023
Thank you for staying with us and thank you so much for the kind review! We are very happy to hear you had a nice time and we hope to welcome you back in the near future!

6/10 Okay

Gabor

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Thank you so much for your review. We are sorry that you did not have an ideal experience. We appreciate all comments and suggestions and will work with our management. We hope to better host you in the future.

8/10 Good

William

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Thank you for taking the time to review your stay at our property!

10/10 Excellent

Tonya

Liked: Staff & service
Ashley great service.
Stayed 1 night in Jun 2023
Response from Arturo E. on Jun 12, 2023
Thank you for staying with us and thank you so much for the kind review! We are very happy to hear you had a nice time and we hope to welcome you back in the near future!

6/10 Okay

Margaret

Disliked: Property conditions & facilities, room comfort
The hotel is older and needs a makeover
Stayed 1 night in Jun 2023
Response from Arturo E. on Jun 12, 2023
Thank you for taking the time to review your stay at our property! We would like to apologize for any inconvenience made during your stay due to room layout/condition. We appreciate all comments and suggestions and will work with our management team to ensure this does not happen again. We hope to better host you in the future.

8/10 Good

Leslie

Stayed 3 nights in May 2023
Response from Arturo E on Jun 4, 2023
Thank you for staying with us and thank you so much for the kind review! We are very happy to hear you had a nice time and we hope to welcome you back in the near future!

8/10 Good

diana

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 2, 2023
Thank you for staying with us and for your review. We are so glad you enjoyed your stay and hope to see you during a future visit to our area!

6/10 Okay

Verified traveler

Liked: Staff & service
You get what you pay for...
All the lights were on and tv was on when we got to our room. Carpet had a weird almost sticky feel. It wasnt dirty but older and there was a scented disc of some sort in the ac/heater that just made it smell like it was masking a smoke odor or something weird.
Stayed 1 night in May 2023
Response from Manager On Duty on May 16, 2023
Thank you for taking the time to review your stay at our property! We would like to apologize for any inconvenience made during your stay due to room layout/condition. We appreciate all comments and suggestions and will work with our management team to ensure this does not happen again. We hope to better host you in the future.

4/10 Poor

Carl, Madill

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We chose the property for its convenient location to both traffic arteries and public transportation. We chose it primarily because of the brand of "Quality Inn" which used to have high standards, but this has obviously deterioriated. It was low quality. The general appearance was somewhat shabby. The bathroom sink was stopped and drained slowly. You had to lean against the door to the room and force it open to get in. The curtains were fraying and looked moth-eaten. There was no servicing of rooms unless you asked for things. If we had paid a lower price, it would be understandable, but this motel is using a reputable brand name to hide neglect.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on May 8, 2023
Thank you for taking the time to review your stay at our property! We would like to apologize for any inconvenience made during your stay due to the room layout/condition. We appreciate all comments and suggestions and will work with our management team. We hope to better host you in the future.

10/10 Excellent

michele L

Liked: Cleanliness
Second time no wash costs at this property very disappointed
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 11, 2023
Thank you so much for your review. We are sorry that you had a less than ideal experience. We appreciate all comments and suggestions and will work with our management team to ensure this does not happen again. We hope to better host you in the future.

2/10 Terrible

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Never got my $25 from this hotel . It’s been a week now
Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 11, 2023
We do apologize for the inconveniences you experienced that gave rise to a one star review. There are no pending charges that show that we are still holding a deposit. Please check with your bank merchant.

6/10 Okay

Juan

Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 25, 2023
Thank you for providing us your feedback, it is through our guest feedback that we can identify areas of improvement. We appreciate all comments and suggestions and will work with our management team to ensure this does not happen again. We hope to better host you in the future.