Reviews of La Quinta Inn Denver Cherry Creek

2.5 out of 5
La Quinta Inn Denver Cherry Creek
1975 S. Colorado Blvd, Denver, CO

Reviews

6.6
Rating 10 - Excellent. 215 out of 1001 reviews" "
Rating 8 - Good. 304 out of 1001 reviews" "
Rating 6 - Okay. 208 out of 1001 reviews" "
Rating 4 - Poor. 136 out of 1001 reviews" "
Rating 2 - Terrible. 138 out of 1001 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

neil

Good for price

2/10 Terrible

Christopher, Keller

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is funny that the only picture is of the pool that is closed permanently. the hotel is in very poor shape. It is old, dirty, and totally out of place in the area of town. I do not often leave a review but feel that need to this time. I cut my stay short and moved to another hotel. The staff was very nice.
Stayed 2 nights in Jul 2022

2/10 Terrible

Scott

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreliable staff, poor guest info security
My credit card was defrauded after trying to put a card on file. The staff were unresponsive to the manager's requests - poor communication resulted in delays and poor service. There are no door hangers to request cleaning service, so one must take the time to do so in person or by phone. Bad experience overall. They made only minimal efforts to make up for the violation and significant inconvenience of having credit card information stolen.
Stayed 4 nights in Jul 2022

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible info security, unreliable staff
Experienced credit card fraud when trying to put a card on file. Staff were unresponsive despite manager's requests. Communication problems. Deposit waived, but that was not what I had requested. Politeness, deposit waiver that was not asked for, and an extra hour on a late checkout does NOT make up for the inconvenience and violation of having credit card information stolen.
Stayed 1 night in Jul 2022

2/10 Terrible

Alan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve ever stayed in
The most disgusting hotel I’ve ever stayed in. First room we got, 210, had dried blood on the hairdryer and pubic hair on the toilet and tub. We were given another room that was dirty and the end sunken. We were going to dinner and were told when we got back we would be given as many room keys as we wanted to find a room that was “suitable” enough. After 5 other dirty rooms we found the least disgusting. We stayed that night and then checked out and find another hotel. They do NOT adhere to any special cleaning and disinfecting practices.
Stayed 5 nights in Jul 2022

4/10 Poor

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Time to scrap this place.
The room next door was rented to 6 teenagers that were loud and we’re up all night. My wife and I got zero sleep. Management wouldn’t do anything about it. Also the buildings exterior and ground were sorely neglected.
Stayed 3 nights in Jul 2022

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff providing a safe room for me after my reservations at another hotel were messed up
Stayed 1 night in Jul 2022

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Stayed 3 nights in Jul 2022

10/10 Excellent

jessica

Stayed 2 nights in Jul 2022

4/10 Poor

Lauren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Luke warm water, grungy building, semi-cold a/c
Stayed 1 night in Jul 2022

8/10 Good

Gabrielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool closed
Pool is permanently closed. Wish we would have known that before booking.
Stayed 1 night in Jul 2022

6/10 Okay

Timothy

It works for one night.
Stayed 1 night in Jun 2022

2/10 Terrible

william, Albuquerque

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is severely outdated. It appears as they have not invested a penny to improve the facility in 30 years. In addition there is a homeless encampment kitty corner from the property
Stayed 1 night in Jun 2022

8/10 Good

Melody, Sheridan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable and location was close to where i needed to be.
Stayed 1 night in Jun 2022

4/10 Poor

Jane

Liked: Cleanliness
Disliked: Property conditions & facilities
There is an old western saying, in reference to a neglected horse: " It looks like it has been ridden hard and put away wet." This about sums up this facility. It was clean and the bed comfortable. It took literally hours for the tub to drain; we were not told that there would be no room service for 7 days, the breakfast facilities were sad, the pool is closed permanently, so the picture at left is not accurate, the exterior is battered. I expect the facility will be soon replaced with something more profitable.
Stayed 2 nights in Jun 2022

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place to stay
Pool permanently closed no WiFi one bed was springy had dips in it the other was just worn out. Carpet badly stained, sink wouldn’t drain bathtub painted and peeling the room had a musty smell clerk was very rude. The outside very run down also.
Stayed 1 night in Jun 2022

4/10 Poor

John

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even in this review the featured picture is a pool. Not once on the Expedia site or the hotel's own site does it mention that the pool is permanently closed. Just once small sign at check in.
Stayed 2 nights in Jun 2022

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Alex

Stayed 2 nights in Jun 2022

2/10 Terrible

Walter

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worse hotel stay ever.
First and for most the room smelled of mildew. There was no fridge or microwave in the room. The balcony was slanted away from the building naking it seem it might fall. There was trash on the balcony all night the ice machine was not in a convient location. And the so calked breakfast was a joke.
Stayed 1 night in Jun 2022

6/10 Okay

Gargey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Front desk lady was polite. Property looked very run down.
Stayed 1 night in Jun 2022

6/10 Okay

Michele

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is great, staff were wonderful, room was clean. The walkways need refinishing and the continrntal breakfast was dusappointing. I imagine ths changes to breakfast were in response to the pandemic. We've stayed here before and liked it. This time it seemed like the place is showing its age. We liked the convenience of Perkins diner sharing the parking lot.
Stayed 3 nights in Jun 2022

4/10 Poor

Bertha

Traveled with family
Disliked: Staff & service
I really did not like it the rooms where kind of small and they never came to clean the room after I ask them
Stayed 4 nights in Jun 2022

4/10 Poor

kamel, katy

Disliked: Cleanliness
Stayed 2 nights in Jun 2022

10/10 Excellent

Brock

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Older hotel but very clean and taken care of for its age.
Stayed 3 nights in Jun 2022

6/10 Okay

susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It needs a major renovation. No pool. Convenient to Cherry creek though. Checked out a day early but no one was at the front desk.
Stayed 2 nights in Jun 2022

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2022

6/10 Okay

KARALIN

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly Staff, Property Needs Facelift
The staff was very friendly and the room was very quiet despite the hotel being at a fairly busy intersection. I had added a night prior to my stay by booking directly through the hotel. As a result I had to check in twice. I was surprised when the Front Desk staff stated that normally there's an additional $75 fee charged to guests booking through third party sights 😕 Fortunately I was not charged this fee. The photos of the property are obviously old - perhaps taken when the hotel was newly built. The photos are NOT representative of the current condition of the property.
Stayed 3 nights in Jun 2022

4/10 Poor

Reiko

Liked: Staff & service, amenities, property conditions & facilities
I got charged an extra $75 for no reason that i could figure out. Otherwise I had a lovely time
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The pits
Photos on website do not reflect actual property condition. Its a motel with outside entry to rooms. Water pipe burst, our apartment suite uninhabitable because of state of disrepair but they allowed me to book it anyway. Told me it was not available as i checked in. I had family staying with us for my sons graduation which i could no longer entertain. Outdoor stairwell had caution tape as it was crumbling off its moorings.Room was dirty on arrival and no housekeeping available unless you check out so i had to restock and vacuum my room. The power and AC went out every night at 3 am( we stayed 3 nights only because there were no vacancies in Cherry Creek, Denver area) , I'm assuming, to save energy but that meant no hot water at 6 am when i needed to shower to get ready for my son's graduation. I needed an early checkout but front lobby was locked so i banged on the door until a gentleman came out of the back pulling up his pants to tell me he couldn't check me out properly because he doesnt handle payments. I felt terrible for the day front desk staff who obviously make none of these decisions but had to deal with irate guests continually. Overall, they need to make big changes or do not offer them as an option on Hotels.com
Stayed 1 night in Jun 2022

2/10 Terrible

Tim

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here.
This hotel was one of the worst hotels I have ever stayed in. It is extremely old (most likely an old Travel Lodge hotel) and needs to be torn down. The lobby is run down as well. The guests above me were very loud and the ceiling creaked every time they walked. The guests next door would hit their car lock and their car would chirp at 1:00 AM. I found a worn, sweaty hat in the bed when I pulled the covers open which means the bedding wasn't changed. There was a used floss pick under the chair. I couldn't wait to leave the hotel, in fact, I left a day early. The only bright part was the young lady at the front desk, she was very polite but had to deal with an angry co-worker, who does not belong in the hospitality business.
Stayed 3 nights in Jun 2022

4/10 Poor

Robin

Disliked: Cleanliness, amenities, property conditions & facilities
It is cheap but it is very run down. It smelled and my shower was badly broken, flooding the bathroom, although they managed to fix it somewhat quickly. There was no maid service.
Stayed 3 nights in Jun 2022

10/10 Excellent

Audrey

Stayed 2 nights in Dec 2021

8/10 Good

Nanci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Staff were friendly and the night staff awesome!
Stayed 3 nights in May 2022

8/10 Good

winston

Traveled with family
Liked: Staff & service, amenities
For the price it was what I would have expected.
Stayed 1 night in May 2022

8/10 Good

Lyn

Liked: Staff & service, amenities, property conditions & facilities
Was able to get in last minute.
Stayed 1 night in May 2022

6/10 Okay

Lana

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Continental breakfast needs a lot of improvement.
Stayed 1 night in May 2022

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Didn’t even end up staying in the room for the night because we felt very unsafe and the conditions of the room were not good.
Stayed 1 night in May 2022

4/10 Poor

Richard

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never coming back
First of all I wanna say the staff was very helpful and friendly we booked a room that we anticipated had a refrigerator but it did not have one. Upon calling the front desk the front desk made an exception and and stored a large refrigerated item for us overnight this was a very helpful gesture of kindness and I want to say that that was probably the best part of my stay. Upon arriving in the room there was a double pane glass window with only one pane of glass making it very loud. Lots of street noise with smells wafting in from anyone cooking outside. Which was very interesting the people were cooking and smoking all around our room until almost 1 AM. Room was very difficult to find even with even with the direction map given from the front desk. This La Quinta definitely did not come to par with the other ones. The facility was run down, the hallway had holes everywhere, it was just overall very bad experience. The only thing good about the room that was good was the bed was quite comfortable and water pressure for the sink and shower was good. For the quality and the amount of money we spend to stay here I will say look somewhere. stay at motel 6 which will give you the same quality for less money.
Stayed 1 night in May 2022

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean (but not cleaned during my 3 night stay) and except for popcorn ceilings was adequate. Wifi was excellent. The property outside, though, is littered with trash, cigarette butts, and men smoking or vaping in areas next to the stairs. Several times I had to use the stairs not as conveniently located to my room because of the lurking men. Also the coffee in the lobby needs real cream, not powdered. Yuck.
Stayed 3 nights in May 2022

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
It was compatible with the price.
Stayed 1 night in May 2022

10/10 Excellent

Amado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff! A bit outdated, but still comfortable.
Stayed 3 nights in May 2022

4/10 Poor

ASHLEY

Liked: Staff & service
Disliked: Cleanliness
The staff was nice and helpful but the room was dirty and smelled awful.
Stayed 2 nights in May 2022

8/10 Good

Emily

Stayed 1 night in May 2022

10/10 Excellent

Ashley

Liked: Staff & service, room comfort
NEVER AGAIN, RESPECTFULLY!
It was nice. I got charged an extra $75 though. She said I’d get that money back if my room was left in a Good condition. & it was in great condition & I NEVER got a refund. I’ll never stay again
Stayed 2 nights in May 2022

2/10 Terrible

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
This was not a hotel- it was a motel. The condition of the property was disgusting. It was obviously being used for DSS housing as there were people and families hanging out on the walkway/balcony. There were kids running around yelling. I stayed as I did not expect to spend much time on the property but the second night there was a party on the walkway/balcony that went well Into the morning hours. I will not be using Expedia for hotel booking as a similar experience previously was bad as well a few years ago. It was well overpriced for what it was. The upside was that room was in reasonably clean and i. Good order.
Stayed 2 nights in May 2022
Response from General Manager on May 11, 2022
Appreciate the time you took to leave a review. Your feedback on your stay is very important to us. This will help us to better serve our valued customers.

10/10 Excellent

Cora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and very helpful. Room was clean and roomy. Comfortable bed and pillows.
Stayed 2 nights in May 2022
Response from General Manager on May 11, 2022
So very happy to hear of the nice experience at the hotel and we look forward to seeing you again.

10/10 Excellent

Anita, Arvada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022