Construction and maintenance
Posted Jan 22, 2016
My recent stay has nothing to do with the staff. They were awesome. Which made this a 2 star rating and not 1. For starters my reservation somehow got messed up. It Was booked for another month than what I had booked it for. This caused my rate to jump to over 200 a night. Expedia helped and fixed this while I was on vacation in another city. Second, there was construction going on the 3rd floor where I stayed. No notice of this, no pardon our dust. Just the sound of drills and hammers at 8 in the morn. Third, I look for hotels with pools and spas. After a long day I do enjoy a hot tub soak. To my dismay as I went to the pool, it was drained with a sign up saying pool and spa under construction. Would have been nice if someone would have told me. This would have resulted in me staying elsewhere. Walls are thin in this hotel and you can here doors slamming and people talking in hallway at midnight. Generally I don't see this from Marriott hotels. The staff was nice enough to wave my $9.95 internet wifi fee. Which is usually included at most places I have stayed. Hotel was clean, room was nice, bed was large. Bathroom seem to be newly remodeled. Restaurant and bar were nice with a Starbucks at the hotel.
Comment from Hotel Management
Jun 11, 2016 by Nick Moschetti, General Manager, Hotel Management
Thank you for this feedback, and I am very sorry for the frustrations you experienced during your January stay. Completing renovations is never an easy process, and though we did our best to do so with as minimal intrusion to our guests as possible, unfortunately we weren't as effective as we could have been. For this, I am sorry. At this time, we have completed our renovations, and welcome you to enjoy our newly renovated product. We hope to have the opportunity to host you again in the future.