Phone was inoperative and due to this we did not receive our wake up call and missed our flight to Honduras and had to cancel the entire vacation.
Comment from Hotel Management
Dec 8, 2016 by David, Hotel Management
We deeply apologize that this has happened. This is completely unacceptable and we will look into this issue. Unfortunately, without any information, it will be a challenge to do so. We would love to rectify the situation as soon as possible. Thank you.