Ratings based on 1,986 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Early morning flight

Posted May 20, 2017
Our room was very big and spacious, very clean. We ended up with a suite so had two tv's. The only issue in the room was that the tv in the bedroom didn't work at all, which was okay, we could watch the other one.
Comment from Hotel Management
May 24, 2017 by Diana, Hotel Management
I'm so sorry to hear that you encountered some issues with the TV. We hope that you reported this issue to the guest service agents so that we could assist you immediately. TVs that don't work can be a small inconvenience, but it is an inconvenience nonetheless, and we want to ensure that all of our guests experience a wonderful stay. Please let us know of your other concerns or suggestions! We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon, OR

Unimpressive but cheap

Posted May 10, 2017
Pros: Cheap, close to the airport and free airport shuttle.
Cons: The staff could use an update on customer service and positive attitude. Carpets need replacing.
Location: Ruby Tuesday a block away where you can get a passable salad.
It was fine but unimpressive. Close to the airport with van transport and cheap. The staff is not very friendly or helpful but not big problems.
Comment from Hotel Management
May 13, 2017 by Diana, Hotel Management
Oh this is very disappointing to hear, especially about the team. We work diligently to ensure that every guest has the best possible experience, and we apologize for missing this opportunity with you. Please let us know what we could do to salvage this experience for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Overnight stay before early morning flight to DIA

Posted May 4, 2017
Pros: Location to airport Nice hotel Clean rooms Great staff Free and timely shuttle Great complimentary breakfast
Cons: Nothing to my knowledge
Location: Close location to DIA
Great experience. Had overnight stay before catching an early flight to DIA. The hotel was great, the staff very helpful and the free shuttle service was an added plus. The driver was on time and very helpful. Good experience.
Comment from Hotel Management
May 4, 2017 by Diana, Hotel Management
We are very happy to hear that you had a wonderful stay with us! Please let us know what we can do to make your future stay with us even better.
2 out of 5
by A verified traveler

Angela Close to DIA

Posted May 2, 2017
Pros: It was close to DIA
When I booked this hotel I booked for two queen beds and we only had one queen bed and a pull out sofa bed. When we checked in we went to our room and the keys didn't work. When we checked out the next morning the front desk lady explained to us that we had been given the wrong room. When we took the shuttle to the airport it only stopped at one area of the airport and nobody on our shuttle were flying out on the side of the airport.
Comment from Hotel Management
May 4, 2017 by Diana, Hotel Management
This is very disappointing to hear. We apologize for the inconvenience you encountered during your stay, but thank you for bringing this to our attention. We will address the issue immediately. Please let us know if there is anything else you would like us to know.
2 out of 5
Recommended
for Everyone
by A verified traveler from CO

Nice hotel but get there early for breakfast

Posted Apr 30, 2017
Pros: bed was comfortable, room was clean and staff was pleasant
Cons: serve breakfast until 11:00 am and don't run out of items by 9:30 am. There is not enough parking either. I had to park in the street.
Had a pleasant stay at this hotel. Room was comfortable and clean. The bed was very comfortable as were the pillows. The only complaint that I had was they ran out of items for breakfast by 9:30 am. I asked if they had more eggs or waffle batter, but they did not. By 10:30 am, they cleaned the breakfast bar, and you couldn't get anything else. I overheard the manager tell the staff that when they run out of breakfast items (such as eggs and waffle batter), they need to make more of it. In my case, they didn't do that, and it was disappointing.
Comment from Hotel Management
May 2, 2017 by Diana, Hotel Management
We sincerely apologize for the frustration you encountered with our breakfast. On the weekdays, breakfast is from 5AM-9AM and on the weekends, it is from 6AM-10AM. Regardless, our guests should have been accommodated. This issue has already been discussed with the team members involved, and we will be sure to display better communication in the future. We are very happy to hear that all else was up to your expectations, though. Please come back and join us in the future! We'll have breakfast waiting for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from H, West Virginia

Great location to Denver airport

Posted Apr 28, 2017
We had a great stay and enjoyed our night there. Only thing was that the hot tub wasn't hot and the internet was a bit wonky at times. I had a hard time checking into my flight for the next day. But the room was great and bed really comfy.
Comment from Hotel Management
May 1, 2017 by Diana, Hotel Management
We apologize for the inconvenience you encountered with the hot tub; we will certainly have our chief engineer take a look at it to ensure that these issues do not arise again in the future. We are glad that you had a comfortable stay, though. Please come back and see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Very nice and close to DIA

Posted Mar 25, 2017
Very friendly staff and shuttle driver. The room was very clean and comfortable.
Comment from Hotel Management
Mar 27, 2017 by Diana, Hotel Management
Thank you so much for the truly wonderful compliment! We are thrilled to hear that you enjoyed your stay, and we cannot wait to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Mar 21, 2017
Pros: Friendly staff and clean rooms
Cons: no
Location: Close to many restaurants and airport
Pleasant experience and convenient location. Everyone was very friendly and helpful. The pool and hot ton area was nice.
Comment from Hotel Management
Mar 21, 2017 by Diana, Hotel Management
Thank you for the lovely compliment! We work diligently on behalf of our guests, and we love to hear that everything was smooth from start to finish. Please come back and stay with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Decent Stay

Posted Mar 19, 2017
Large suite. Carpet needed stretching-tripping hazard. Pleasant, helpful staff. Hot tub was cold, dirty, and overflowing. Gross. Pool was fine.
Comment from Hotel Management
Mar 23, 2017 by Diana, Hotel Management
We apologize for any inconvenience or frustration that you may have encountered during your stay. Thank you very much for informing us of the carpet issue; we will definitely address the problem. As for the spa, we apologize that you were unable to utilize it during your stay, but rest assured, it is up and running beautifully. Please don't forget to report all issues to our guest service agents so that they can fix the issues immediately.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in quiet area

Posted Mar 17, 2017
Nice hotel with indoor pool and hot tub. Pet friendly. $50 per dog for the entire stay. Hot breakfast was good, but got old after a few days with little variety. Bed was comfortable at first, but by the 3rd night my back was killing me. I would stay here again, but probably not more than 2-3 nights. Good value for the money.
Comment from Hotel Management
Mar 20, 2017 by Diana, Hotel Management
Thank you for the wonderful compliment; it truly means a great deal to us. We do apologize if our breakfast was not up to standard. Please let us know specifically what it is you'd like to see next time, and we'll be more than willing to look at adding newer options. If you have any other suggestions, please let us know!