Ratings based on 1,663 Verified Reviews

3.7 out of 5
73% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your kind ratings about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Quality Inn & Suites Denver Stapleton will be your first choice every time you visit this area. Thank you, Quality Inn & Suites Team, 3737 Quebec Street, Denver, CO 80207
3 out of 5
by A verified traveler

Ok but not great

Posted Nov 15, 2016 on Hotels
Hotel is just ok, older with newer paint. Breakfast is not good, you can eat it but you won't like it. the employees are nice.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for your stay at our hotel. I'm glad your overall experience was a good one and you were pleased with our staff. However, we apologize we failed to meet all of your expectations. Your feedback is valuable to us as we continually strive to improve our facilities. We appreciate your comments and your business and hope you will visit us again the next time you are in this area. Thank you, Quality Inn & Suites Team, 3737 Quebec Street, Denver, CO 80207
4 out of 5
by A verified traveler

Quality Suites

Posted Nov 14, 2016 on Hotels
Th hotel is approximately 15mins from Denver by car or train. There is a train station around a mile away. The hotel was clean and comfortable. The breakfast was good and there is an outdoor pool for summer use. Free parking. We found it noisy at nighttime as it's close to the train line and the train insist on sounding their horns. Good location for the Rockys, 2 hours away by car.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for being our guest at the Quality Inn & Suites Denver Stapleton. We are glad you liked the breakfast we served and appreciate you pointing out our on-site facilities and amenities in your review. However, we apologize for the inconvenience caused due the train noise during your stay, but we are glad it did not overshadow your overall great stay. Thank you for sharing your review, we hope you will choose us again the next time your travels bring you to Denver. Thank you, Quality Inn & Suites Team, 3737 Quebec Street, Denver, CO 80207
2 out of 5
by A verified traveler

Posted Nov 13, 2016 on Hotels
Very poorly maintained... room needs repainting. Also, the toilet plugged up and it took about 4 hours for the hotel to fix the simple problem.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Thank you so much for your feedback on your recent stay with us. Our team strives to ensure an exceptional experience for each guest, and we are sorry to hear we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage. Thank you, Quality Inn & Suites Team
4 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Thank you for being our guest at the Quality Inn & Suites Denver Stapleton. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind ratings. Please come back and see us again soon. Thank you, Quality Inn & Suites Team, 3737 Quebec Street, Denver, CO 80207
2 out of 5
by A verified traveler

Hotel ok... sketchy area

Posted Nov 6, 2016 on Hotels
Hotel was ok but it is located in a sketchy feeling area...located right on Quebec a really busy road.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Thank you for being our guest and for taking time to share your thoughts. We are glad you enjoyed our hotel but we apologize you did not enjoy the location. Guest feedback is very important to us and your comments will be passed on to ensure we are providing the best services for our guests. We hope to have another opportunity to welcome you back should your travels bring you this way. Thank you, Quality Inn & Suites Team, 3737 Quebec Street, Denver, CO 80207
1 out of 5
by A verified traveler

Terrible "service"

Posted Nov 2, 2016
Pros: Quality Inn is usually a decent hotel, and this one was near the airport. I guess it depends on the management, this one does not prioritize customers.
Cons: I accidentally booked the wrong date and even though I realized my mistake a week before my stay, the manager would not allow me to change the date. I ended up eating the full cost of the room even though I wasn't able to keep my reservation. Legally, they had the right to do this, but ethically? What a horrible way to do business.
Comment from Hotel Management
Nov 5, 2016 by GM, Hotel Management
I apologize for the predicament with your reservation and realize you must be frustrated. I am sorry for any inconvenience this may have caused you. I will research your complaint, and we will work to make sure we have followed the proper procedures regarding this issue. Thank you for letting us know, and we hope you will consider giving us a second chance the next time you are in our area. Thank you, Quality Inn & Suites Team
1 out of 5
by A verified traveler

Posted Oct 27, 2016 on Hotels
This hotel was very dirty and outdated. Will never come back here again
Comment from Hotel Management
Oct 29, 2016 by General Manager, Hotel Management
Please accept our apologies for our hotel not living up to expectations. We do not take cleanliness issues lightly, especially with the cleanliness of the hotel - it has to be priority #1. This matter will be addressed with the team, and we hope you will consider giving us another opportunity to serve you in the future. Safe travels. Thank you, Quality Inn & Suites Team, 3737 Quebec Street, Denver, CO 80207
3 out of 5
by A verified traveler from US

Ok hotel

Posted Oct 26, 2016
Pros: Older hotel but rooms were clean. As was the lobby
Cons: Bed was too hard. Husband couldn't check in because room wasnot in his name. I had to be there to check in.
Comment from Hotel Management
Oct 28, 2016 by Quality Inn & Suites Team, Hotel Management
Thank you for your stay and for sharing your comments with us. We are sorry for the issue you had at check-in and the inconvenience it caused. On a positive note, we are happy that you liked our well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Thank you, Quality Inn & Suites Team, 3737 Quebec Street, Denver, CO 80207
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, we look forward to welcoming you back soon to the Quality Inn & Suites Denver Stapleton. Thank you, Quality Inn & Suites Team, 3737 Quebec Street, Denver, CO 80207