Ratings based on 1,689 Verified Reviews

3.7 out of 5
72% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
The staff was very friendly. Decent room and comfortable beds. Breakfast was okay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Welcoming Hotel

Posted May 17, 2017
Pros: The welcoming feeling we had while staying there. It was relatively close to the airport and rental car return - about 15-20 minutes.
Cons: The TV guide in their book didn't match the channels on the TV.
Location: There was a Burger King and a Chick Fil-A next to the hotel.
When we arrived they gave us a welcome bag with some goodies in it. There was a man who was baking peanut butter, chocolate chip and sugar cookies for the guests where they were left in the lobby to take. There was a gym but we did not have time to use it. The room was spacious and clean, with a fridge and microwave. The TV was adequate. They had signs in the room inviting you to feel free to ask for any toiletries that you forgot to bring. I'm pretty sure there was a guest laundry room there too. They also had a snack room with snacks for sale. We were very comfortable there.
Comment from Hotel Management
May 22, 2017 by Marilyn, Hotel Management
Thank you very much for your kind comments, we were so pleased to see that you felt welcomed and appreciated, and that you enjoyed the hotel location as well as the amenities that we provide. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Posted May 15, 2017
Good location, good price for the part of town. Staff is friendly and it shows that they try to make it work despite the fact that the building/rooms could use some updates.
Comment from Hotel Management
May 15, 2017 by Marilyn, Hotel Management
Thank you for your comments, it was rewarding to see how much you appreciated the service provided by the team. We hope to see you again soon.
2 out of 5
by A verified traveler from Chicago

Beats sleeping in your car

Posted May 11, 2017
Pros: Hotel staff rocked!
Cons: Facilty needs modern upgrades to old tired building
Location: Shopping across the street.
Very old and tired hotel needing many updates throughout the facility. Staff at hotel makeup for the lacking amenities with their very friendly and professional demeanor.
Comment from Hotel Management
May 15, 2017 by Marilyn, Hotel Management
Thank you for your comments and honest feedback, we are making many improvements to the property to ensure our guests have the most enjoyable experience. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

friendly staff

Posted May 9, 2017
Pros: convenience for my purpose of the trip
Cons: entry and exit from street to hotel
Location: near to food service and shopping
very helpful for a new visitor to Denver as I was there to pick up my grandson from college and visit some friends so this was a central location. staff was helpful giving directions.
Comment from Hotel Management
May 12, 2017 by Marilyn, Hotel Management
Thank you very much for your comments, we were pleased to see that you found the staff to be friendly and informative. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

great breakfast

Posted May 8, 2017
Pros: breakfast, nice room, close to restaurants
Location: Bass Pro Shops is 1 mile away
stayed there several times. Convenient. Nice place
2 out of 5
by A verified traveler from Montreal

Terrible Hotel staff

Posted Apr 18, 2017
Pros: Nothing
Cons: Everything
When we arrived the front desk clerk was not the warmest person. The rooms a very old and have not been renovated entirely. However the bathrooms seems to be updated. The house cleaning service was not the most reliable. Early morning we had left a sign on the door not to disturb, as the cleaning crew was always very early in the hallways looking for something to do. After we left for the day, around 9 am, we removed the sign, but they never came back to clean the room. Cleaning crew only spoke another language than English, so it was very hard to communicate. Our boys were using the room safe to store their personal belonging, when we check out, they forgot a headphone sets. The same day,later at night we call the hotel to check the safe in the room. They said there was nothing left, but would check in the morning with the house cleaning crew. The next morning I call the front desk to follow-up. They were very rude and came back to us to say that the cleaning crew never found anything, We express that the only people that went to that room after us were the cleaning crew, so someone should have found it. the person never offered to look into this closer. This is the first time ever that when we forget something and the cleaning crew does not find it.
Comment from Hotel Management
Apr 21, 2017 by Marilyn, Hotel Management
We sincerely apologize for the issues that you experienced during your recent stay. The hotel is under new management and we are making every effort to make the needed changes to provide a more pleasurable experience for all of our guests. The General Manager has looked for the missing item, but has not located it. We will certainly contact you should we find it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2017
Nice hotel, friendly staff. TV reception was not great.
Comment from Hotel Management
Apr 18, 2017 by Marilyn, Hotel Management
Thank you for your comments and honest feedback, we hope to see you again very soon.
2 out of 5
by A verified traveler from US

IM NOT SURE

Posted Mar 9, 2017
Im handicap and there were no parking. Two spots thats rediculious. My safe didnt work so i had to take all my valubles with me everytime i left. Then the phone didnt work..... GET IT TOGETHER..... LAQUINTA
Comment from Hotel Management
Mar 13, 2017 by Marilyn, Hotel Management
We believe this has been posted to the wrong location, as we are not the La Quinta.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Pepsi center.

Posted Feb 25, 2017
Very nice place, good shopping, theatre, and close attractions. Panhandlers close as is a major highway.
Comment from Hotel Management
Feb 26, 2017 by Manager, Hotel Management
Thanks for your kind review of the Quality Inn & Suites Denver Stapleton. It’s our pleasure knowing you had an amazing stay and loved our location being close to your places of interest. We appreciate your business, and we hope to see you again soon! Thank you, Quality Inn & Suites Team 3737 Quebec Street Denver, CO 80207