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Reviews of Quality Inn & Suites Golden - Denver West

2.5 out of 5
Quality Inn & Suites Golden - Denver West
11907 W 6th Avenue, Golden, CO

Reviews

6.4
Rating 10 - Excellent. 197 out of 1003 reviews" "
Rating 8 - Good. 264 out of 1003 reviews" "
Rating 6 - Okay. 198 out of 1003 reviews" "
Rating 4 - Poor. 165 out of 1003 reviews" "
Rating 2 - Terrible. 179 out of 1003 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet halls, great pool, great prices!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Amber,We are pleased to hear you enjoyed the tranquil atmosphere and our pool facilities during your stay with us. Our team works hard to provide a relaxing environment at competitive rates. Should you have any future concerns, feel free to reach out to our management directly for further assistance.

2/10 Terrible

Aimee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Delapitated and filthy.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Aimee,We regret to hear about your experience and appreciate your feedback. Please know that guest satisfaction is of utmost importance to us. We encourage you to reach out to our management team to discuss your concerns further.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great!! Nice area
Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Hello Carolyn,We are pleased to hear that you enjoyed your stay with us and liked the surrounding area. Your feedback is truly appreciated. Thank you for choosing our hotel for your accommodation needs.

8/10 Good

Lana

Liked: Staff & service, amenities
Trash in parking lot and bed linens we very worn
Stayed 2 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Lana,We appreciate your feedback regarding the parking lot and bed linens. Your comments will be brought to the attention of the relevant teams for further consideration. Thank you for sharing your experience with us.

8/10 Good

Marc

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Place was comfortable enough for a quick one night stop. Staff was friendly and hotel was clean enough. Breakfast was bare bones, we planned to use it but had to go elsewhere.
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Marc,We appreciate your feedback and are glad you found the staff friendly and the hotel clean. We apologize that the breakfast didn't fully meet your expectations. Your comments will be shared with the team for future improvements. Thank you for staying with us.

10/10 Excellent

Michael

Stayed 7 nights in Mar 2024

4/10 Poor

Stephanie, Okc

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures online were Not of the hotel! Showed multiple choice hot breakfast. Only waffles. Hot tub had no jets. It was like sitting in pool. Spilled substances all over wall. Didn’t treat entrance. When it snowed. Covered in ice. Not friendly.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Stephanie,We apologize that your expectations were not met. We appreciate your feedback and will use it to improve our services. We hope you will consider staying with us again in the future for a more enjoyable experience.

6/10 Okay

Stephanie, Okc

Stayed 1 night in Mar 2024
Response from Manager on Apr 18, 2024
Hello Stephanie, We apologize for any shortcomings during your stay. Please feel free to contact us directly to discuss your experience further. Your satisfaction is our priority.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quite property, and comfortable bed.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Jennifer,We are thrilled to hear that you enjoyed our ideal location and peaceful atmosphere, along with our cozy beds. Your feedback is greatly appreciated, and we hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Rodney

Traveled with family and small children, Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was a clean hotel room and that’s what really counts for me (5stars). During busy hours you can hear people, but at night time, quiet and peaceful. Everyone that worked there was friendly and helpful.Great place to stay. No complaints.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Rodney,We are delighted to hear you had a quiet and peaceful stay with us and that our staff provided friendly and helpful service. Your positive feedback is greatly appreciated, and we hope to welcome you back soon.

8/10 Good

Roger, Valley City

Liked: Cleanliness, staff & service, property conditions & facilities
Very flexible - booked at the last minute in a blizzard, and the employees were very helpful.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Roger,We are pleased to hear that our team was able to assist you during your stay, even in challenging weather conditions. We appreciate your kind words and hope you had a comfortable experience overall. Should you have any future accommodation needs, please do not hesitate to reach out.

2/10 Terrible

Max

Disliked: Cleanliness, staff & service, property conditions & facilities
Full of homeless and completely disgusting.
Stayed 1 night in Feb 2024
Response from Manager on Mar 18, 2024
Hello Max, We regret to hear about your experience. Your feedback is important to us, and we encourage guests to reach out to management with any concerns. Thank you for sharing your thoughts with us.

2/10 Terrible

Josette

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service when we checked in and room deposit to high abd our room smelt like cigar or something else
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Josette, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable for us to review our check-in procedures and room conditions. If you have any further concerns, please reach out to our management team directly. Your satisfaction is important to us, and we appreciate you bringing these issues to our attention.

4/10 Poor

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Positive: wonderful middle-easternwest-asian hospitality. Everyone I encountered represented the Quality Inn brand well. The shower water was hot and the sheets seemed clean. Negatives: the immediate surroundings are sketchy. There's an encampment in the adjoining parking lot. The general property condition is poor. It's not Arabian Gulf state guest worker bad but if you're looking for ambiance, this ain't it. Also, the bathroom vanity had some sort of spooge on it and there was black mold around the tub.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Michael,We appreciate your kind words about our hospitality and cleanliness. We apologize for any concerns about the surroundings and property condition you experienced. Your feedback is valuable for us to improve our services further. Our team will address the areas mentioned to ensure a more pleasant stay for our future guests.

2/10 Terrible

David

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The alarm went off in the middle of the night one time each day other than that it was good
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello David,We're glad to hear you had an overall positive experience during your stay. For any future visits, feel free to reach out to our team before your arrival to discuss room preferences for a seamless stay. Thank you for sharing your feedback with us.

2/10 Terrible

Haley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A main reason I picked this hotel was location and the fact it had a pool for my son. The pool was closed for maintenance. On top of that the room was gross, the walls were disgusting, the ceiling had a mystery red stain (looked like blood), I could go on but you get the idea. The cleaners even have the audacity to have an envelope for tips… Eating area is so small and inconvenient for multiple families to grab food and enjoy. There’s so many more hotels in the area, stay at one of those.
Stayed 1 night in Feb 2024
Response from Manager on Mar 12, 2024
Hello Haley, We regret to hear about the challenges you faced during your recent stay. Our team strives to provide a pleasant experience for all our guests. Your feedback is important to us and has been shared with the relevant departments for review and improvement. We appreciate your understanding and hope you will consider reaching out to our management with further details for a more personalized resolution.

6/10 Okay

Ami

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
It appears they updated mattress and furniture however the old mattresses and furniture were all behind the hotel. Kind of a eye sore. Beds were comfortable and room was clean. There were small holes in the walls that needed fixed and it needed a paint job. It looks as if they are remodeling though. Over all though it served our needs for the night. They do offer breakfast in the morning which is nice. The staff was nice.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Ami, Thank you for sharing your recent experience with us. We appreciate your feedback on the improvements and the comfort of your stay. Our team is dedicated to providing a pleasant stay for all our guests, and we are glad to hear you enjoyed our amenities. Your comments on areas that need attention have been noted for future enhancements. We hope to welcome you again on your next visit.

6/10 Okay

Chelsea

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the cleanest. Not many options for breakfast. Smoke alarm without the face or batteries.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Chelsea, We appreciate your feedback and regret to hear about your experiences. We strive to maintain high cleanliness standards and continuously improve our offerings. Your concerns will be shared with the relevant teams for further review and enhancement.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
.Great price for the quality of the hotel. excelent .breakfast..
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Henry,We appreciate your positive feedback on the hotel's quality and breakfast offerings. We strive to offer great value to all our guests. If you have any further comments or suggestions, please do not hesitate to reach out.

6/10 Okay

JULIE

Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello JULIE,Thank you for choosing to stay with us. We value your experience and would appreciate any feedback you may have to help us improve. Please reach out to our hotel directly so we can address any concerns or issues you may have encountered during your visit. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service
Disliked: Amenities
Front deskwoman always really pleasant
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello John,Thank you for your feedback regarding our front desk staff. We pride ourselves on providing excellent customer service, and we are delighted to hear that the front deskwoman was always pleasant during your stay. We appreciate your positive comments and look forward to welcoming you back in the future.

2/10 Terrible

Antionette

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude deposit out rage to much miss print of deposit
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Antionette, We apologize for any inconvenience caused by the deposit. We strive to provide clear information about our policies and will address any discrepancies. Should you have any further concerns, please contact our management.

10/10 Excellent

Lee Erin

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Lee Erin,We are thrilled to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another exceptional experience.

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Becky,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a good experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

2/10 Terrible

Kathlene

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The site says 150 .00 incidental deposit when you go to check in they tell you its 200.00 cash only incidnetal deposit. The hotel beds and sheets smell horrible. The heater did not even heat the room so we were cold all night. They started cleaning the room before we had our stuff out of the room we were not even checked out yet. The breakfast is mainly cereal with milk that tasted bad. Inwould not reccomend this place to anyone.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Kathlene,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. Regarding the incidental deposit, we regret any miscommunication that may have occurred. As for the cleanliness and smell of the beds and sheets, we take your feedback seriously and will address this with our housekeeping team. We apologize for any interruptions during the check-out process and any discomfort caused by the heater. Regarding breakfast, we appreciate your feedback on the variety and taste. We value your comments and will use them to improve our services.

4/10 Poor

Laurie

Disliked: Cleanliness, property conditions & facilities
A big bug just crawled onto my blankets as I was sitting in bed this morning.
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Laurie, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We highly value the comfort and cleanliness of our rooms, and we will address this issue with our pest control team immediately. Please rest assured that we take this feedback seriously and will continue to ensure the best possible experience for our guests.

4/10 Poor

Zachary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Zachary, We appreciate your stay with us and apologize for any shortcomings during your visit. We value the feedback of our guests and encourage you to reach out to our hotel directly to discuss any concerns you may have had. We look forward to the opportunity to address your feedback and provide a better experience in the future.

4/10 Poor

Rob

Disliked: Cleanliness, property conditions & facilities
Price matches the stay.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Rob, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found the price of your stay to be satisfactory. We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.

4/10 Poor

Rishitha

Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello Rishitha,We're sorry to hear that your experience at our hotel was not up to your expectations. We would greatly appreciate it if you could reach out to us directly with any specific feedback so that we can address and improve upon the issues you encountered. We hope to have the opportunity to welcome you back in the future and provide you with a better stay.

10/10 Excellent

Dessa

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Dessa,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had such a great experience with us. We strive to provide exceptional service and ensure our guests have a memorable stay. We hope to welcome you back soon for another fantastic visit.

10/10 Excellent

James

Traveled with group
Had a very peaceful stay! Friendly staff! Will stay there again
Stayed 3 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello James,Thank you for your feedback! We're glad to hear that you had a peaceful stay and enjoyed the friendly staff. We look forward to welcoming you back in the future!

2/10 Terrible

patrick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Being renovated
Very cheap price at last moment bed was sagging in the middle so uncomfortable the hotel is under renovation so lots going on so so cleanliness in the hotel very few items to choose from for breakfast But it was cheap so I guess its what you pay for
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello patrick, Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the renovation works and any cleanliness issues you encountered. We strive to provide a comfortable experience for our guests and appreciate your understanding of our lower rates. We value your input and hope you will consider giving us another chance to exceed your expectations in the future.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Mary,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we're glad you had a satisfying experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for an even better experience.

2/10 Terrible

Jairo

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They lied about been pet friendly won't recommend this location very unsafe they don't even have security watch out for your personal belongings this location is very unsafe and dirty.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Jairo, We're sorry to hear about your experience. Our hotel does prioritize the safety and security of our guests, and we have measures in place to ensure a safe environment. We regret any inconvenience you may have experienced and invite you to contact our management team directly to further discuss your concerns. Thank you for bringing this to our attention.

4/10 Poor

Jessica

Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Jessica, We apologize if your recent stay did not meet your expectations. We kindly request you to reach out to us directly so we can address your concerns and improve our services in the future.

10/10 Excellent

Villana

Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Villana,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back again soon.

8/10 Good

Tina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Tina,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad that you had a satisfactory experience. If you have any further suggestions or comments, please feel free to reach out to us directly. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Will return
Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello Chris,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

4/10 Poor

Rongmei

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Long waiting time for staff to show up at the front desk and to check us in. 2. Lying about the elevator. saying the elevator was out of order, and we had to bring up our luggage using the stairs. We happened to see a person using the elevator and realized we were cheated and fooled. 3. The building has very strong scents. This smell made me very sick. 4. Window curtains have brown and large stains. Face towels have been worn very thin and pulled threads on the towels. 5. Another guest complained bed bugs 6. Breakfast is very limited.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Rongmei,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team strives to provide efficient service, and we regret any delay you encountered upon check-in. Regarding the elevator, we apologize for any miscommunication and will address this internally. We appreciate your concerns regarding scents in the building and will look into this matter further. It is disappointing to hear about the condition of the window curtains and towels, and we will ensure that this is rectified. We take all guest concerns seriously, and we have processes in place to address any issues regarding pests. We apologize for any disappointment with our breakfast selection and will consider your feedback for improvements. Thank you for your valuable input, and we hope to have the opportunity to welcome you back in the future for an improved experience.

6/10 Okay

Kefeng

Liked: Cleanliness
Disliked: Staff & service
Unique to the hotel is the swimming pool and hot tub. However, the service from the women at the front desk was very poor on the first day I checked in, but the next day another lady at the front desk was very nice and helped me booked a room for the next two days. On the third day, it was the bad front desk again. I told her my room need to clean and I told the waiter as well. But it wasn't cleaned when I came back. The waiter said the front desk didn't tell her. I had to ask again and had to wait a long time for it to be cleaned.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Kefeng, Thank you for sharing your experience at our hotel. We apologize for any discrepancies in the service you received from the front desk staff. We appreciate your feedback and will use it to improve our operations. Please feel free to contact our management team regarding any further concerns or issues you may have encountered during your stay. We hope to welcome you back in the future for a more seamless experience.

2/10 Terrible

Kyle

Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Kyle,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Sayd

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible area, rude customer service, doors to the room didn't work. holes in the wall over all a disgusting place
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Sayd,We apologize for the inconvenience you experienced during your stay. We strive to provide excellent customer service and maintain our property to the highest standards. We apologize if we fell short of your expectations. We appreciate your feedback and will address these concerns with our team to ensure a more enjoyable experience for future guests.

4/10 Poor

Steven

Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Steven,Thank you for taking the time to share your feedback. We apologize if your experience fell short of your expectations. We strive to provide a top-notch stay for all guests and appreciate your insights. We value your feedback and will share it with our team for improvement. If you have any further concerns, please reach out to our management directly.

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Kimberly,Thank you for sharing your exceptional feedback! We are thrilled to hear that your stay exceeded expectations. We pride ourselves in providing top-notch service and it is rewarding to know that we delivered. Your satisfaction is our priority and we appreciate your kind words. Please do not hesitate to reach out to us if there is anything else we can assist you with.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, room comfort
Very clean and comfortable. Area is a little sketchy.
Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Ann,We appreciate your feedback regarding the cleanliness and comfort of your stay. While we understand your concern about the area, we strive to ensure the safety and security of our guests within our premises. If there's anything we can assist you with moving forward, please feel free to reach out to our management team directly. Thank you for choosing our hotel.

2/10 Terrible

Julie

Stayed 2 nights in Oct 2023
Response from Manager on Nov 3, 2023
Hello Julie, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We value your input and will address the issues mentioned to ensure a more pleasant experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back again.

8/10 Good

Alison

Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Alison,Thank you for your rating. We appreciate your feedback and are glad to know you had a positive experience with us. We look forward to welcoming you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location and price were what I needed
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Robert,Thank you for the wonderful review. We are pleased everything went great for you during your visit, finding our hotel of great value for money and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

6/10 Okay

T

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Front desk rude
Front fesk person at check in was rude. She made us sit in the lobby for 30 minutes before she decided, she would check us in. Then only checked in one of my rooms instead of both of my rooms.The room was okay but not clean. The floor was dirty, hadn't been mopped, so there was mud and dirty all over the floor as you walk in and throughout the room. Bathroom had black mold on the ceil and unclean. Black smudges on the counter, black smudges on the wall and nail clippings on the floor. I did not complain to the front desk because it was very clear at chicken. She really did not give a c*** about us, How we felt about our stay or really didn't even care that we were there. You could tell that our presence was a serious inconvenience for her. The next day I called the front desk to get a couple more towels. The same front desk person was working and she told me I had to come to the front desk to get them, that was not a problem. I walked down there and then when I got there She said oh no, you have to go to housekeeping around the corner. I had already walked past housekeeping now I have to go back and talk to them. Why couldn't she have just told me that over the phone? The breakfast nook had minimal food and was dirty, food, and some sort of beverage spilled all over the floor halfway cleaned up. Not the best property we have stayed at. Not sure I will return to this property.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello T, I apologize for the inconvenience you experienced during your stay. We strive to provide excellent customer service and cleanliness. Your feedback is important to us and I will address your concerns with our front desk and housekeeping teams. We hope you give us another chance to serve you in the future.

2/10 Terrible

marsha

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello marsha, Thank you for your feedback. We apologize for any inconvenience caused during your stay. We value your comments and will address them with our team to ensure a better experience in the future.