Lobby
Check availability

Reviews of Quality Inn Denver Downtown

2.5 out of 5
Quality Inn Denver Downtown
2601 Zuni St, Denver, CO

Reviews

5.8
Rating 10 - Excellent. 135 out of 1001 reviews" "
Rating 8 - Good. 222 out of 1001 reviews" "
Rating 6 - Okay. 208 out of 1001 reviews" "
Rating 4 - Poor. 189 out of 1001 reviews" "
Rating 2 - Terrible. 247 out of 1001 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Krista

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I didn’t actually stay there due to construction. There were tents next to the hotel and it is in a pretty sketchy area. Lots of Venezuelan refugees.
Stayed 1 night in Dec 2023

2/10 Terrible

zixian

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

April

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was actually closed because it is now a base camp for venezuela refugees
Stayed 2 nights in Dec 2023

2/10 Terrible

Charles

Stayed 3 nights in Dec 2023

6/10 Okay

Robin

Liked: Staff & service, property conditions & facilities
Booked online. When we arrived we were sent to another location. Thought that was odd!
Stayed 1 night in Dec 2023

6/10 Okay

Lillian

Traveled with group
Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Erin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They moved us to a different hotel several miles away that had no different or better amenities, covered in black mold and over incredibly inconvenient. The lady that called to inform us was rude and kept saying this was an upgrade.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel
The whole place looks like a homeless shelter I would recommend staying away from this hotel and area of town.
Stayed 1 night in Dec 2023

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was was very friendly and helpful
Stayed 1 night in Dec 2023

2/10 Terrible

Chuck

Disliked: Cleanliness, amenities, property conditions & facilities
This place is the biggest dump in America. Avoid at all cost.
Stayed 1 night in Nov 2023

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Migrant housing-not a hotel
It is a migrant long term stay living place. Guessing, a couple hundred migrants hanging around making tons of noise. The room was last used for family. King bed pushed against the wall allowing for a second double bed to fit. No frame on double bed. Locks to outside door was kicked thru. No coffee pot and phone was discounted. Talked to manager and she rudely blew me off.
Breakfast after the food line
Groups just hanging around.
Homeless with no room
Security measures
Stayed 2 nights in Nov 2023

2/10 Terrible

Armando

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 3 nights and they never came to clean the room, the people at the counter were very rude, I never thought I would have a bad experience in a hotel in the USA. The elevator stank, everything was super bad.
Stayed 3 nights in Oct 2023
Response from Management on Nov 7, 2023
Thank you for your feedback we will work on these things as a team.

6/10 Okay

Isabel

Stayed 1 night in Oct 2023

2/10 Terrible

Chavon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs,!
Bed bugs in the bed and no one at the hotel would help us or let us talk to a manager. I had photos and everything and they said they could not verify
Stayed 2 nights in Oct 2023
Response from Management on Nov 7, 2023
Good Aaernoon,These are INK MARKINGS.?This Pest concern was not confirmed. These photos give me no bugs in photos.thank you for your responce

4/10 Poor

Sean, Kamloops

Stayed 3 nights in Oct 2023

6/10 Okay

Heather

Traveled with family
Disliked: Cleanliness, property conditions & facilities
No bueno
This place is ghetto af. The air conditioning didn’t work, we could t get the bathroom light to shut off so had to leave it on the whole time and just shut the door at night. My feet and arms got bit by some type of bugs in the room. I guess room cleaning is a thing of the past. This was a place I def wore water shoes when showering and never walked bare foot. It was ok for a place to sleep but probably wouldn’t come back.
Stayed 3 nights in Oct 2023
Response from Management on Nov 7, 2023
Thank you for your feedback we will work on these things as a team.

2/10 Terrible

Jordan R

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Nov 7, 2023
Thank you for your feedback we will work on these things as a team.

2/10 Terrible

Nathan

Stayed 1 night in Oct 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
NEVER AGAIN!!!!
Do Not Stay Here!!!!!! You will regret it. Yes it is walking distance to Downtown. Your better of staying at a motel six and taking an uber. This place does not need a remodel, it needs a wrecking ball. Your better off sleeping on the street on colfax
Stayed 1 night in Oct 2023
Response from Management on Nov 7, 2023
Thank you for your feedback we will work on these things as a team.

2/10 Terrible

Suzanne

Disliked: Cleanliness, property conditions & facilities
This is the second time we have booked this property and they always have issues moving us to sister properties the day of our arrival. The location is the only positive about this property and it’s very frustrating being moved to another property with little to short notice.
Stayed 1 night in Oct 2023
Response from Management on Nov 7, 2023
Thank you for your feedback we will work on these things as a team.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience. We got booted from our reservation because if migrants. Which we picked this hotel due to how close it was to the venue we were going to. Got sent to the Super 8 in Wheatridge which was over 7 miles away from original hotel. Super 8 was dirty and walls were thin. Super 8 was $65 cheaper than what we originally booked. Quality Inn will not refund us the difference. Will never book with them again.
Stayed 2 nights in Sep 2023
Response from Management on Oct 6, 2023
Sir Our Hotel was having plumbing work done. You did agree to go to our sister property have a good day.

2/10 Terrible

Clifford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe, Squalid Inn not Quality in Denver
I did not stay in this hotel more than ten minutes after check-in. The door to the room was wide open when I first walked up to it. The screen on the window was ripped and flailing in the wind. It was adjacent to the hotels roof. There was no lock on the window casing making it impossible to close properly. I felt the room was unsafe and not a room where you could bring any personal possessions. The lobby was full of people laying on the floor sleeping and many unsupervised children. I did not attempt to get a refund from the front desk clerk. However I would like a refund from Hotels com.
Stayed 1 night in Sep 2023
Response from Management. on Sep 29, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are sadden to hear this. We take personal safety very seriously. Thank you for bringing this to our attention. If you have any further comments or suggestions for us, please do not hesitate to share them. We value your input as it helps us continually improve our services. We hope that despite this unfortunate incident, you might consider giving us another opportunity to provide you with a more enjoyable stay in the future. Thank you for choosing our hotel, and we look forward to serving you better next time.Warm regards,

4/10 Poor

Lori

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management. on Sep 29, 2023
Thank you! Come back soon!

2/10 Terrible

Naomi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
FRAUD!!! The hotel contacted me directly and ask me to pay for my room because they were going to be full. When I arrived the next day the night manager Pablo had canceled my reservation and kept my money! He charged the entire weekend to my card but canceled my reservation! When I spoke to the other manager angelique, she says they are a team and they have to back each other up even if it's fraud. THEY ARE REFUSING TO REFUND MY MONEY.
Stayed 3 nights in Sep 2023
Response from Management on Sep 19, 2023
Good morning, We spoke with you and you keept asking for later time due to flight delay then we did and you never came to check in that night we waited and held your room until 3 am I do apologize for any inconvience this any have casused you, The next morning around 8 am you asked if you could have a refund then asked if you can still have your room We can not adjust 3rd party reservations. Have a great day.

2/10 Terrible

CHRISTOPHER

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left Immediately
There were crowds of people drinking in the parking lot, kids running around. A group would not move so that we cpuld get into our room. When we did get in the room, it was verybdirty including the linens, bathroom, and floors. We left immediately. Demanded a refund, but we had to go through the 3rd party site we used to book, and they denied our refund.
Stayed 1 night in Sep 2023
Response from Management. on Sep 15, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is appalling - I can only conclude it is ready to be torn down as it has not seen any decoration or modifications in years…. Avoid! Book the Hampton inn over the road.
Stayed 3 nights in Sep 2023
Response from Management. on Sep 15, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Terrible

Lacey

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
The quality inn was connected to the rodeway motel. We couldnt stay at this establishment becaise it felt unsafe and unclean. The Quality inn did make it right and put us up in one of their other establishments the Comfort Inn. It was not where we originally wantdd to be, but it was safer and cleaner.
Stayed 2 nights in Sep 2023
Response from Management. on Sep 15, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management. on Sep 15, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Terrible

Alberto

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very dated and dirty. Some of the things in the room don’t work. Very inconvenient.
Stayed 1 night in Sep 2023
Response from Management. on Sep 15, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This us a non smoking facility, but my room smelled like cigarettes. I did not feel safe, was worried about my vehicle and checked out 2 hrs after checking in and secured another hotel. I understand there are many migrants, but this was more of an extended stay place than a hotel.
Stayed 1 night in Sep 2023
Response from Management on Sep 7, 2023
Thank you for your responce we as a team would like for you to be comfortable with us. Thank you for your feedback

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities
So dirty we didn’t even stay!!
Stayed 2 nights in Sep 2023
Response from Management on Sep 7, 2023
We are so sorry you felt this way we do our best to keep hotel clean thank you for your time

2/10 Terrible

Denise

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We did not stay here. It was terrible, dirty, scary, tons of homeless nearby. It was horrible. Please don't let anyone ever stay here.
Stayed 1 night in Aug 2023
Response from Management on Sep 7, 2023
We are sorry you felt that way thank you for your time

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
To old, broken ans no clean
Stayed 1 night in Aug 2023
Response from Management. on Sep 15, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

10/10 Excellent

Peepin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Noisey
Stayed 1 night in Aug 2023
Response from alaya front desk on Aug 26, 2023
Hello, Thank you for your response, we truly appreciate your feedback as we are striving for greatness here at the Quality Inn. We will be passing on your feedback to our staff. as well, we do apologize for any inconvenience the noise may have made during your stay, but we look forward to providing you with another 5 star stay in the future.

2/10 Terrible

Ravi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They misplaced my DL. Then tell me, itll be shipped to me once they find it. Ih, but dont worry, they have a system in place to ship thw lost DLs'.
Stayed 1 night in Aug 2023
Response from Management on Sep 7, 2023
did we send it back to you?

2/10 Terrible

Erica

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible! Dirty dirty dirty. The room smelled terrible! Ideally I would like my money back. I was not a satisfied customer.
Stayed 1 night in Aug 2023
Response from Management. on Sep 15, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great if you live as a pig.
This was the most disgusting motel room I've ever stayed in. Front desk staff was really good, but the cleanliness was on a whole other level. I'll be sending a separate email about it
Hair behind toilet
Hair from the nether regions (from multiple people
Stayed 1 night in Aug 2023
Response from Management on Sep 7, 2023
We are not happy about this we are sorry thank you for your time

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like chemicals, unsafe activity outside
Stayed 1 night in Aug 2023
Response from MANAGER on Aug 17, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went to take a shower and wasn’t working had to go to front desk and get a key to go to next room to take a shower. Never again I will start there.
Stayed 1 night in Aug 2023
Response from MANAGER on Aug 17, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Terrible

Cheryl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs!!!
Stayed 1 night in Aug 2023
Response from Jazmine on Aug 14, 2023
Cheryl, I am sorry to hear your stay was unpleasant.

2/10 Terrible

Josephina

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel room was dirty and dusty. The lock in door did not work. Blood stains on curtains. Bedding was filthy
Stayed 3 nights in Jun 2023
Response from Jazmine on Aug 14, 2023
Josephina, thank you for taking the time to review our hotel! I am sorry to hear that your stay with us wasn't so great.

2/10 Terrible

Donate

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible. Dirty room. Disgusting
Stayed 3 nights in Jul 2023
Response from Jazmine on Aug 14, 2023
Donate, Thank you for taking the time to review our hotel. I am sorry to hear that you did not have a good experience at our hotel.

2/10 Terrible

Laurel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We checked out the same day we checked it because when we arrived we realized booking this hotel was a huge mistake. Old, dirty room and bathroom such that we didn't dare sleep in the bed.
Stayed 1 night in Jul 2023
Response from Jazmine on Aug 14, 2023
Laurel, Thank you for taking the time to review our hotel. I am sorry to hear that you did not have a good experience at our hotel.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jazmine on Aug 14, 2023
Thank you for taking the time to review our hotel. I am sorry to hear that you did not have a good experience at our hotel.

2/10 Terrible

Angeline

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was very dirty. Rugs, elevator, and bathrooms. We didn't stay. I lost out on 120 bucks but it is what it is. I'll never go to the Quality inn in downtown denver ever again.
Stayed 1 night in Jul 2023
Response from Jazmine on Aug 14, 2023
Angeline, Thank you for taking the time to review our hotel. I am sorry to hear that you did not have a good experience at our hotel.

4/10 Poor

Viridiana

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The building smelled like Marijuana. The floors were dirty in all of the third floor, and the comforters inside the room were dirty, not just stained as they claimed.
Stayed 3 nights in Jul 2023
Response from Management on Jul 23, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

4/10 Poor

Jason

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
This is what it is. A highly budget stay in a 2 star rated hotel. It was exactly there. No frills around this place.
Stayed 1 night in Jul 2023
Response from Management on Jul 23, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Terrible

Kaysie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Management on Jul 23, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

2/10 Terrible

Matts

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at all costs.
Yes, the proximity to downtown is great. Other than that, this hotel is the worst experience I have ever had at any hotel in thirty years of travel. Didn't sleep a wink. Rooms weren't cleaned at all, everything was filthy or torn. Ancient mattress and pillows. Domestic disputes and fireworks going off in the parking lot in the middle of the night. More than a few people appear to be living here.
Stayed 2 nights in Jul 2023
Response from Management on Jul 23, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The floors were very sticky. After walking around barefoot our feet were black. I notified housekeepers and they never came to clean anything for the two days we were here. Out of frustration we cleaned the floors with a wet hand towel and dried with a bath towel. Both we’re literally black and dark gray. We would have gone elsewhere but Taylor Swift was at the stadium a mile away and nothing else available anywhere.
Stayed 2 nights in Jul 2023
Response from Management on Jul 23, 2023
Thank for taking the time to tell us about your stay. I am sorry to hear you did not have the best experience. Please allow me to express my sincerest apologies. We as a team strive to do better every day. We hope you decide to give us another chance, here at the Rodeway/Quality Inn Denver Downtown. Thank you.