Super comfortable beds and pillows
Posted Dec 3, 2016
we have booked this hotel 5 separate times since we discovered it in July 2015 when I had to travel to Denver for neck surgery. It is now our favorite hotel to stay in mainly due to the good night's sleep you get because of the beds and pillows and the usual quiet. This last visit on Nov. 30th however I was sound asleep at 5am when the phone rang, by the time i finally was able to get out of bed and walk over to the phone it stopped. I went back to the bed thinking it was a mistake and as soon as i settled in the phone went off again. Now I am wide awake and so I call the front desk and asked what is going on and the girl who answered, instead of trying to help me figure out what is going on, just continued to say "well.it wasn't me, I didn't do it". That's not what I asked her, I just wanted her to check to see if someone had mistakenly given our room number for a wake up call and if so could she please remove it, she was actually very unprofessional and had no idea how to help me even after I told her what she needed to do was to check for any automated calls and remove them so the phone would stop ringing. i ended up hanging up frustrated and had to unplug the phone . Now I can't get back to sleep which was super disappointing as my dr. appt was scheduled purposely for a later time slot so I could sleep in there. We never even received an apology! I will probably still book Ramada, but now i will check to make sure no one puts a wake up call on our room.
Comment from Hotel Management
Dec 6, 2016 by Ben, Hotel Management
Thank you for taking the time to review us Windee! We appreciate any and all feedback as we work hard to ensure that our guests satisfaction is met each and every time they visit with us! To address your concern, we had a new night auditor in training on during your one night stay and she has been advised regarding your issue so that something similar does not occur in the future. We hope you come and visit us again soon!