Worst hotel experience in many, many years
Posted Nov 22, 2016
This hotel is right at the crossroads of the 2 busiest highways in the state of Colorado, yet, it's unbelievably difficult to get to. When you drive up to it, it looks like it was built the same time those highways were.
I walked into the lobby and saw half of the lobby was covered with a sheet. I asked the front desk guy to try to give me a room on the backside, away from the highways. Might have been his first day because he had no clue which room that could be. He finally figured out how to get me checked in - printer didn't work, he couldn't find where he misplaced my license, etc. Got to the room: curtains don't close all the way, room is directly opposite the confluence of I-70 and I-25, no refrigerator, sheets that looked nasty and pillows that looked like they too were manufactured when the roads were built. (Keep in mind this was sold to me as a 3 star hotel!)
By the time I arrived at the hotel, it was too late in the evening and I had early meetings the next day, so I didn't have time to fix this horrible situation.
I should have because, even with ear plugs, the highway noise and train whistles kept me up half the night.
Next day I went to my meetings and got back to the hotel at around 6 pm. I was looking forward to working out and maybe doing some laps. That plan was foiled because no informed me the gym and pool were part of the rubble that was the construction project! I called Expedia and had a horrible customer service experience!