Ratings based on 1,322 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

All the staff were so helpful and accommodating.

Posted Mar 26, 2017
Some of the best customer service I've ever received
Comment from Hotel Management
Mar 27, 2017 by Brian, Hotel Management
Dear Traveler, Thanks for the excellent review! We are thrilled you enjoyed your stay with us at the Renaissance Denver Stapleton Hotel and glad you found our staff helpful and accommodating! It was a pleasure serving you on your visit to the Mile High City, and we hope to have the opportunity to welcome you back again soon. Brian Lenfestey General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location, very clean

Posted Mar 20, 2017
Wonderful stay, comfortable rooms. View not too great but still very nice rooms
Comment from Hotel Management
Mar 20, 2017 by Brian, Hotel Management
Dear Traveler, Thanks for taking a moment to share your review with us. We are very glad to hear you enjoyed a great stay with us in Denver, and were satisfied with our fantastic location, and clean and comfortable guest rooms. We would love to improve on your experience with us in the future, perhaps with a guest room facing the beautiful Rocky Mountains next time! Thanks again for your review of your stay at the Renaissance Denver Stapleton Hotel, and we can’t wait to serve you again soon. Brian Lenfestey General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Mar 17, 2017
The staff was superb. Each and everyone went above and beyond. Very professional and very caring. I took ill and they continuously checked on me once I came back from the Emergency Room! And Club Level was definitely "tops"
Comment from Hotel Management
Mar 17, 2017 by Brian, Hotel Management
Dear Paator, While we are sorry that your stay at our hotel was marked by unfortunate circumstances, we are glad to know you felt well taken care of by our staff. We will make sure to let our team know you were pleased with their attentions and the personalized service they provided to you while you were ill. Thank you for taking the time to share your valuable comments with us—and we hope to have the pleasure of welcoming you back for a much better stay on your next visit to Denver. Brian Lenfestey General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Over all pleasant stay,was disappointed there was no mini fridge,or micro.
Comment from Hotel Management
Mar 15, 2017 by Brian, Hotel Management
Dear Traveler, Thank you for sharing your feedback with us in a review. We are sorry to hear you were disappointed by a lack of specific amenities in your guest room, and will be sure to pass your comments along to our team. We are always improving our property and hope to have the pleasure of welcoming you back for a better stay next time you’re in the Denver area. Thanks again for your comments and for your visit, and we look forward to serving you again soon! Brian Lenfestey General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pueblo, Colorado

Pleased With Our Stay

Posted Mar 5, 2017
Pros: clean, modern, comfortable, friendly and helpful staff, bar & restaurant on site, starbucks on site, nearby shopping and restaurants, pool, hot tub.
Cons: the noise of the light rail may bother some light sleepers, but not an issue for us, pool was a bit cool for us, parking situation, no free wifi.
Location: nearby shopping and restaurants, quick drive to downtown denver
There's a very clean and modern feel to the rooms and lounge areas, with a great pool, hot tub, guest laundry room as well as fitness room. Upon entrance you are greeted by friendly, helpful staff. There was a live performance in the lounge/bar area when we returned to our room on Wednesday night. Although we did not stay to see the whole act, we did comment on how fun that was, but didn't notice other performers the rest of the time we were there, although we weren't around much during the evening. Rooms were comfortable and clean! In the mornings there are fresh apples, newspapers and a water decanter with lemon and lime slices for the taking as well as a Starbucks vendor around the corner for those who need a bit more. You're also nearby restaurants and shopping and not very far from the downtown area at all. As most people have and will comment, the Light Rail is somewhat of an inconvenience as it mandatorily honks at every cross street night and day, but the hotel does mention that on it's website and as you arrive so you should know what you're getting yourself into before it happens. They are kind enough to offer you earplugs as well. As we were on vacation, we didn't see it as a big deal at all. We honestly didn't have many cons on our list aside from the pool being a bit cold for our liking and the parking situation was kind of a bummer. They have a parking fee or valet or the final option was to park in the street for free (Which was alright. We were able to park
Comment from Hotel Management
Mar 6, 2017 by Brian, Hotel Management
Dear Melanie, Thank you for visiting us from Pueblo, and for taking the time to share a detailed review of your experience with us in Denver. We are ecstatic to hear you had a great time with us on the property, and appreciate your kind words and recommendation of us to others visiting the beautiful Mile High City. From our fantastic location and clean, comfortable guest rooms, our range of luxurious amenities and so much more—we feel we are an excellent choice when traveling in Denver and we are delighted that you had a chance to get to know us while here. We look forward to your next visit to the area and the opportunity to serve you with another wonderful stay at the Renaissance Denver Stapleton Hotel, and hope to see you again soon. Brian Lenfestey General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Room is dated and noisy. Food was average at best.
Comment from Hotel Management
Feb 24, 2017 by Brian, Hotel Management
Dear Traveler, Thank you for sharing your feedback with us in a review. We are sorry to hear your room was not up to our usual excellent standards, and that you were unimpressed with our restaurant dining options. We have notified our staff of your comments and look forward to improving in these areas, and hope to have the opportunity to make it up to you on your next visit to Denver. Thanks again for your review and we hope to see you soon. Brian Lenfestey General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Nice spot close to things

Posted Feb 13, 2017
I stayed there before during Cannabis Cup and liked it so went back to try aging an eas good turn out
Comment from Hotel Management
Feb 21, 2017 by Brian, Hotel Management
Dear J, Thank you for choosing to stay with us at the Renaissance Denver Stapleton Hotel! We are glad to hear you had a great time with us in Denver, and we hope to have the opportunity to welcome you back again soon. Brian Lenfestey General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful experience

Posted Jan 31, 2017
Very nice employees, clean, convenient location and would stay again
Comment from Hotel Management
Feb 1, 2017 by Brian, Hotel Management
Dear Courtney, Thanks so much for the great review! We’re thrilled to know you enjoyed your stay with us in Denver and can’t wait to welcome you back again soon. Brian Lenfestey General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2017
Pros: Good location
A caution with booking on Expedia. Even though it says availability, you may not get the room you booked. They will give you wants available when you check in.
Comment from Hotel Management
Jan 9, 2017 by Brian, Hotel Management
Dear Traveler, Thank you for staying at our hotel in Denver, and for taking the time to share your feedback with us in a review. We are disappointed to hear you did not get the guest room you were hoping for, and apologize for the inconvenience this caused you. Thank you for bringing this to our attention, and we look forward to providing you with your preferred room of choice on your next stay with us at the Renaissance Denver Stapleton Hotel. Brian Lenfestey General Manager
4 out of 5
by Sherry

Posted Dec 29, 2016 on Hotels
When we booked the room the web site indicated that breakfast was included. It was available, but because we booked through hotels.com we would have been asked to order off the menu and pay the menu price. Further, there were several long black hairs in the tub neither my friend nor I have black hair.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Sherry, Thank you for visiting our hotel in Denver, and for taking the time to share a review. We are sorry to hear there was some confusion regarding your breakfast options, and for the housekeeping issues in your guest room shower. We appreciate your bringing these issues to our attention, however, and will be sure to mention them to our team. We are confident your next visit with us will be much more reflective of our high standards as a Renaissance property, and we would be grateful for another opportunity to make things right with you on your next trip back to the Denver area. Thanks again for your review and we hope to see you again soon! Brian Lenfestey General Manager