Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Residence Inn by Marriott Denver City Center

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1007 reviews" "
Rating 8 - Good. 251 out of 1007 reviews" "
Rating 6 - Okay. 82 out of 1007 reviews" "
Rating 4 - Poor. 39 out of 1007 reviews" "
Rating 2 - Terrible. 37 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Jorycel, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to everything ( restaurants, train station and bus stops.Room is clean and comfortable. Money spent is worth it.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Jorycel, it's wonderful to hear about your positive experience at the Residence Inn Denver City Center. We're thrilled that our prime location, clean and cozy rooms, and overall value met your expectations. Your satisfaction is our highest reward. We'd be delighted to welcome you back anytime.

10/10 Excellent

christopher, Palisade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay very quite
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Christopher, we're delighted to hear about your pleasant stay at the Residence Inn Denver City Center. Our tranquil setting is indeed a favorite attribute among guests. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Loved the room!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Marcia, we're thrilled to hear you had a delightful stay at Residence Inn Denver City Center and enjoyed our rooms. We strive to provide a wonderful experience for our guests and your positive comments affirm we're achieving our goal. Looking forward to hosting you again on your next visit.

10/10 Excellent

James, Larkspur

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay if visiting downtown Denver
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
James, we're so glad to hear that you found the Residence Inn Denver City Center to be an excellent place to stay while visiting downtown Denver. Your feedback is greatly appreciated. We're looking forward to welcoming you back during your next visit to the city. Safe travels!

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, walkable area. Parking is $$$ but very convenient in/out privileges. Helpful staff, clean rooms.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Yvonne, thank you for choosing Residence Inn Denver City Center and for leaving such a wonderful review. We're pleased to hear that you enjoyed our clean rooms, found our location ideal for exploring the city, and appreciated the convenient parking, albeit costing a bit extra. It's also good to know that our team members were of great assistance to you. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Megan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The breakfast is GREAT! Conveniently located near shopping, restaurants, bars, coffee shop, public transportation, and more!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Megan, it's fantastic to hear you enjoyed your stay at Residence Inn Denver City Center and found our location convenient for exploring the area's shopping, dining, and transportation options. Also, we're thrilled that our team members and breakfast service were highlights of your stay. We look forward to having you back with us in the future.

10/10 Excellent

Ginger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night before checkout, we requested a late checkout for the following day. We requested 1p and they graciously agreed. The next morning at 11a, I called the front desk to confirm, they knew nothing about it but still agreed to the 1p checkout. But then the housekeeping department STILL knocked at the door expecting us to be out.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Ginger, it's wonderful to hear that your stay at the Residence Inn Denver City Center was an overall positive experience. We appreciate your understanding during the miscommunication about your late checkout request. Our team members strive to ensure such instances are rare. We look forward to your next visit and aim to provide an even smoother experience.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive.. informative about the area.. clean and breakfast was very good
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Lisa, thank you for your kind words about the Residence Inn Denver City Center. We're thrilled you appreciated the cleanliness, breakfast, and helpful information about the local area. It's great to know you found our team members to be so attentive, as they strive to provide excellent service. We look forward to your next stay with us.

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
A plus
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Anthony, it's splendid to hear that you had a positive experience at the Residence Inn Denver City Center! We treasure your succinct and positive feedback. Please do return soon for another memorable stay.

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy accommodations! Could use some updates in general (especially the elevators) but overall it was a good, clean stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Marie, thank you for sharing your experience at the Residence Inn Denver City Center. We're thrilled to hear you found our accommodations comfortable and clean. Your suggestions related to updates, especially concerning our elevators, are appreciated and will be taken into consideration as we continuously work to enhance the guest experience. We hope to have the opportunity to serve you again in the future.

8/10 Good

Enrique

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, parking was convenient. Room was nice and spacious. Will stay again.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Enrique, thank you for sharing your experience at Residence Inn Denver City Center. We're delighted to learn our accommodating service, convenient parking, and spacious rooms contributed to a pleasant stay. We eagerly await your next visit.

2/10 Terrible

Bryce

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Bryce, it seems that your stay did not live up to expectations based on the rating provided. If you're willing to share more specifics, it would greatly assist us in making improvements to enhance our guests' experiences in the future. We hope to have another opportunity to serve you better.

10/10 Excellent

Mickiel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, efficient -and welcoming the property it self was clean and well put together the room I had was very spacious clean and had all the necessities and more
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Mickiel, we're thrilled to hear that you had a fabulous experience at Residence Inn Denver City Center. Our team will be delighted to know their efforts to provide efficiently welcoming service and a clean, well-organized environment were appreciated. We're particularly pleased that the accommodations met all your needs and exceeded expectations. We can't wait to welcome you back for another enjoyable stay.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Thanks for the perfect rating, Marcus! We can't wait to see you again soon for another amazing experience at Residence Inn Denver City Center.

10/10 Excellent

Bianka

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Thanks for sharing this perfect rating, Bianka!We're thrilled to hear you enjoyed your stay at Residence Inn Denver City Center! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Alex

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Alex, it's wonderful to read about your five-star experience at the Residence Inn Denver City Center. We hope to welcome you back for another memorable stay soon. Thank you for choosing us.

6/10 Okay

Vance

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
We appreciate the feedback, Vance.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Jenica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff, clean room.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Jenica, we're delighted you had an enjoyable experience at Residence Inn Denver City Center. It's wonderful to know that our team members' assistance and the cleanliness of our rooms met your expectations. Thank you for your kind words. We're eager to welcome you back in the future.

10/10 Excellent

Radinal, gunnison

Liked: Cleanliness, staff & service, property conditions & facilities
I love the room with kitchen and the cleaning around the place definely i will come back here
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Radinal, it's great to hear you appreciated the room with kitchen at Residence Inn Denver City Center. Providing a clean environment for our guests is something we pride ourselves on. We're eagerly anticipating your return. Safe travels until then!

10/10 Excellent

Luz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great service, convenient location, the breakfast included is basic but good!!
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Luz, it's wonderful to hear you enjoyed your stay at Residence Inn Denver City Center. We're thrilled the beautifully-appointed surroundings, superior service, and convenient location added to your experience. We're glad you appreciated our breakfast offerings. Looking forward to welcoming you back for another great stay.

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Sierra, it's wonderful to know you appreciated the location of Residence Inn Denver City Center. We strive to offer convenience and accessibility for our guests, and we're glad to hear your stay met this mark. Thank you for choosing us and for sharing this positive feedback.

10/10 Excellent

Zoraima

Traveled with group
Like it
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Zoraima, it's great to hear that you enjoyed your stay at the Residence Inn Denver City Center. We value your positive feedback and look forward to welcoming you back in the near future.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Duper
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Michael, it's wonderful to hear that you had such a fantastic experience at Residence Inn Denver City Center. We truly appreciate your kind feedback. Looking forward to the opportunity to provide another great stay in the future.

10/10 Excellent

Teresa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly service. Spacious and well resources rooms
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Teresa, it's uplifting to hear you enjoyed your stay at Residence Inn Denver City Center. We're pleased you found our services warm and the room to your liking, designed for guests' convenience and comfort. We strive to make each guest's stay outstanding and your words affirm we are meeting those goals. Your feedback is very much appreciated and we are looking forward to hosting you again soon.

10/10 Excellent

Tammy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kitchen, helped save time and money for this dance mom woth a kid competing
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Tammy, it's wonderful to hear you found the kitchen feature at Residence Inn Denver City Center practical – it's great for those on a busy schedule, like dance moms. Thank you for sharing your positive experience. We hope your child performed marvelously in the competition. We look forward to being your choice of accommodation in Denver again.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff was very responsive to our needs and requests. Beautiful hotel in a great area.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Christopher, it's wonderful to hear that you appreciated the cleanliness of your room at Residence Inn Denver City Center. We're glad that our team members were able to tend to your needs promptly, and that you enjoyed our stunning property and its location. We hope to welcome you back soon!

10/10 Excellent

Thiffany

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Thiffany, thank you for choosing Residence Inn Denver City Center and providing your high rating. We're glad you had an enjoyable experience and look forward to welcoming you back on your next visit to Denver.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fantastic and really helpful.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Christopher, thank you for sharing your positive feedback about your stay at the Residence Inn Denver City Center. We're delighted to hear that our team members made a lasting impression with their helpfulness. We look forward to your next visit with us.

10/10 Excellent

Brooklyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Thank you for sharing this glowing review, Brooklyn!We are delighted to hear about your experience at Residence Inn Denver City Center! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.

8/10 Good

RAYMUNDO

Liked: Cleanliness, staff & service, property conditions & facilities
THE PROPERTY IS GOOD AND NEIGHBORHOOD ALSO I DID NOT LIKE INSTRUCTION FOR PARKING
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Raymundo, thank you for appreciating the quality of Residence Inn Denver City Center and its location. We take note of your feedback about the parking guidelines. In the future, we are always ready to assist and make parking instructions more understandable for our guests. We hope to see you again soon.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Jose, thank you for choosing Residence Inn Denver City Center and your positive rating on Expedia. It's wonderful when guests have a great experience and we hope to see you again in the future on your next visit to Denver.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Laurie, thanks for your high rating! It's heartening to know that your stay at the Residence Inn Denver City Center met expectations. We strive to ensure every guest has a wonderful experience and your feedback is very encouraging. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Ella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I really enjoyed my stay at the Residence Inn. Only problem we faced was with the parking. The parking garage in the hotel is really narrow and very expensive for overnight parking. However, the room was great and you can walk to different dining areas and shops in the surrounding area
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Ella, it's pleasing to hear you had an enjoyable visit at Residence Inn Denver City Center. We appreciate you highlighting the convenience of our location, proximity to local dining and shopping spots and the comfort of our rooms. We are sorry to hear about any concerns regarding our parking facilities, and we will take your feedback into consideration as we constantly work to enhance the guest experience. Thank you and we hope to serve you again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated the tasty breakfast and bright, spacious yet cozy common seating/dining area in lobby.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Lisa, we're thrilled to hear that the delightful breakfast and spacious, yet intimate, ambience of the communal seating area in the Residence Inn Denver City Center added to your experience. We look forward to your return.

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure the heat works not just the thermostat, coffee pot was broke, the fridge made loud noises every time it turned on. Security guard was rude along with janitor mopping the floors.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Matthew, it's concerning to hear about your recent experience. We're truly sorry for any inconveniences with the in-room amenities and we understand the impact these could have on your comfort. Likewise, it's disappointing to know that some interactions with team members upset you. We assure you, this is not reflective of the service we aim to provide. Your feedback is being taken seriously and will contribute to improvements. We sincerely hope you'll give us another chance to provide a better stay.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They dont have many TV channels to chise from.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Christopher, thank you for your commentary regarding the selection of television programming. Rest assured, Residence Inn Denver City Center continually checks guest preferences to provide the most satisfactory channel options. We appreciate your high rating and look forward to welcoming you back.

10/10 Excellent

Leah

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Thanks for the outstanding rating, Leah!We're delighted your time at Residence Inn Denver City Center was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

kathleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I went out and bought my own pillows and blanket because I wasnt sure about the bedding. It was sketchy. We were on the 11th floor and someone had a pet on the floor because as soon as we got off the elevator it smelled like urine. When we would walk by one of the rooms on our floor there was an overpowering horrible smell of litterbox that had not been cleaned or something along those lines. We both came home with allergies, would not recommend staying here.
Response from Customer Service on Jan 13, 2024
Kathleen, we regret to hear that your stay did not meet expectations. It's disconcerting that you found the bedding uncomfortable and our team is taking note of your remarks. The mentioned scent anomalies are certainly not the standard environment we aim to provide. Your feedback regarding the pet-related issues experienced will be forwarded to our team, so that steps can be taken for future improvements. We hope you'll give us the opportunity in the future to provide the quality stay you deserve.

10/10 Excellent

Leslie, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is located in downtown and you have everything close by walking.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Leslie, thank you for your positive feedback. We're thrilled to hear that you enjoyed the convenient location of the Residence Inn Denver City Center. Our goal is to provide our guests with accessible experiences during their stay in the heart of our beautiful city. We hope to welcome you back in the future.

10/10 Excellent

Candee

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Candee, it's wonderful to know your stay at Residence Inn Denver City Center was excellent! We deeply appreciate your high rating on Expedia. We hope to see you again to provide another delightful experience. Safe travels!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Room and amenities were just what we needed for our quick visit.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Elizabeth, thank you for choosing the Residence Inn Denver City Center for your quick visit. We're delighted to hear that our team members were welcoming and that you found our rooms and amenities met your needs. We look forward to hosting you again on your next journey.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Kitchen
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Marco, it's wonderful that you highlighted the kitchen during your stay at Residence Inn Denver City Center. We trust it added an extra level of comfort to your visit. Should your travels bring you back, we're eager to make your stay even more satisfying.

10/10 Excellent

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location downtown. Easy walk to bars and restaurants
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Gerard, thank you for highlighting the excellent downtown location of Residence Inn Denver City Center. We're delighted you found it to be a convenient base for exploring exciting dining spots and vibrant nightlife establishments. We look forward to hosting your return in the near future so you may continue to enjoy all that our location has to offer.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front staff and bartender!!!!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Christopher, thank you for your splendid feedback. We're delighted to learn that the front desk team and bartender at Residence Inn Denver City Center contributed to making your stay exceptional. We hope to deliver the same wonderful experience when you visit us again.

8/10 Good

Lynn

Stayed 2 nights in Oct 2023
Response from Customer Service on Dec 31, 2023
Lynn, thank you for giving Residence Inn Denver City Center a high rating. We are glad that you had an enjoyable stay and appreciate your support. If you have any particular aspects of your stay that you loved or suggestions for improvement, feel free to share with us. We always strive to create the best experience for our guests.

10/10 Excellent

Yuqian

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Thanks for the perfect rating, Yuqian!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn Denver City Center.

10/10 Excellent

Mathew

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Thank you for taking the time to leave this wonderful rating, Mathew! We hope to see you again soon at Residence Inn Denver City Center so we can share yet another amazing experience!

10/10 Excellent

Leesa

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Truly lovely room in the middle of Denver. Comfortable and quiet.
Response from Customer Service on Feb 7, 2024
Leesa, it's wonderful to read about your positive experience at the Residence Inn Denver City Center. We're glad that the serenity and comfort of your room helped create an enjoyable visit for you. Thank you for sharing your remarks. We look forward to hosting you again in the future.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Robert, it's wonderful to hear about your positive experience at Residence Inn Denver City Center. We're glad your stay was enjoyable and we look forward to welcoming you back in the future.