They cancelled our reservation
Posted Sep 20, 2016
We arrived at the hotel at 11 pm after an evening flight. We were happy to be there, but then the front desk attendee told us we had been booked in another hotel 20 minutes away, ion the direction we had just come from. Our kids were so cranky and tired, it was heartbreaking to put them back in the car. It's crazy that the hotel can cancel your reservation and not communicate the change until you arrive. Bad customer service and overall experience. Avoid this hotel!