Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from k

They cancelled our reservation

Posted Sep 20, 2016
We arrived at the hotel at 11 pm after an evening flight. We were happy to be there, but then the front desk attendee told us we had been booked in another hotel 20 minutes away, ion the direction we had just come from. Our kids were so cranky and tired, it was heartbreaking to put them back in the car. It's crazy that the hotel can cancel your reservation and not communicate the change until you arrive. Bad customer service and overall experience. Avoid this hotel!
2 out of 5
by A verified traveler from Kingwood, TX

5 star staff 2 star hotel,

Posted Sep 13, 2016
I stay at many Residance Inns and this hotels condition does not even come close to Marriott standards. Very disappointed in room. Even though it was somewhat updated and painted they actually put all the old yellowed and dirty switch plates back on. They pull out couch bedding was old. It's not fair for truly one of the nicest staffs to have apologize for the poor room conditions.
4 out of 5
by A verified traveler

Posted Sep 5, 2016 on Hotels
The wifi was the worst. Everything else was great.
5 out of 5
by A verified traveler

Great hotel

Posted Aug 7, 2016
Pros: Hot hot-tub nice at end of day.
Cons: Made to order omelets for breakfast,
Location: Lakewood close to all great location
Staff listened and made our stay easy to be away from home.
5 out of 5
by Derek

This traveler left a rating score only Posted Jul 16, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 10, 2016 on Hotels
5 out of 5
by A verified traveler

Excellent

Posted Jul 9, 2016 on Hotels
Great family get together
5 out of 5
by jennifer

This traveler left a rating score only Posted May 29, 2016 on Hotels
5 out of 5
by amy from Wisconsin

Posted May 28, 2016 on Hotels
The staff was friendly and accomodating.I was very satisfied with everything. Will stayin residence inn next trip.
5 out of 5
by Cristina from Huntington NY

Good experience

Posted May 3, 2016 on Hotels
Very satisfied