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Reviews of Suburban Extended Stay Hotel Denver Central-Arvada

2 out of 5
Suburban Extended Stay Hotel Denver Central-Arvada
6455 North Sheridan Boulevard, Arvada, CO

Reviews

5.8
Rating 10 - Excellent. 155 out of 920 reviews" "
Rating 8 - Good. 201 out of 920 reviews" "
Rating 6 - Okay. 182 out of 920 reviews" "
Rating 4 - Poor. 156 out of 920 reviews" "
Rating 2 - Terrible. 226 out of 920 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brenda, MEEKER

Disliked: Cleanliness, amenities, property conditions & facilities
My first day, one of the residents came knocking on the door, telling me I'm only allowed to take a shower at night. The police were there every night, it was an awful experience.
Stayed 3 nights in Jan 2024
Response from General Manager on Apr 18, 2024
Thankyou for leaving us a review.

2/10 Terrible

Zabe

They cancelled our reservation
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thankyou for leaving us a review

2/10 Terrible

Blake

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This is 2nd time staying here 1st time was great but this time they had cockroaches
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Thankyou for taking the time to leave us a review!

2/10 Terrible

meghan

Disliked: Cleanliness, staff & service, property conditions & facilities
Ki
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Your Feedback is very important to us. Thankyou for leaving us a review.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and clean. The front desk staff is very helpful. I choose this hotel for all of my extended stays in the Denver area for work.
Stayed 28 nights in Jan 2024
Response from General Manager on Feb 28, 2024
Thankyou for leaving us a review!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here is amazing! Room needed some work or more furniture but overall good size for the rate. Definitely will come back!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Thank you for leaving us a review.

8/10 Good

Johnny

Liked: Cleanliness, amenities
Ok
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Thank you for leaving us a review.

6/10 Okay

James, Fullerton

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Management on Feb 16, 2024
Thank you for taking the time to leave a review.

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not clean at all
Stayed 1 night in Feb 2024
Response from Management on Feb 14, 2024
Thankyou for leaving us a review. we value your business.

2/10 Terrible

Joshua

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Used bandaid stuck to the counter, crumbs in drawers. Rude staff, didn’t get what we paid for, room they tried to put us in smelled HEAVILY of smoke
Stayed 5 nights in Feb 2024
Response from Management on Feb 14, 2024
Thankyou for leaving us a review. We value your business.

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Noisy people stomping upstairs all night...
Stayed 1 night in Jan 2024
Response from Management on Feb 12, 2024
Thankyou for taking the time to leave us a review

6/10 Okay

Fernando

Liked: Cleanliness, staff & service
Didn't like to couple fighting all night for 3 nights in a row, took.
Stayed 1 night in Jan 2024
Response from Management on Feb 12, 2024
Thankyou for taking the time to leave us a review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Management on Feb 12, 2024
Thankyou for taking the time to leave us a review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly staff
Stayed 7 nights in Jan 2024
Response from Management on Feb 12, 2024
Thankyou for taking the time to leave us a review

8/10 Good

Fernando

Liked: Staff & service
Marla, Patrick, and Kendra were outstanding in trying to help things get straightened out. They went above and beyond! Thank You!
Stayed 3 nights in Jan 2024
Response from Management on Feb 12, 2024
Thankyou for taking the time to leave us a review

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't let me stay cuz my zip code
Stayed 2 nights in Feb 2024
Response from Management on Feb 8, 2024
Thank you for taking the time to leave us a review!

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities
Just everything, I would recommend it to anyone. Most of all I want to thank Hannah for everything she did for me. God Bless you all.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 4, 2024
Thank you for leaving us a review.

10/10 Excellent

Marlene

Traveled with partner
Liked: Staff & service
Good staff
Stayed 7 nights in Jan 2024
Response from Management on Feb 5, 2024
Thankyou for taking the time to leave us a review.

8/10 Good

Fernando

Stayed 1 night in Jan 2024
Response from General Manager on Mar 20, 2024
Thankyou for taking the time to leave us a review!

2/10 Terrible

Gina

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went down to the desk because they wouldn’t answer my calls, My key wasn’t working and I had a lot of stuff to bring in, so I had to get someone to watch my stuff and run down to the desk and the person wouldn’t even acknowledge that I was there and then because I was tapping on the desk she said that I was rude and mean!! For one thing the key should always work and then to not even answer the phone or at least acknowledge that I’m there and waiting, was just the perfect way to greet someone, I’m so glad I’m going to be leaving in the morning and will not be back ever!!!
Response from Management on Feb 5, 2024
Thankyou for taking the time to leave us a review.

2/10 Terrible

Malorie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Feb 5, 2024
Thankyou for taking the time to leave us a review.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Management on Feb 2, 2024
Thankyou for taking the time to leave a review!

10/10 Excellent

John

Stayed 13 nights in Jan 2024
Response from General Manager on Mar 20, 2024
Thankyou for taking the time to leave us a review!

6/10 Okay

Adam

Stayed 14 nights in Dec 2023
Response from Management on Jan 23, 2024
Thankyou for taking the time to leave us a review!

6/10 Okay

Norman, Gainesville

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Stayed multiple times for work, first couple were just ok but last one was terrible. The back door wouldn't lock, the staff was rude and refused to assist with needed items like towels, room was dirty-ish and the bed was a makeshift bed that was as hard as a rock!
Stayed 9 nights in Dec 2023
Response from Management on Jan 23, 2024
Thankyou for taking the time to leave us a review

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I've been living in hotels for the last 6 months and this is the first one that was comfortable. Best hotel, lots of room, can't say enough!
Stayed 13 nights in Jan 2024
Response from Management on Jan 23, 2024
Thankyou for taking the time to leave us a review!

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Cool
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
Thankyou for leaving feedback.

2/10 Terrible

Janet

Stayed 1 night in Jan 2024
Response from Management on Feb 5, 2024
Thankyou for taking the time to leave us a review.

10/10 Excellent

Herman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Management on Jan 16, 2024
Thankyou for leaving feedback.

4/10 Poor

Timothy

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The floor was filthy, but otherwise the room was ok. There were noisy people almost all night, and our purpose for staying was to be ready for a child psychology appointment nearby in the morning, so it was not super helpful to have people talking loudly and playing a guitar all night. I don't think there was a night desk employee and there were a bunch of contractor trucks in the parking lot. They also wanted my wife's ID when I checked in because they don't allow guests from their zip code or the surrounding ones. The desk clerk at check-in was personable. Really good casual Mexican restaurant nearby.
Stayed 1 night in Oct 2023
Response from Management on Jan 16, 2024
Thank you for leaving feedback.

2/10 Terrible

Josephine

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad place
Stayed 1 night in Jan 2024
Response from Management on Jan 8, 2024
Thanks for taking the time to leave feedback.

2/10 Terrible

Christopher

Disliked: Property conditions & facilities, room comfort
It was pretty horrid we realized that our door didn’t stay locked by the time we tried to switch rooms staff already left
Stayed 1 night in Jan 2024
Response from Management on Jan 8, 2024
Thanks for taking the time to leave feedback.

2/10 Terrible

Josephine

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is dirty . I had my face swollen the female black manager is so useless . I show her my body and I feel I need to get my lawyer cos I was treated badly . I have the pictures with me . I couldn’t open my left eyes for days . That place need fumigation. The spiders are deadly . The black female manager that looks like a man is untrained and unprofessional for the job .
Stayed 1 night in Jan 2024
Response from Management on Jan 8, 2024
Thanks for taking the time to leave feedback.

10/10 Excellent

Quentin, Charleston

Stayed 7 nights in Dec 2023
Response from Management on Jan 8, 2024
Thanks for taking the time to leave feedback.

6/10 Okay

Fernando

Disliked: Staff & service, amenities
Front desk staf was extremely rude, not just to me, to EVERYONE, with me, very argumentative and juvenile in witnessed interactions with multiple people, on different days. The person just acts like they hate their job, don’t want to be there, and f you for being the one standing there needing assistance.
Stayed 2 nights in Dec 2023
Response from Management on Jan 2, 2024
Thankyou for taking the time out to leave us a review

2/10 Terrible

Josephine

Traveled with group
Disliked: Property conditions & facilities
I needed one bedroom couldn’t get it .End up with same double bed why
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thankyou for taking the time out to leave us a review

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Only bad part was card reader did not work on the bldg entrance doors .
Stayed 5 nights in Dec 2023
Response from Management on Jan 2, 2024
Thankyou for taking the time out to leave us a review

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thankyou for taking the time out to leave us a review

2/10 Terrible

Joseph B.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Dec 19, 2023
Thank you for your review,

6/10 Okay

Tailem

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Response from Management on Feb 5, 2024
Thankyou for taking the time to leave us a review.

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Thank you for your review!

4/10 Poor

Lora

Traveled with partner
Disliked: Amenities
Kendra is such a big help! She's great! Robin anf Maintenance are great but Management isn't very friendly! The property smells and they dont clean your room if you stay over a week. They say the property is non smoking but it smells like cigarettes! The beds pillows and blankets are awful so be prepared to bring your own!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Thankyou for leaving a review..

2/10 Terrible

Vern

I booked the stay just before midnight, Dec 4th, 2023. After I allowed app to determine my location, I completed the booking. The booking sent me to a site different than where I was in the Motel 6 lobby. I asked the clerk to cancel. She was unable. I decided to honor the Arvada booking & departed for the location. Enroute, the Arvada location called, verified my zip code and said it would not honor the booking. The Arvada clerk said he would cancel the booking. Booking posted to my CC account & I filed a dispute of the booking charge on 11-9-2023.
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Thankyou for leaving feedback.

2/10 Terrible

Sara

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
They kicked us out
Response from Management on Feb 7, 2024
Thankyou for leaving us a review.

8/10 Good

Clementina

Liked: Property conditions & facilities, room comfort
Hotel stay
Stayed 2 nights in Dec 2023
Response from Management on Dec 11, 2023
Thankyou for your Feedback!

4/10 Poor

Scott

Disliked: Cleanliness
Yikes!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 4, 2023
Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we are sorry to learn that this was not your experience and apologize for the unsatisfactory service you received from our associates. We empathize with the frustrations and inconvenience this caused. Please be assured that we are doing everything we can to rectify the situation and prevent any similar occurrences in the future. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest. Sincerely, Hotel Management

2/10 Terrible

Victoria

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Victoria, We sincerely hope you will give us another chance to offer you a more pleasant experience.

2/10 Terrible

Angelic Marie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was rude, not in the area so I called the number that was left at the desk. She was rude put her hand up to me when I said oh it’s me calling, and said “ I know, I don’t have time for this!” As well as several days before that. I had a reservation at the same hotel, tried to check in and no one ever answered it was after midnight our flight just got in. So luckily my SIL already had a room and flew in before us. We all had to pile in her room! Don’t recommend this place ever, the restrooms were so dirty, like if they had not been cleaned in months.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually didn't even stay here. I checked in walked up to the room and turned around and headed to the front desk to turn in my key. I had $10k of gear in the cab of my truck and with what appeared to be questionable people all over the property and most looked strung out on drugs and others smoking Marijuana on the property. I have experience dealing with people that are strung out and/or suffering from mental health issues. I did not feel safe at this property and would rather sleep in my truck then to risk sleeping here. I received no refund in which when I booked it hours before I knew that. I told the representative to give my room to someone else. I absolutely would not recommend this place to anyone other that homeless that have a voucher for a night stay as this appears to be a facility that offers that. UNSAFE PROPERTY.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.