Ratings based on 989 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Great Trip

Posted Jan 20, 2017
Pros: Location, clean and on site food/drink is great.
Hotel location and staff where wonderful. We arrived early from the airport and the young lady at the desk was great. She upgraded our room and sent a text when it was ready. The concierge checked our luggage (a substantial amount of bags) while we checked out the 16th st mall. I would highly recommend this Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Great hotel but parking and elevators were inconvenient. Parking was very expensive as well
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Pretty view!

Posted Jan 17, 2017
The staff was super friendly and courteous. The mountain view was beautiful and it's close to all the cool things there are to do in Denver
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2017
Nice hotel. Stayed here the night before a business meeting. Great location because our meeting was at the Capitol Building and we were able to have breakfast in the morning at the hotel.
Comment from Hotel Management
Jan 19, 2017 by Tony Dunn, Hotel Management
Dear Traveler, Thank you for your response. We are glad you enjoyed our central location and the easy access it allows to the Capitol Building and other popular destinations. We would love to have you stay with us again the next time you’re in town. Sincerely, Tony Dunn General Manager
1 out of 5
by A verified traveler from c

Don't waste your money!

Posted Jan 9, 2017
Awful experience here. Room keys/ elevator keys / parking keys never worked. Room wasn't clean and very very small. City view that we paid extra for was of a roof. Room service took 45 minutes to bring a $11 coke then it wasn't even the right order. If you use room service or parking they will charge you $50 a day for room service and $98 dollar charge for parking they say just to make sure you have the money at checkout. Was never told about this they just charged the card. Pool keys never worked. So many beautiful hotels downtown, don't waste your money here
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location/ nice hotel

Posted Jan 7, 2017
Pros: Location, clean, option for a suite.
Cons: the bathroom was very small for the size of the suite
The hotel was in a good area. Close to a lot. We walked to a lot of shops and restaurants.
Comment from Hotel Management
Jan 13, 2017 by Tony Dunn, Hotel Management
Dear Traveler, Thank you for sharing your feedback with us. We are glad you enjoyed your nice, clean suite and that you valued our central location in relation to local dining, shopping, and other attractions. It would be our pleasure to serve you again the next time you need accommodations in the area. Sincerely, Tony Dunn General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Awesome location right in the heart of everything

Posted Dec 26, 2016
I got there super early before my room was ready and no problem they checked me in which was great cause we were supper tired got to room supper clean and the bed was amazingly comfortable I sleeped like a baby there are 3 restaurants in hotel security that makes sure you don't get harrased by any one awesome . We are staying aain in January.
Comment from Hotel Management
Dec 28, 2016 by Tony, Hotel Management
Dear lettycia, Thank you for your response. We are happy we were able to provide you with an early check-in and that you liked your nice, clean, comfortable room. It pleases us to know you appreciated the amount of dining options within the hotel along with the efficiency of our in-house security. We look forward to providing you with another great experience in January! Sincerely, Tony Dunn General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Simply the best

Posted Dec 25, 2016
I stayed at Sheraton Downtown Denver twice in 2 weeks. This location is really top notch. The infrastructure and amenities are great. But above all, the room was very clean and comfortable.
Comment from Hotel Management
Dec 28, 2016 by Tony, Hotel Management
Dear Manu, Thank you for returning to our hotel after your first visit! It is great to hear you enjoyed your clean, comfortable room, our fantastic location, and excellent location. We look forward to seeing you again soon. Sincerely, Tony Dunn General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Great downtown locatiom

Posted Dec 22, 2016
Great location. Lots of options for food, drink, shopping and entertainment. Only negative is that parking is very expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ellenton,Florida

Very nice hotel in the heart of Downtown

Posted Dec 20, 2016
The Sheraton was a very busy nice hotel that seems to always have some type of event going on there.which is not a bad thing, although the getting to the Towers using the elevator was confusing,we eventually got the hang of it. The hotel was also near great places to eat! We'd definitely come back for another stay next year! Oh must I add it was my FIRST time seeing snow n that was the main reason coming to Denver! It definitely made the trip worth while!
Comment from Hotel Management
Dec 28, 2016 by Tony, Hotel Management
Dear Mosha, Thank you for taking the time to tell us about your stay. It is nice to hear you appreciated the hotel’s central location. We are glad the weather cooperated while you were here, allowing you to have your first experience with snow! We would love to see you back next year. Sincerely, Tony Dunn General Manager