Hello,We are deeply disappointed that you were not fully satisfied with your stay with us and would like to apologize for not exceeding your expectations. We do not take situations of this nature lightly and have a preventative program with our pest control company, so we can avoid these situations from taking place. This includes thoroughly treating and inspecting your room after departure as a precaution. We do not have any record of such an event often, but as always you can never be too careful. In addition, we would like to apologize for the poor condition of your sheets as well as the challenges you encountered with your thermostat. We will inform our engineering and housekeeping leadership teams about these matters and take the necessary steps to prevent them from happening again. Please do not hesitate to reach out to the hotel directly if you wish to provide additional details from your stay or have any questions. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.