Ratings based on 1,847 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Hotel and staff were excellent.

Posted Apr 23, 2017
Our experience was very good. Staff were informative of questions we asked about places to visit and how to get there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Funky hotel, excellent location. The convenation center is a block walking distance away. Great eatery around. Loved it.
2 out of 5
by A verified traveler

The details count and they failed

Posted Apr 12, 2017
Like my title indicated, the detail count and that's where this hotel failed miserably. Let me start: Reserved room way in advance, flight delayed, called them and said we would be late and hold the room. Arrived, and we got the last and worst room right across the loud elevator Wanted to go to hotel bar one night. Sorry, bar closed. Private event. Two days, computer servers were down. Had problem with room keys and exiting the garage. Last day, room key didn't work. Had to go reactivate it. Web site indicated "visit us and we take care of the parking". NOT!! Misrepresentation. Beware. Almost 40 dollars per night!! Not going back,
5 out of 5
Recommended
for Couples
by A verified traveler from Las Vegas

Reminds of cute boutique hotels in Europe!

Posted Apr 10, 2017
Pros: Decor, friendly staff
Cons: It's perfect the way it is.
Location: Museums, the opera house, eat and drink!
Starting with the cookie and bottle of water at check-in, the experience was friendly with a side of cool funky. Sounds a little odd right? But the decor is fresh and very culturally hip/nerdy with the Star Wars painting and the wonderful light from "A Christmas Story". Loved the location, in the center of Downtown, near the University. The restaurant next door, The Corner Office has very good eats but the entire area has great food. Near museums and the room, although a bit on the small side (I'm used to it from my trips to London and Amsterdam) was very well appointed. I don't think it's a good hotel for families but as a single person (or couple) that want to see all that Downtown Denver has to offer, it's ideal.
5 out of 5
Recommended
for Everyone
by A verified traveler

Mattie had the wrong room number

Posted Apr 4, 2017
Other than someone waking us up with the wrong room number at 1:30 am. The front desk did comp us the parking fee.
3 out of 5
by A verified traveler from Albuquerque, NM

Posted Mar 23, 2017
Pros: The staff was very friendly.
Location: Loved the location, it was perfect.
I made my reservation with expedia and so I am not sure if that makes a difference. I did check off the room option for non-accessible. When I arrived the front desk said that was all available for the price I paid since it was through a third party that I made my reservation. I accepted because I did not want to be charged an extra $70 for a regular room, I thought, how bad could it be. The room was directly in front of the elevator and the other rooms were around the corner. So it felt like they stuffed me in a noisy corner. The room was satisfying. But the bathroom was a little weird. Yes, it is an accessible room, but there was no counter space, zero and the shower head looked like a romovable, but it wasn't. It slid up and down and the direction was more horizontal. Again, I understand why. I wish I could have seen a regular room to compare, but I guess for the price, it was okay.
Comment from Hotel Management
Mar 28, 2017 by Crystal, Hotel Management
Dear Rae, I am not sure what happened with the reservation, but the reservation did come through as an accessible reservation. We were sold out on the night you stayed so we didn't have another option to move you to in the same room class. Our apologies that it wasn't what you expected.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Accesible rooms have a lockoff to the room next door. You can hear everything going on next door.
Comment from Hotel Management
Mar 15, 2017 by Crystal, Hotel Management
Thank you for taking the time to let us know about your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boulder, CO

Great location!

Posted Mar 10, 2017
Pros: The location is excellent. Nice clean room, quite and we had a good view of the mountains!
Cons: The charging station, located above the desk and facing out has a LED that is way too bright in the middle of the night. I hung a towel over it.
Location: The Denver Center of Performing arts is 1/2 block away. The 16th Street Mall is 2 blocks away and a great place to find restaurants.
Great location to the Denver Center of Performing Arts. Also the 16th Street Mall. We walked to the the Art Museum as well. Room was small but comfortable and clean. Very welcoming staff.
Comment from Hotel Management
Mar 10, 2017 by Crystal, Hotel Management
Thank you Steve for letting us know how we did. We appreciate the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lots of fun!

Posted Mar 4, 2017
From the cookies, to Pac-Man, The Curtis was a fantastic experience!
Comment from Hotel Management
Mar 15, 2017 by Crystal, Hotel Management
Thank you for taking the time to let us know. We think it's a pretty awesome place to stay too!
2 out of 5
by A verified traveler from denver, co

Posted Feb 14, 2017
The shower was broken and leaking. The ice machine was leaking. The curtains were not hung up all the way. The door looked like someone had tried breaking it down. Parking was AWFUL!!!!! I checked in at 630pm and checked out at 230am. I just could not stay any longer
Comment from Hotel Management
Feb 22, 2017 by Crystal, Hotel Management
We are very sorry that you did not like your visit to the Curtis. We have shared your comments with our team to look into.