Posted Mar 23, 2017
I made my reservation with expedia and so I am not sure if that makes a difference. I did check off the room option for non-accessible. When I arrived the front desk said that was all available for the price I paid since it was through a third party that I made my reservation. I accepted because I did not want to be charged an extra $70 for a regular room, I thought, how bad could it be. The room was directly in front of the elevator and the other rooms were around the corner. So it felt like they stuffed me in a noisy corner. The room was satisfying. But the bathroom was a little weird. Yes, it is an accessible room, but there was no counter space, zero and the shower head looked like a romovable, but it wasn't. It slid up and down and the direction was more horizontal. Again, I understand why. I wish I could have seen a regular room to compare, but I guess for the price, it was okay.
Comment from Hotel Management
Mar 28, 2017 by Crystal, Hotel Management
I am not sure what happened with the reservation, but the reservation did come through as an accessible reservation. We were sold out on the night you stayed so we didn't have another option to move you to in the same room class. Our apologies that it wasn't what you expected.