“Ruined a special occasion. Worst hotel event expe
Posted Nov 8, 2016
I worked with the event coordinator for three months to plan this celebration. Everything was great until the night of. The bartender and servers were very rude and short from the beginning of the night. We had nearly 50 family members from across the country come in to town for a very special celebration and our event was cut two hours short because the bartender wanted to get off work early. We had the event planned for a certain amount of time and despite me pleading and even showing the staff our emails confirming the times that we had set for our event, they proceeded to close down. Not a single supervisor was on sight on a Saturday evening to prevent this.
The bartender claimed she was cutting our event short because we were not spending enough money at the bar. We had food and cake catered by the hotel and there was money being spent at the open bar to justify keeping it open until normal weekend hours. There was no communication while planning the event of a minimum amount of alcohol required to be purchased even if that were the case. After that false claim by the bartender did not work she resorted to telling the security that she was cutting off the party because we were drinking too much. We had grandparents, god parents, a Deacon, Attorneys, and friends. No one was intoxicated.
The bartender made a scene and was clearly grasping for straws to figure out a way to get off early.
Comment from Hotel Management
Nov 12, 2016 by Dave L. , Hotel Management
As we stated last year, your patronage is appreciated and we thank you for taking the time to share your comments. I regret that we were unable to meet your expectations in November 2014 and subsequently, our management team was unable to rectify the situation to your satisfaction. Although The Inverness effectively services hundreds of weddings and social events every year, it is disappointing that this was not the case on this particular occasion.