Ok, but not nearly a Westin quality hotel
Posted Aug 22, 2016
The location and staff are great, but otherwise, this is not a typical Westin quality hotel. It started in our room. The entry door would jam and was difficult closing and opening, my wife had to tug with two hands to get it open. Same thing with the bathroom door. We wanted to get the room cooler, but no matter how low we turned down the thermostat, the room was never got cool. In the white tiled bathroom, around the bathtub there were areas where the grout lines were black. The towels were rough and/or old. You don't expect great towels, but I don't recall a hotel towel being so rough. The elevators seemed very slow but one was out of order during out two day trip. As with just about every trip, we needed to buy a couple toiletries. But, the hotel does not have a shop for such things. We had to go to the 7-11 two blocks away. In fact, there is no restaurant in the hotel (there is an adjacent Palm Steakhouse). There is a Starbucks type cafe but it closes at 3:00 p.m. They have a Sunday brunch set up in a conference room, but it closes at 11:00 a.m. The lobby restroom was not very clean, and the waste can in the corner was overflowing paper towels. On the positives, the staff is great, and the roof top pool is a nice plus. The hotel is okay, but it's not what we expect from a Westin. We travel a lot, and go to Denver about 2 to 3 times a year. We usually stay at the Renaissance or the Magnolia. We probably will go back to one of those hotels.