Ratings based on 270 Verified Reviews

4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Jan 17, 2017
Perfect hotel right near everything. Comfy room great pillows
Comment from Hotel Management
Jan 20, 2017 by Debbie, Hotel Management
Thank you for taking the time to review our hotel. I'm happy to hear your room was comfortable and you enjoyed our Heavenly Bed and pillows. I hope you come back and stay again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Hotel was clean. Park nearby for my pup. The had treats for him at check-in! Everyone was so friendly. Great location!
Comment from Hotel Management
Jan 9, 2017 by Debbie, Hotel Management
Thank you for taking the time to share your recent experience. I'm happy that you and your dog enjoyed your stay that everyone was friendly. I hope you both come back and stay with us again sometime.
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Close to shops and points of interest.

Posted Jan 3, 2017
The staff was courteous and helpful during our stay. I ordered in-room service and drinks upon arrival and they delivered quick.
Comment from Hotel Management
Jan 9, 2017 by Debbie, Hotel Management
Dear Ari, Thank you for the great score during your recent stay. I am delighted that your found our staff to be courteous and helpful and our service to be prompt. I hope you come back and stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from denver

Perfect hotel

Posted Dec 20, 2016
Good price, perfect hotel, my number one hotel fot downtown Denver!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2016
Great Place to Stay. great location for pepsi center
Comment from Hotel Management
Dec 19, 2016 by Debbie, Hotel Management
Thank you for the great score during your recent stay. We hope you come back and stay with us again. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Overnight

Posted Dec 12, 2016
Pros: Close to the office.
Location: Downtown is very walkable and the choices for food and sightseeing are great. Lunch or dinner at The Palm is always a treat.
I just stayed downtown overnight for a company Christmas party. The room and staff were great.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Dec 7, 2016
Great hotel! Great amenities! Perfect location for food and fun!
Comment from Hotel Management
Dec 8, 2016 by The Westin Denver Downtown, Hotel Management
Thank you for the great score during your recent stay. We appreciate that you took the time to share and we hope you have a happy holiday!
1 out of 5
by A verified traveler from Florida

Posted Dec 5, 2016
Someone made a mistake and checked me out of the hotel a day early. When I told the staff member that I had booked to checkout the 4th, she told me I had only booked for one day. She than had me talk with the "desk manager" "Steve." He repeated that I had only booked one night. I showed him my confirmation # and he stated that that confirmation was for only one night stay and that Expedia had only charged me for one night. I told him I had booked the flights and hotel together so why would get a flight to leave the 4th and only stay in the hotel till the 3rd. I was than told that the hotel was sold out and that they would try to get me a room at the "Sheraton." When I went online showed the desk manager my itinerary, proving that I had booked 2 nights, a "miracle" happened and the hotel "grew" another room! The room I was in was no longer available. The stuff I left in the bathroom was thrown out. They returned the items I left in a drawer. They should have just admitted that they made a mistake. That is understandable. The lies were not!
Comment from Hotel Management
Dec 14, 2016 by Debbie, Hotel Management
Dear Frank: My sincerest apologies for the experience you encountered during your recent stay. I hope we were able to resolve these issues during your stay. Please feel free to contact the hotel directly if you wish to discuss this incident further. Happy Holidays!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Hotel good- get rid of coffee shop

Posted Nov 28, 2016
The hotel was good. The coffee shop in the lower lobby was awful. Advertises as a "Starbucks", but not actually. They do have Starbucks coffee. Good product was horrible, service and attitude of workers was the worst!! Get rid of the coffee shop.
Comment from Hotel Management
Nov 30, 2016 by Debbie, Hotel Management
Dear Shon, I am very sorry to hear that you didn't have a very welcoming experience at our Ingredients coffee shop. I'm very disturbed to hear that the service and attitude of our staff was unacceptable. We will address this right away and my sincerest of apologies for this experience. Please contact the hotel executive office if you wish to discuss this incident further.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful hotel; Friendly staff

Posted Nov 21, 2016
Great location in downtown Denver, on the 16th Street mall and less than a block from Cheesecake Factory. Enjoyed the fitness facilities and heated indoor-outdoor pool. Very nice conference rooms with accessible coffee shop and bar.
Comment from Hotel Management
Nov 21, 2016 by Debbie, Hotel Management
Good morning Dena, Thank you for taking the time to review our hotel. I'm happy to hear you got to enjoy the fitness center and heated pool during your stay. I hope you come back again.