I booked this room for Mother's Day so that I could get some time away from my family for one day and enjoy some peace and quiet. I had big hopes for this place because of its location and such. Check-in went smoothly and I was in my room in no time. When I got to my room I discovered that there was no shower/bath combo, it was just a shower. So for a mom looking for some real R & R, a bath was on my radar. I felt let down. I ordered food delivery from an outside restaurant and found they didn't give me any utensils, so I tried calling the front desk and it took 15 minutes to get through to anyone. Once I got through, the woman was very difficult to understand and when I finally understood what she was saying, she told me to come down to the lobby and get my own utensils. Also, in the room description when booking it said that room service was available, when indeed it was not. Nothing was available. I get most of that is due to COVID, but I booked my room at this place because of the amenities and come to find out, none of the amenities I was looking forward to weren't even available. The staff was rude, and could not care less about anyone or anything. Very disappointed. I really wanted to enjoy myself and relax.