BBQ/picnic area

Reviews of TownePlace Suites by Marriott Denver Airport at Gateway Park

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 364 out of 606 reviews" "
Rating 8 - Good. 178 out of 606 reviews" "
Rating 6 - Okay. 40 out of 606 reviews" "
Rating 4 - Poor. 15 out of 606 reviews" "
Rating 2 - Terrible. 9 out of 606 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Erika

Stayed 1 night in Feb 2024
Response from Abi on Mar 5, 2024
Dear Erika,We appreciate you choosing to stay with us and for taking the time to share your feedback. To ensure your next stay exceeds expectations and becomes a 5/5, could you provide more insight into what we can improve? Your input is invaluable to us and helps us tailor our services to better suit your needs.Looking forward to hearing from you and making your next stay truly exceptional.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent two nights at this property. The staff was nice and the room was cozy.
Stayed 2 nights in Feb 2024
Response from Abi on Mar 4, 2024
Dear Michael, Thank you for sharing your experience with us! We're glad to hear that you found our staff nice and your room cozy during your two-night stay. Your comfort and satisfaction are our top priorities, and we're delighted that we could contribute to a pleasant stay for you. Should your travels bring you back to the area, we'd love to welcome you again for another cozy visit.

8/10 Good

Bradley

Stayed 3 nights in Feb 2024
Response from Abi on Apr 9, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that overall, your experience was positive. If there are any areas where you feel we could improve and elevate your experience to a 5/5, please do let us know. Your input is invaluable to us, and we're committed to continually enhancing our services to better serve our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable stay.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great at the facility. We had some loud road and car noise. It was great otherwise and the breakfast was good.
Stayed 1 night in Feb 2024
Response from Abi on Feb 13, 2024
Dear Paul, Thank you for taking the time to share your feedback with us. We're delighted to hear that overall, your stay at our facility was enjoyable and that you found our breakfast to your liking. We apologize for any inconvenience caused by the noise from the road and cars. We understand how important a peaceful environment is for our guests, and we'll certainly look into ways to minimize such disturbances in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even better experience.

8/10 Good

william

Stayed 1 night in Feb 2024
Response from Abi on Apr 9, 2024
Dear William , Thank you for taking the time to provide your feedback. We appreciate you staying with us and hope to welcome you back soon.

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was great except the poll was to cold to use
Stayed 1 night in Feb 2024
Response from Abi on Feb 5, 2024
Dear Margaret, Thank you for taking the time to share your feedback. We're delighted to hear that you found everything great during your stay. However, we apologize for the inconvenience with the pool temperature. Your input is valuable, and we will address this to ensure a more comfortable experience in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for an even better stay.

10/10 Excellent

Brandi

Stayed 1 night in Jan 2024
Response from Abi on Apr 9, 2024
Dear Brandi, Thank you immensely for taking the time to leave us a glowing 5/5 review! We are overjoyed to hear that you had such a wonderful experience during your stay with us.Should your travels bring you back our way, we would be absolutely delighted to welcome you again. Until then, if there's anything we can assist you with, please don't hesitate to reach out.Thank you once again for choosing to stay with us. We can't wait to have the pleasure of serving you again in the future!

2/10 Terrible

Elizabeth

Stayed 1 night in Jan 2024
Response from Abi on Jan 15, 2024
Dear Elizabeth, Thank you for taking the time to share your feedback. We're sorry to see that your experience fell short of your expectations. Your satisfaction is important to us, and we would appreciate the opportunity to understand more about your stay. If you're willing to provide additional details, please feel free to reach out to us directly. We value your input and are committed to addressing any concerns to improve our guests' experiences.

4/10 Poor

jordan

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Abi on Jan 15, 2024
Dear Jordan, Thank you for sharing your experience with us. We're sorry to hear that your stay didn't meet your expectations. We value your feedback and would like to learn more about your specific concerns to address them. If you're open to providing more details, please feel free to contact us directly. We strive to make every guest's experience exceptional, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties location is convenient and located close to where we spent our time in Aurora. The staff provided excellent service and were friendly at all times of the day and night. There was nothing we didn't like about our stay at this property. Everything was great
Stayed 2 nights in Dec 2023
Response from Abi on Jan 15, 2024
Dear James, Thank you for your wonderful 5/5 review! We're thrilled to hear that our property's location was convenient for your needs in Aurora. It warms our hearts to know that our staff provided excellent and friendly service throughout your stay. We're delighted that everything met your expectations, and we appreciate your positive feedback. It was our pleasure to have you, and we hope to welcome you back for another great experience in the future.

8/10 Good

Baruch

Stayed 1 night in Dec 2023
Response from Abi on Jan 15, 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit. If there's anything specific you'd like to share with us to enhance your experience, please feel free to reach out. We look forward to welcoming you back.

10/10 Excellent

Tomorow, Independence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Abi on Dec 1, 2023
Hi,Thank you for the stellar 5/5 review! Your positive feedback is greatly appreciated. If you have any specific highlights or suggestions, we'd love to hear more. We look forward to welcoming you back.

10/10 Excellent

Vee

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Abi on Nov 3, 2023
Dear Vee, We are thrilled to receive your 10/10 review for our hotel. Your kind words brightened our day, and we're delighted that you had an exceptional stay.Our team is dedicated to providing the best service, and it's rewarding to hear that you found our accommodations and amenities outstanding. We will share your praise with the team, as your satisfaction is our top priority.When your travels bring you back, we'll be here to welcome you with open arms. Thank you for choosing us, and we look forward to your return!

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, up to date, clean and the staff was great. The breakfast was also excellent. We had a concern that was addressed in a timely manor. We would visit again.
Stayed 2 nights in Oct 2023
Response from Abi on Oct 30, 2023
Dear Beth, We appreciate you taking the time to share your experience at our hotel. It's wonderful to hear that you found the hotel nice, up to date, and clean, and that our staff provided great service. We're also delighted that you enjoyed our excellent breakfast.We take guest concerns seriously, and we're pleased to know that any issues you had were addressed promptly and to your satisfaction. It's important to us that you have a comfortable and enjoyable stay.We look forward to welcoming you back in the future and providing you with another pleasant visit. If you have any suggestions or specific feedback to help us further improve, please don't hesitate to let us know. Your feedback is invaluable to us.

10/10 Excellent

thee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Abi on Oct 26, 2023
Dear Thee, Thank you so much for taking the time to leave us a perfect 5/5 review! We're thrilled to hear that you had such a fantastic experience during your stay at our hotel.Your satisfaction is our top priority, and it's incredibly rewarding to know that we met and exceeded your expectations. We're committed to providing exceptional service and a comfortable environment for our guests, and your positive feedback is a testament to our efforts.We hope to have the pleasure of hosting you again in the future. If you ever have any specific suggestions or requests, please don't hesitate to reach out. We're here to ensure your next visit is just as wonderful as this one.

8/10 Good

Delinda

Stayed 1 night in Oct 2023
Response from Abi on Dec 1, 2023
Dear Delina,Thank you for your fantastic 5/5 review! We're delighted you enjoyed your stay. Your positive feedback means a lot to us. If you have any specific highlights or suggestions, we'd love to hear more. We appreciate your choice and look forward to welcoming you back.

8/10 Good

Chad

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
the rooms were set up well. breakfast was fantastic. the ladies running the breakfast bar were doing a great job. the only issue is we were put in a room with residual smoke smell. so we left the windows open for a few hours to help with the issue. the rooms were designated as "no smoking"
Stayed 1 night in Oct 2023
Response from Abi on Oct 26, 2023
Dear Chad, We appreciate your feedback about your recent stay. We're pleased to hear that you enjoyed our room setup and the fantastic breakfast, and we'll be sure to pass on your compliments to our breakfast bar team.We apologize for the residual smoke smell issue in your designated "no smoking" room. This was not our intention, and we take your feedback seriously. We will investigate this matter to ensure it doesn't happen again. We hope this won't deter you from returning, and we look forward to providing you with a more comfortable stay in the future.Thank you for choosing our hotel.

10/10 Excellent

Seth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here for the weekend was amazing. Traveled as a family and it was in a wonderful area , quiet and clean! Definitely will return!
Stayed 3 nights in Oct 2023
Response from Abi on Oct 9, 2023
Dear Seth, Thank you so much for sharing your wonderful experience at our hotel! We're delighted to hear that your weekend stay with your family was amazing and that you found our location to be in a wonderful, quiet, and clean area. Providing a comfortable and enjoyable environment for our guests is our top priority, and it's fantastic to know that we met your expectations.We look forward to welcoming you and your family back in the future. Safe travels, and see you soon!

10/10 Excellent

Julio

Stayed 2 nights in Oct 2023
Response from Abi on Oct 9, 2023
Dear Julio,Thank you so much for your glowing 10/10 review! We are absolutely thrilled that you had such a fantastic experience during your stay with us.Our team is dedicated to providing the best possible service, and it's incredibly rewarding to know that we exceeded your expectations.We hope to have the pleasure of hosting you again in the future. Your continued support means the world to us. Safe travels, and we look forward to seeing you soon!

4/10 Poor

Verified traveler

CAUTION! $15 per night to park - OUTRAGEOUS
Our stay at Townplace was fine. HOWEVER, they've decided to 'enhance' their revenue by charging $15-per-night for parking. If this was a downtown parking garage location we could understand. However this is on hotel row 7 miles from the airport. We cannot recommend this or any of the other properties that are charging this fee. Clearly they do not value client loyalty if they can't even allow you to park for free.
Stayed 2 nights in Sep 2023
Response from Abi on Oct 9, 2023
Dear Valued Guest, Thank you for sharing your feedback about your recent stay with us. We appreciate your perspective on the parking fee, and we understand your concerns. We continuously review our policies to ensure they align with the best interests of our guests, and we will take your comments into consideration. We apologize for any inconvenience this may have caused and appreciate your loyalty. We hope you will consider staying with us again in the future, and we'll strive to make your next visit even more enjoyable.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. The staff was very helpful.
Stayed 2 nights in Sep 2023
Response from Abi on Sep 19, 2023
Dear Linda,We're delighted to hear that you enjoyed your stay at our hotel! It's wonderful to know that our staff provided you with the assistance you needed. Your satisfaction is our top priority, and we strive to create a comfortable and welcoming environment for all our guests. If you have any specific feedback or suggestions for us, please feel free to share them. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

jamie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
I love staying here for these holiday weekend trips. The place is conveniently located and offers a lot of amenities for someone who may be staying for a weekend, long weekend or an extended stay.
Stayed 1 night in Sep 2023
Response from Abi on Sep 12, 2023
Dear Jamie,We're delighted to be your preferred choice for holiday weekend getaways. It's fantastic to know that you appreciate our convenient location and the array of amenities we offer, catering to guests staying for a weekend, a long weekend, or even extended stays. Your comfort and enjoyment are paramount, and we eagerly await the opportunity to host you again in the future, creating more memorable experiences for you!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Abi on Sep 12, 2023
Dear Karen, Thank you so much for taking the time to leave us a perfect 5/5 rating! We're absolutely thrilled to hear that you had a fantastic experience during your stay at our hotel. Your positive feedback means the world to us, and it inspires our team to continue delivering exceptional service. We look forward to welcoming you back for another outstanding stay in the future!

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Abi on Sep 5, 2023
Ms. Jennifer, Thank you for choosing to stay with us, we hope to welcome you back in the future.Again thank you!

8/10 Good

Stacey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was a little hard and you can hear people above you walking around. Sounds like people stomping. They also charge you $15 a night to park your vehicle.
Stayed 1 night in Aug 2023
Response from Abi on Aug 28, 2023
Dear Stacey,Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience caused by the firmness of the bed and the noise from above. We'll address these concerns to ensure a more comfortable and peaceful experience for our guests.We value your comments and hope to welcome you back for an improved stay.

10/10 Excellent

mark

Stayed 1 night in Aug 2023
Response from Abi on Sep 12, 2023
Dear Mark, We greatly appreciate your wonderful 5/5 rating and the time you've taken to share your feedback. Your positive experience during your stay is truly gratifying for our team. Your support motivates us to consistently provide exceptional service. We eagerly anticipate the opportunity to host you again for another outstanding stay in the future!

10/10 Excellent

Gregory

Stayed 1 night in Aug 2023
Response from Abi on Aug 15, 2023
Thank you for choosing to stay with us! We appreciate you and thank you for a positive review.We hope to welcome you back soon.

10/10 Excellent

Paula S.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Seamless process from start to finish with gracious, friendly staff. Beautiful room with all the comforts of home. Can’t say enough good things about this convenient stop close to the airport
Stayed 1 night in Jul 2023
Response from Abi on Jul 31, 2023
Thank you for your kind words!We're thrilled you had a seamless and enjoyable stay with our friendly staff in a beautiful, comfortable room close to the airport. We look forward to welcoming you back in the future! Safe travels!

10/10 Excellent

Alexandria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great location.
Stayed 3 nights in Jul 2023
Response from Abi on Jul 6, 2023
Thank you for choosing to stay with us, we appreciate you!Again, thank you. We hope to welcome you back soon!

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Our room was very nice, clean, and comfortable!
Stayed 1 night in Jun 2023
Response from Abi on Jun 29, 2023
Thank you for choosing to stay with us. We appreciate you and hope to welcome you back soon!Thank you!

10/10 Excellent

Jill

Stayed 1 night in Jun 2023
Response from Abi on Jul 16, 2023
Thank you for choosing to stay with us, we appreciate you staying with us.We hope to welcome you back in the future.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This area had many restaurants within walking distance.
Stayed 1 night in Jun 2023
Response from Abi on Jun 12, 2023
Thank you for choosing to stay with us and taking the time to provide your feedback. We appreciate you and hope to welcome you back in soon.

6/10 Okay

Christine

Liked: Staff & service, property conditions & facilities
Room was not cleaned on second day and we did not have clean towels. Room smelled like smoke and was very overwhelming to us.
Stayed 4 nights in Jun 2023
Response from Abi on Jun 12, 2023
Thank you for choosing to stay with us and taking the time to provide your feedback. I apologize for any inconvenience you encountered throughout your stay. We are a smoke free property and will be looking into this concern. Regarding cleaning, is it provided every other day unless requested daily. Again, I apologize for not informing you at the time of check-in. I hope you can give us a second chance when traveling to Denver. Thank you for staying with us.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay passing through Denver. It's conveniently located from the airport. The hotel staff are friendly,i t's clean and has great amenities. We even used the outdoor grill for dinner. Such a nice feature.
Response from Abi on May 18, 2023
Thank you for choosing to stay with us and for taking the time to provide your feedback. We appreciate you and will be sharing the feedback with our team. Again, Thank you!

10/10 Excellent

Alfred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The suite is roomy, You got lots of counter space, a cook top & full size fridge to cook is needed. Will stay again
Stayed 2 nights in May 2023
Response from Abi on May 15, 2023
Thank you for choosing to stay with us and taking the time to provide your feedback. Again, thank you!We hope to see you the next time you come to Denver.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Abi on Apr 24, 2023
Thank you for taking the time to provide your feedback. We appreciate you staying with us!Again, thank you.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Abi on Apr 6, 2023
Thank you for choosing to stay with us and taking the time to provide your feedback, we appreciate you!

8/10 Good

Kamrynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Abi on Mar 21, 2023
Thank you for taking the time to provide your feedback. We appreciate you staying with us!

6/10 Okay

John

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Surprise Parking Fee $15
Be prepared for the surprise $15 parking fee. This is a suburban area hotel with an empty parking lot that charges you $15 without warning. There are multiple other hotels in this same area that don’t charge for parking. Go there.
Stayed 1 night in Mar 2023
Response from Abi on Mar 15, 2023
Thank you for providing your feedback, we appreciate you choosing to stay with us.

10/10 Excellent

Sabrina

Stayed 1 night in Mar 2023
Response from Abi on Apr 6, 2023
Thank you for choosing to stay with us and for taking the time to provide your feedback, we appreciate you!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED IT
Stayed 5 nights in Feb 2023
Response from Abi on Feb 13, 2023
Thank you for taking the time to provide your feedback. We appreciate you staying with us, and we are thrilled to know you enjoyed your stay.Again, thank you!

10/10 Excellent

Elizabeth, KANSAS CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Desiree

Stayed 1 night in Dec 2022

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. The staff was helpful and friendly.
Response from Abi on Dec 30, 2022
Thank you for providing your feedback, we appreciate you staying with us.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and onvenient, but $10 for parking for a hotel on the fringe of Denver.? Not disclosed when booking
Stayed 1 night in Dec 2022
Response from Abi on Dec 28, 2022
Thank you for providing your feedback, we appreciate you staying with us.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel. Very clean. Staff was extremely friendly
Stayed 1 night in Dec 2022
Response from Abi on Dec 1, 2023
Dear Bruce,Thank you for your fantastic 5/5 review! We're delighted to hear that you found our hotel amazing, and we appreciate your kind words about the cleanliness and the extremely friendly staff.Maintaining a clean and welcoming environment is a top priority for us, and we're thrilled to know that it contributed to your positive experience. If your travels bring you back our way, we'd be honored to host you again.Thank you for choosing our hotel, and we look forward to serving you in the future!

4/10 Poor

Norma

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was clean and updated when we arrived. however; it was not cleaned properly the day they did housekeeping. They did not disclosed additional parking fees at the time of the reservation 10.00 tax overnight seems a little too much. The breakfast food was average and with limited options. Not the best Marriott option for the cost!
Response from Abi on Dec 1, 2022
Thank you for your feedback, I have shared this with our team, and we are committed to improve our services.

10/10 Excellent

Rana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, around 20-30 min walk to railway station, which goes to the airport and downtown Denver (Union Station).
Stayed 2 nights in Oct 2022
Response from Abi on Oct 24, 2022
Thank you for taking the time to provide your feedback, we appreciate you staying with us!

8/10 Good

Michele

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was clean and the location was good. We did get a knock on our door at 8am from housekeeping and had to move our car for construction at the last minute, but overall not bad
Stayed 1 night in Oct 2022
Response from Abi on Oct 11, 2022
Thank you for taking the time to provide your honest feedback. I want to apologize for the inconvenience you experience throughout your stay. I hope you give us a second change and visit us again.

10/10 Excellent

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Oct 2022
Response from Abi on Oct 3, 2022
Thank you for taking the time to provide a positive review, we appreciate you staying wit. I have shared your feedback with our team. Thank you again!