Flat-screen TV

Reviews of TownePlace Suites By Marriott Denver Downtown

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 450 out of 1000 reviews" "
Rating 8 - Good. 375 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barbara E. on Mar 20, 2024
Gregory,Thank you for taking the time to give us a review. We look forward to seeing you again on your travels to Denver.

10/10 Excellent

Miranda

Business traveler
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2024
Response from Barbara E. on Mar 19, 2024
Miranda,Thank you for your review of our hotel. We look forward to seeing you again.

6/10 Okay

Emily

Stayed 2 nights in Mar 2024
Response from Barbara E. on Mar 19, 2024
Emily, Thank you for your review of the hotel.

10/10 Excellent

Sallye

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants within walking distance. Good free breakfast at this hotel. We rented the one bedroom suite that has separate bedroom from the living room/ kitchen area. Love having space where my husband can work late on his computer (with desk area) while I can rest in the bedroom.
Stayed 6 nights in Feb 2024
Response from Barbara E. on Feb 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Thomas

Traveled with partner
The hotel is not new and shows some signs of wear but the room was clean and comfortable, breakfast was good.
Stayed 1 night in Feb 2024
Response from Barbara E. on Feb 26, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2024
Response from Barbara E. on Jan 29, 2024
Thank you for your review of the hotel. We look forward to seeing you again.

6/10 Okay

Cuauhtemoc

Traveled with group, Traveled with pets
It was good.
Stayed 1 night in Jan 2024
Response from Barbara E. on Jan 23, 2024
Thank you for your review of the hotel.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only there passing through but felt very welcomed
Response from Barbara E. on Jan 22, 2024
Thank you for your review of the hotel.

6/10 Okay

Mathew

Disliked: Staff & service
We were in a non smoking room, but clearly a previous guest smoked in the room and the smell was lingering. There will little things all over that were broken and fixed with tape.
Stayed 1 night in Jan 2024
Response from Barbara E. on Jan 12, 2024
Dear Mathew,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your issues have been shared with our housekeeping leaders to ensure this is an isolated incident.

8/10 Good

Tim

Traveled with family
Stayed 1 night in Jan 2024
Response from Barbara E. on Jan 8, 2024
Thank you for your review of the hotel. We look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
We’d stay again
Great stay. Checkin was fast and easy thanks to Barbara’s friendliness and genuine care. Room nice size-well larger than average, equipped kitchenette, good shower pressure and comfortable bed.
Stayed 1 night in Dec 2023
Response from Barbara E. on Jan 4, 2024
Michael,Thank you for your review of the hotel! It was my pleasure to check you in. We look forward to seeing you again.

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Barbara E. on Jan 4, 2024
Thank you for your review of the hotel. We look forward to seeing you again.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around property was just ok
Response from Barbara E. on Feb 5, 2024
Thank you for your review of the hotel.

2/10 Terrible

James

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
MYy st
Stayed 1 night in Dec 2023
Response from Barbara E. on Jan 4, 2024
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations

10/10 Excellent

robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to so much staff were friendly and accommodating the room was clean and it was a pleasant experience
Stayed 1 night in Nov 2023
Response from Barbara E. on Jan 4, 2024
Thank you for your review of the hotel. We look forward to seeing you again.

8/10 Good

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location of the room
Stayed 5 nights in Nov 2023
Response from Barbara E. on Jan 4, 2024
Thank you for your review of the hotel. We look forward to seeing you again.

10/10 Excellent

Anna, Pleasant Prairie

Stayed 1 night in Nov 2023
Response from Barbara E. on Jan 4, 2024
Thank you for your review of the hotel. We look forward to seeing you again.

10/10 Excellent

Anna, Pleasant Prairie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There was a cockroach found which was terrifying. Other than that I love this place and that is why I came back.
Stayed 1 night in Nov 2023
Response from Barbara E. on Jan 4, 2024
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Our pest control company has already taken care of the issue.

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Barbara E. on Nov 14, 2023
Thank you for your review of our hotel. We look forward to seeing you again.

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Barbara E. on Jan 4, 2024
Thank you for your review of the hotel. We look forward to seeing you again.

6/10 Okay

Jeffrey

Staff good. Hotel not so good. Not very clean, mold in shower, did not drain also. Breakfast was average. Room also had cooked food odor upon checkin that did not get any better over a 3 night stay. Price was fair, hotel can do better.
Stayed 3 nights in Oct 2023
Response from Barbara E. on Nov 8, 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. your comments have been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Cindy, South Wayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet
Stayed 2 nights in Oct 2023
Response from Barbara E. on Oct 27, 2023
Thank you for your review of the hotel. We look forward to seeing you again.

6/10 Okay

Chris

Stayed 3 nights in Oct 2023
Response from Barbara E. on Nov 8, 2023
Thank you for your review of our hotel.

10/10 Excellent

Prudence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
This was very clean. We stayed three times in a couple of weeks so three rooms all perfectly clean. The staff were super helpful, breakfast was great. The location was close enough to town to be walkable but also easy to get around other parts of Denver from there.
Stayed 7 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of hotel. We enjoyed having you with us. We look forward to seeing you again.

10/10 Excellent

Jaylen

Liked: Cleanliness, staff & service, property conditions & facilities
My room was basically like a studio apartment. It was nice having a full kitchen that I can prepare meals in. I also really like the area. If cooking, isn’t your thing, there are plenty of restaurants within walking distance. I will definitely stay here again.
Stayed 6 nights in Oct 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are glad you enjoyed your stay with us.

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel.

4/10 Poor

Donna

Traveled with group
Disliked: Amenities, property conditions & facilities
Our room had issues with kitchen plumbing for 3 days before they would move us to another room. Kitchen flooded 4 times during our stay. Maintenance did not show up on the first day and on second day when they showed they couldn’t do anything about it and had to call in an outside plumber who wouldn’t do the work until outstanding bill was paid the following day. We had to wait in room until they showed and missed breakfast for two days and had to cancel our morning plans waiting in room for two days.
Stayed 6 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are sorry you were disappointed with your stay with us. I want to apologize for the inconvenience you encountered with your guest room.

8/10 Good

Keli

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
The guest relations people at the front desk are fantastic. The rooms are nice and spacious. The location is great for exploring Denver.
Stayed 5 nights in Oct 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.

8/10 Good

Timothy

It’s nothing really fancy but it’s clean, comfortable and well run. You can easily access the public transportation which was very good and safe and there are plenty of places to eat and drink within walking distance or a short bus ride.
Stayed 5 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.

10/10 Excellent

Taylor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.

6/10 Okay

Roman

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
The hotel is very overpriced vis a vis the quality of the rooms. For example, windows don't open, the molding around door frame fell off, and the door to a room does not close, upholstery on furniture is stained.
Stayed 2 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are sorry you were disappointed with your stay with us. We are working on getting our renovation.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.

10/10 Excellent

Geronima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.

10/10 Excellent

Tomas

Stayed 6 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.

8/10 Good

Anne

Traveled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.

8/10 Good

Mohammad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was nice, and the location was good
Stayed 5 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.

8/10 Good

JOYCE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towne Place Hotel Downtown Denver was convenient to which to drive- just off Speer Blvd at Broadway, near Denver General Hospital. It is in the former Hirschfield building, so some historical significance. The interior layout and decorating is dated, especially for the price of the room. We found the room clean and met our needs, just not a bright and uplifting room.
Stayed 1 night in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us. We are working on getting our renovation.

6/10 Okay

Charlene

Disliked: Staff & service
Was just okay!
Kitchen and bathroom faucets both leaked onto the counters. Bathroom towels were small and thin. Sheets were thin and pillows small. Laundry facilities were not working. Very loud air conditioning unit. Breakfast buffet was not properly tended to. The garbage overflowed, food items not restocked in a timely manner. On morning 5 of 6 there was no more yogurt nor milk. I went to the front desk to inquire about the buffet status, the young man really didn’t care. Clearly it wasn’t his problem. So, not great at all. Definitely not Marriott standards. Will look at other hotels for our next baseball trip.
Stayed 6 nights in Aug 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are sorry you were disappointed with your stay with us. I want to apologize for the inconvenience and my staff. The front desk agent that you encountered is no longer with us.

6/10 Okay

Celia

Stayed 2 nights in Sep 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel.

10/10 Excellent

Keith

Stayed 4 nights in Aug 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are happy you enjoyed your stay with us.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Good location...all I can say
Location was good, but that was about it. The hotel is old, and not in a shabby chic way. It simply needs updating and refreshing. Breakfast was basic....they had waffles but no syrup, and gravy with no biscuits.....really?
Stayed 3 nights in Aug 2023
Response from Barbara E. on Oct 18, 2023
Thank you for your review of the hotel. We are sorry you were disappointed with your stay with us. We are working on improving our breakfast.

8/10 Good

Cora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Barbara E. on Sep 6, 2023
Thank you for your review of the hotel.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was very helpful and kind
Stayed 3 nights in Aug 2023
Response from Barbara E. on Sep 6, 2023
Thank you for your review of the hotel.

10/10 Excellent

Shukant

Stayed 1 night in Aug 2023
Response from Barbara E. on Sep 12, 2023
Thank you for your review of the hotel.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Barbara E. on Sep 6, 2023
Thank you for your review of the hotel.

6/10 Okay

Jeremy

Stayed 1 night in Aug 2023
Response from Barbara E. on Sep 12, 2023
Thank you for your review of the hotel.

8/10 Good

michael, charlotte

Stayed 3 nights in Jul 2023
Response from Barbara E. on Sep 6, 2023
Thank you for your review of the hotel.

8/10 Good

Joseph, Opelousas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was OK but we did find a pair of underwear in the room
Stayed 5 nights in Jul 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff, the breakfast options and how clean and orderly everything was.
Stayed 5 nights in Jul 2023
Response from Tatiana G. on Jul 30, 2023
Hello Valued Guest,We thank you for taking the time to comment on your recent stay with us! I am pleased to learn that you were able to experience a great stay with us as promised due to the cleanliness of your suite, wide variety of breakfast options and the opportunity to meet some of many great team members of ours! Please rest assured that your comments will be shared within our team to ensure their great work does not go unnoticed by our valued guest such as yourself. We hope to see you all back soon and thank you again for choosing to stay with us!