Ratings based on 142 Verified Reviews

3.9 out of 5
79% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from N.C.

Condition of the room and building

Posted Nov 15, 2017
The Staff was great,and the rooms were clean. The furnishings were old and banged up. The carpets were old and should have been replaced two years ago. Repairs in the restroom were glued with caulking. Time for a remodel.
Comment from Hotel Management
Nov 27, 2017 by Deven S., Hotel Management
Thank you for sharing your experience with us. We are in the planning process for renovations and we hope that you will visit us before, during and after. This will add value to future travels to our property and allows you to be a part of our improvements.
2 out of 5
by A verified traveler from Fort Lauderdale, FL

Not worth the money I paid.

Posted Oct 16, 2017
Pros: Location
Cons: To Pay $179+ tax a night the furniture was old, scratched and dirty. The sofa bed was badly soiled and cushions and springs were flat.
Location: Hotel is in a great area for shopping and eating out.
The hotel room was in need of a makeover. The kitchen cabinets were dated and scarred. The ceiling had cracks that were poorly hidden with paint. The room had a couple of house flies in it. The pictures on the walls were scratched. The sofa bed was stained heavily and very uncomfortable to sit on. The furniture was dated a/warn and needed to be replaced. I have stayed at other Residence Inns that were beautiful and gave you a feel of true class and comfort. I would not stay at this hotel again unless it had a complete makeover.
Comment from Hotel Management
Nov 13, 2017 by Deven S. , Hotel Management
Cassandra, Thank you so much for your feedback. We take all guest concerns seriously and we will make sure to look into your concerns directly.
5 out of 5
Recommended
for Everyone
by A verified traveler from deptford nj

Great Rooms

Posted Oct 16, 2017
The staff was very friendly and the facilities were great. The rooms were very spacious and comfortable. I will be back again.
Comment from Hotel Management
Nov 13, 2017 by Deven S. , Hotel Management
Thank you so much for your feedback and kind words Mark!
3 out of 5
by A verified traveler

Posted Oct 4, 2017 on Hotels
Comment from Hotel Management
Nov 13, 2017
Thank you for rating your experience with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lousianna

Centrally located.

Posted Sep 26, 2017
Couldn't ask for a nicer stay. Staff very friendly An helpful. This was our second time to stay there. Each stay was 10 days. Not one complaint! Will stay again.
Comment from Hotel Management
Sep 28, 2017 by Deven S. , Hotel Management
Thank you so much for your feedback and rating of your experience with us. We look forward to your next stay with us.
2 out of 5
by A verified traveler from Maryland

Very Disappointing Stay

Posted Sep 15, 2017 on Orbitz
Cons: Everything
There were teenagers everywhere is this hotel. Dogs barking. The indoor pool was closed. We booked this hotel specifically for that reason. The staff was not helpful in making the accommodations any better. There was mold in the bathroom. The carpet is coming up we almost tripped on it. The toilet ran all night.
Comment from Hotel Management
Sep 18, 2017 by Deven S. , Hotel Management
Thank you for choosing to stay with us and taking the time to rate your experience with us. Based on your feedback, your experience did not meet nor exceed the expectations of you and our hotel. We find your concerns important and we are looking into them. We look forward to your next visit with us.
1 out of 5
by A verified traveler

Posted Aug 28, 2017
Room smelled like pet urine and had multiple carpet stains throughout the room. Unfortunately only room left and I had prepaid. Furniture was very worn. Could not recommend at all.
Comment from Hotel Management
Aug 31, 2017 by Deven S. , Hotel Management
Thank you so much for your feedback. We have notated your concerns and will look into them immediately. Thanks again for your feedback and choosing to stay with us.
3 out of 5
by A verified traveler from Eldersburg, MD

Not Very Clean

Posted Aug 23, 2017
Pros: Staff was friendly
Cons: Cleanliness
I thought the staff was very friendly but the overall condition and cleanliness of the hotel was not very good. I am not 100 percent sure our room was cleaned from the last time someone stayed in that room. There were stains on the tables and it did not smell very good. The breakfast was decent. I will not stay there again.
Comment from Hotel Management
Aug 24, 2017 by Deven S. , Hotel Management
Joe, Thank you so much for complimenting our staff on their service and hard work. As your concerns are extremely important to us, we will look into them. We hope that you would provide us another opportunity in the future to accommodate you in the near future. We would love to have you back.
4 out of 5
by Eric

Posted Aug 1, 2017 on Hotels
Comment from Hotel Management
Aug 24, 2017
Thank you so much for rating your experience with us.
3 out of 5
by A verified traveler

Disappointed

Posted Jul 21, 2017 on Hotels
Our stay started off with us getting bumped to a neighbor hotel because they were overbooked. We had booked a 2 bedroom suite, and was given a 2 queen bed room next door. They did comp the night stay at the other hotel, but the room wasn't comparable to what we wanted. After that, checked in the next day and had to wait 20 minutes cause it still wasn't cleaned. Ughhh. Our room was very dated, carpet was ripped in areas, drawers were broken and fridge leaked. So, can't say that we will be back.
Comment from Hotel Management
Aug 24, 2017
Thank you so much for rating your experience with us. We are so happy that we were able to assist you in addressing your concerns directly. We look forward to your return in the future.