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Reviews of Risley Hall Hotel

3 out of 5
Risley Hall Hotel
Derby Road, Risley, Derby, England

Reviews

7.0

Good

Rating 10 - Excellent. 137 out of 535 reviews" "
Rating 8 - Good. 169 out of 535 reviews" "
Rating 6 - Okay. 106 out of 535 reviews" "
Rating 4 - Poor. 68 out of 535 reviews" "
Rating 2 - Terrible. 55 out of 535 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rubbish staff, very run down. Left after 2 hours
Stayed 1 night in Mar 2024

6/10 Okay

Jill

Stayed 1 night in Mar 2024

2/10 Terrible

Jen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It might be nice when it is finished, but i wouldn't bank on it. Outdated, falling apart, bar/restaurant closed. Workmen all over the building. Breakfast was awful - at last minute told kitchen was closed so no hot food - despite menus on the table for cooked breakfasts. Continental breakfast was not fresh, cheese was sweaty and meat was curling up at the ends, yoghurt was warm, the only safe bet was a packet of coco pops - but then there was no bowls! Shame as building looks lovely on the outside and grounds have lots of potential, but especially for now, I would say steer clear to avoid disappointment.
Stayed 1 night in Feb 2024
Response from reception team on Mar 7, 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Terrible

Peter

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel in which we had stayed while visiting Britain for many years. The outside appearance of the hotel is beautiful. The car park, owing to excessive rain, was a muddy bog as it was not paved. The interior has some elegant old furnishings but looks dated and highly neglected. Our room was in the attic and had only skylights with no regular windows. The beds were fairly comfortable. It was a cold day when we arrived - the skylights had been left open and the heating was not working. The staff eventually supplied a stand-up heater. There was no hot water in the bathroom, and showering was painful. The room did. It look clean - there was a proliferation of dust. We ate dinner in the restaurant the first night - the restaurant was cold, we were the only customers, and the food was mediocre. Full English breakfast in the morning was much better. I would not recommend this hotel to anyone. I did not make a formal complaint to the management as the attitude seemed to be that such conditions were par for the course for an older property. I was frankly surprised that the property had a license to be in business.
Stayed 2 nights in Feb 2024
Response from Hotel reception team. on Mar 7, 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Terrible

Andy

Business traveler
Used to be great . But now it’s horrendous and disgusting … dirty , tired , stains everywhere … horrible . If it wasn’t late I would have just turned round and walked out . Shame it used to be so good 20 years ago !!!
Stayed 1 night in Jan 2024
Response from Hotel reception team. on Mar 7, 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Terrible

Denise

Stayed 1 night in Jan 2024
Response from Hotel reception team. on Mar 7, 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Kevin

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Disaster
Stayed 1 night in Jan 2024
Response from reception team on Mar 7, 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Hotel I have ever stayed in.
Hairs in the bathroom on the floor, insects too! This hotel does not look anything like the photos and is in desperate need of repair. Not clean at all which surely is rule number 1 to get right, Reception staff were great which was the only saving grace.
Stayed 1 night in Jan 2024
Response from Hotel reception team. on Mar 7, 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

4/10 Poor

Robert

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel reception team. on Mar 7, 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing overnight stay
Great character left in the buildings , wonderful to see original features, need a bit of fresh paint here and there, staff very commendable, very peaceful. 2nd time we have stayed and did not disappoint, will stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Francis

Stayed 1 night in Jan 2024

6/10 Okay

STEVEN

Stayed 10 nights in Dec 2023
Response from Hotel reception team. on Mar 7, 2024
HelloThank you for your review, the hotel is undergoing major refurbishment at the moment,hence why we have no restaurant or bar and limited rooms.I apologise for any inconvenience that has been caused during your trip.Kind Regardsreception

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Naomi

Stayed 2 nights in Dec 2023

2/10 Terrible

Jameela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Steve

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

michael

Stayed 1 night in Dec 2023

4/10 Poor

Peter

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Really poor
Booked an executive room which looked absolutely nothing like the photo on on the booking page. Everything is tired, old and doesn't feel clean.
Stayed 1 night in Dec 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate for an overnight stop. Noise pollution from heating system was the only downside. Kitchen was closed, but was informed in advance, so it was fine
Stayed 1 night in Dec 2023

6/10 Okay

Gabriele

Business traveler
The property could have potential but looks very tired and service could be better
Stayed 1 night in Dec 2023

4/10 Poor

Sarah

Stayed 1 night in Nov 2023

10/10 Excellent

Christina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expecting the worse after reading some other reviews but pleasantly surprised. Beautuful old building, our room had original beams. Ground great fior walking our dog, and the area immediately in front of hotel well maintained. Staff were lovely, very helpful. Booked in again on ti break our return trip from Yorkshire. Looking forward to it. The restaurant was clised fir evening meal, advise pre booking a meal at the Risley Park pub, virtually next door. Also great.
Stayed 1 night in Nov 2023
Response from Lauren - Reception on Nov 27, 2023
Thank you Christina for your kind review, we look forward to welcoming you back on your return trip.

2/10 Terrible

Gary

Stayed 1 night in Oct 2023
Response from Hotel reception team. on Oct 24, 2023
Sorry you feel this way.

4/10 Poor

Rob

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor show
The evening host was very welcoming and helpful however that’s the only praise I have. There are no rooms which can accommodate a wheelchair user comfortably, which was high on my priority list. The rooms were large but very dated. Windows were falling to bits and could not be closed securely. All the mattresses I checked I could tell you the exact gauge of spring used and what shape they were, they are well past their best and uncomfortable. The bathrooms were tired, functional but the significant mould around the enclosures was off putting. The hallways stank of weed and we’re not a pleasant place to be. I waited 20 minutes in the morning to speak to a member of staff however they were nowhere to be seen and another 3 guests were also in search of one for help.
Stayed 1 night in Oct 2023
Response from Hotel reception team. on Oct 18, 2023
Thank you for taking the time to leave feedback.

2/10 Terrible

Kim

Business traveler
Disliked: Cleanliness, property conditions & facilities
Hotel could be lovely but very run down. Car park pitch black when I arrived. Didn’t see another person other than the receptionist. No restaurant. Told to eat breakfast away from hotel. Bedroom and bathroom desperately needed refurbishment. Didn’t feel safe as a lone traveller.
Response from reception team on Oct 18, 2023
Thank you for taking the time to leave feedback.

6/10 Okay

Lisa

Traveled with group
Liked: Cleanliness
Beautiful building, very nice room. Breakfast frankly dismal.
Stayed 1 night in Oct 2023
Response from Hotel reception team. on Oct 9, 2023
thank you for your review

6/10 Okay

Abigail

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is desperate need of refurbishment which is a shame as it could be a really lovely hotel. The restaurant and bar were closed and we were informed on arrival that there would be no hot food available at breakfast. Breakfast consisted of toast or cornflakes. The room was a good size and was clean however it was cold as the window would not close and we were also therefore awoken in the early hours by another guest loading their car. We only saw one member of staff during our visit and he seemed to be doing everything! Overall it met our needs as a place to stay after a wedding but I wouldn't recommend staying here for any longer period of time!
Stayed 1 night in Sep 2023
Response from Hotel reception team. on Oct 1, 2023
Thank you Abigail, we will pass all of your comments on.

2/10 Terrible

Beverley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lauren - Reception on Sep 28, 2023
Thank you Beverley.What was terrible about your stay? Please feel free to contact us.

8/10 Good

David

Stayed 1 night in Sep 2023
Response from Hotel reception team. on Sep 28, 2023
thank you David

2/10 Terrible

david

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor Does not a restaurant or a functioning bar Poor standards of hygiene
Stayed 1 night in Sep 2023
Response from reception team on Sep 28, 2023
Thank you for identifying the issues you've raised, we will have this looked into.

6/10 Okay

Neil

Disliked: Cleanliness, property conditions & facilities, room comfort
In need of some care and attention
Lovely looking place from the picture on the outside but once you step into the guest area things go down hill. Room was poorly cleaned and certainly in need of tlc dead dried up spider in the bath, holes in the walls, cobwebs and dust everywhere.
Stayed 1 night in Aug 2023
Response from Hotel reception team. on Sep 20, 2023
Thank you for the feedback.

4/10 Poor

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel reception team. on Sep 20, 2023
Thank you for the feedback.

6/10 Okay

Philip

Stayed 1 night in Sep 2023
Response from Hotel reception team. on Sep 28, 2023
Thank you for taking time to leave feedback.

6/10 Okay

Susan

Traveled with family
Needs a lot of upgrading refurbishment and decoration very outdated
Stayed 2 nights in Sep 2023
Response from Lauren - Reception on Sep 28, 2023
Thank you for taking time to leave feedback.

8/10 Good

Sally

Stayed 2 nights in Aug 2023
Response from Lauren - Reception on Sep 28, 2023
Thank you Sally

10/10 Excellent

Christine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
This could be a first class hotel with some money spent restoring all the old features. Wonderful location and beautiful surroundings. Really spacious and clean rooms with all facilities that are needed and more. Staff are more than polite and helpful. They are also friendly, homely and cant do enough for you to resolve any problems. We had a extremely comfortable and enjoyable stay with you in August and will certainly be returning.
Stayed 2 nights in Aug 2023
Response from Hotel reception team. on Sep 28, 2023
Thank you for taking time to leave feedback Christine, we are glad to hear that you enjoyed your stay and plan to return.

10/10 Excellent

Lesley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from reception team on Sep 28, 2023
Thank you for taking time to leave feedback.

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities
Third visit here, lovely old building and good location which is why I have been 3 times, but it is let down by neglect, there are issues with ceilings and general maintenance and the gardens could been lovely if a full time gardener employed
Stayed 1 night in Aug 2023
Response from Lauren - Reception on Sep 28, 2023
Thank you Andrew, we are currently in the process of having refurbishments :)

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
In it's day it would have been a beautiful building, but is declining fast. Very dirty, room, old bedding and towels. Smell of damp in room and bathroom. Needs a huge input of money to bring it back up to a minimum standard and sincerely hope that the owners do to preserve e what could be a stunning building.
Stayed 1 night in Aug 2023
Response from Hotel reception team. on Sep 28, 2023
Thank you for taking time to leave feedback.

10/10 Excellent

Helen

Traveled with partner
Liked: Amenities
Nice old hall with period styling. Perfectly fine room. Great service from staff.
Stayed 1 night in Aug 2023
Response from Lauren - Reception on Sep 28, 2023
Thank you for taking time to leave feedback Helen, we are glad you enjoyed your stay with us here at Risley.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
The staff were great, only could have been in uniform or with name badges so they could be identified. Beautiful historic house but very badly maintained, confusing decor, dirty and neglected. The owners should be ashamed of themselves. Room was hot and stuffy and although there was a fan, this did not work, neither did the tv remote and reception limited. Lucky for us there was another room with patio doors which the staff kindly moved us to. Unorganised breakfast with lack of staff, no bacon, no beans, no orange, no white sugar.
Stayed 1 night in Aug 2023
Response from Lauren - Reception on Sep 28, 2023
Thank you for taking time to leave feedback.

4/10 Poor

Ashleigh

Disliked: Cleanliness, property conditions & facilities
Needs a complete renovation
Think it would have been a lovely place to stay 15 years ago as is a beautiful building and gardens but needs a complete make over. Damp musty smell in the room, whole place not that clean. We used it just as a bed to sleep in so spent no time in the room, if it was a nice weekend away we would have moved hotel. Staff were nice though.
Stayed 1 night in Jul 2023
Response from Hotel reception team. on Aug 2, 2023
Thank you for your feedback.

2/10 Terrible

Tim

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Run down,tired looking, desperately in need of renovation, room disgusting, plaster fallling from the walls and bathroom unfit for purpose ! Poor service at breakfast.
Stayed 2 nights in Jul 2023
Response from Hotel reception team. on Aug 2, 2023
Thank you for your feedback.

10/10 Excellent

Stuart

Stayed 1 night in Jul 2023
Response from Lauren - Reception on Aug 2, 2023
Thank you for your feedback.

4/10 Poor

Claire

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, unimpressed, dirty, weird place, tv not queuing, shower virtually unusable. Will be requesting a refund
Stayed 1 night in Jul 2023
Response from Hotel reception team. on Aug 2, 2023
Thank you for your feedback.

4/10 Poor

David

Stayed 1 night in Jul 2023
Response from Hotel reception team. on Aug 2, 2023
Thank you for your feedback.

2/10 Terrible

Stuart

Stayed 1 night in Jul 2023
Response from reception team on Jul 23, 2023
Thank you for the feedback.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel reception team. on Jul 16, 2023
Thank you for giving feedback

2/10 Terrible

Valerie

Disliked: Cleanliness, property conditions & facilities
The bed was comfortable and the room rate was cheap - the only positives in a very disappointing stay. This hotel is desperately in need of renovation. It's dilapidated and dated. The first room I was offered was very hot and smelled damp. The alternative was equally hot and the window only opened a few inches at the top so it was impossible to get any cool air in. There was dust everywhere including on the electric fan. The carpet hadn't been vacuumed. This is the first time I've ever posted a negative review!
Stayed 1 night in Jul 2023
Response from Hotel reception team. on Jul 16, 2023
Thank you for giving feedback