3 outdoor pools, pool umbrellas, sun loungers

Reviews of Crystal Cove by Elegant Hotels - All-Inclusive

4 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 166 out of 355 reviews" "
Rating 8 - Good. 116 out of 355 reviews" "
Rating 6 - Okay. 40 out of 355 reviews" "
Rating 4 - Poor. 18 out of 355 reviews" "
Rating 2 - Terrible. 15 out of 355 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities
we were greeted in a friendly and professional manner that expedited our business transaction quickly, and were able to get to our room to begin our vacation. The room was clean, comfortable, and well organized. Like many hotel rooms, it did not have enough electrical outlets, but we may do. The landscaping and architecture were tasteful and well designed. It was adequately lit at night, but not in a harsh or overly bright manner. The food at both restaurants were well prepared and had a very good variety. Every member of the staff was upbeat, positive, friendly, and helpful. We certainly had enough recreation options. The beach and waters were super. Overall, we had a wonderful time.
Stayed 6 nights in Mar 2024

8/10 Good

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Every staff member we encountered was fantastic, really making us feel welcome. That was really what made our experience so great. The drinks were great and the food was better, we enjoyed the different themes of foods. The complimentary water sports were a plus too. Overall we had a really good time here
Stayed 6 nights in Mar 2024
Response from CB on Mar 27, 2024
Dear Cameron,Thank you for your positive score on your recent stay with us.We appreciate your warm comments and will certainly share them with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager

6/10 Okay

Sue

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The setting is gorgeous. That said, the property is in poor repair. Heard there are plans for a refurbishment in 2025. The food was poor quality, akin to a school cafeteria. Needs some better management and training for staff.
Stayed 3 nights in Mar 2024
Response from CB on Mar 10, 2024
Dear Sue,Your comments were appreciated on the areas which need our immediate attention.Please accept our apology for any inconvenience caused.The team continues to carry out care maintenance and upkeep of the rooms and property, until major renovations have been completed.SincerelyCeleste BelgraveGuest Activities Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from CB on Feb 28, 2024
Dear Jason,Thank you for your positive score on your recent stay with us.We appreciate your score and hope to welcome you back in the not-too-distant future.Sincerely

4/10 Poor

Antonio

Disliked: Staff & service, property conditions & facilities
Extremely Disappointing. All Inclusive was less than substandard. The place is Very Tired and still back in 94, and now its's 2024 !! Extremely overpriced and misleading website for food and property
Stayed 7 nights in Feb 2024
Response from CB on Feb 21, 2024
Dear Antonio, We sincerely apologize for the inconvenience caused in not meeting your expectations.The team will continue to carry out room maintenance and upkeep of the property, until major renovations have been completed.SincerelyCeleste BelgraveGuest Activities Manager

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I can’t say enough good things about Crystal Cove. Though the rooms need some TLC (refurbishment scheduled for later this year) it is the staff that truly makes this place a gem. It is the reason we keep coming back year after year for more than the past decade!
Stayed 1 night in Jan 2024
Response from CB on Feb 11, 2024
Thank you for your positive score on your recent stay with us.We were happy that you enjoyed your stay with us and will share your comments with the team.We look forward to your return visit.Regards

2/10 Terrible

Greg

Traveled with family and small children
Disliked: Staff & service
Check- in was long and moody, no one smiles
Stayed 1 night in Dec 2023
Response from CB on Jan 3, 2024
Dear Greg,Thank you for your feedback, your holiday experience is very important to us.Retraining will continue with the team, as we strive to improve our service standards. Please accept our apology for any inconvenience caused.SincerelyCeleste BelgraveGuest Activities Manager

2/10 Terrible

James

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible. Old, falling apart, service with a scowl, inedible food.. I could go on and on. It really was the accumulation of dozens of issues that accumulates during your first day of being there. There is a nice view, with a rocky beach, and that’s all they have going for them.. the manager Raj was brought in for the Marriott “transition” and from what I can tell, is not doing a good job at all.. we ended up leaving to another hotel, with no refund, after our 2nd night of 5 total. They offered 1,000 Marriott points but no refund. We came back to get as many drinks from the bar during day when we felt like going to the beach, but couldn’t stomach the food or the service so we never would last long. The beach chairs and cushions are growing something on them.. and never any towels available… I could go on and on..
Stayed 5 nights in Dec 2023
Response from CB on Dec 28, 2023
Dear James,We were truly sorry to learn of your experience whilst staying with us. We sincerely apologize for the inconvenience caused. Your review will be shared with the team, as we strive to improve our product and services through continual staff training and inhouse maintenance, until major renovations have been completed.SincerelyCeleste BelgraveGuest Activities Manager

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay and will definitely return!
Can’t thank the staff enough for how great they were - particularly with our 10month old son. The hotel were so good at being flexible with us where our schedule was, at times, dictated by our baby. The food is great. Of all the hotels we have stayed at in Barbados, this has by far the best vibe. It was perfect for our first holiday with our new born son.
Stayed 5 nights in Dec 2023
Response from CB on Dec 10, 2023
Dear Tom,We appreciate that you took the time to complete a review on your recent stay with us.Your warm comments will be shared with the team, who made your stay very enjoyable and were also great with your son.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager

8/10 Good

Christopher

Stayed 8 nights in Nov 2023
Response from CB on Dec 10, 2023
Dear Christopher,Thank you for your positive review on your recent stay with us.We appreciate that you took the time to complete a review.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager

2/10 Terrible

Sofia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Couldn’t rest
I stayed for 3 nights and 2 nights in a row the fire alarm went off at 3am in the morning interrupting my sleep and scaring the hell out of me. Outside my room there was a generator or something doing a terrible noise that didn’t end.
Stayed 3 nights in Nov 2023
Response from CB on Nov 19, 2023
Dear Sofia,We were truly sorry to learn of the concerns raised in your review on your recent stay with us. Your holiday experience is very important.Please accept our sincere apologizes for any inconvenience you may have experienced.We will certainly share your review with the team, to avoid the occurrence again.SincerelyCeleste BelgraveGuest Activities Manager

10/10 Excellent

Lavarnan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Overall great vibes and fun resort.
Stayed 5 nights in Sep 2023
Response from CB on Nov 3, 2023
Dear Lavarnan,Thank you for your positive score in your review, on your recent stay with us.We were happy to learn of the overall great vibes you experience and cannot wait to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager

2/10 Terrible

Henasia

Disliked: Cleanliness, property conditions & facilities
Response from CB on Oct 10, 2023
Dear Henasia,We were truly saddened to learn that we did not meet your expectations on your recent holiday with us. Your holiday experience is very important.We wish to apologize for any inconvenience caused.Thank you for taking the time to complete the review.Sincerely,Celeste BelgraveGuest Activities Manager

6/10 Okay

MARGIANA DANIELA

Traveled with partner
Beach was not fully accessible, you were limited to a very small part to be able to swim in. Water taxi was not running 4/5 days we were there. limit on beach towels, max 1 per person, no extras. Dining for dinner was usually just 1 resaurant open.
Stayed 4 nights in Sep 2023
Response from CB on Sep 26, 2023
Dear Margiana Daniela,Thank for completing a review on your recent stay with us, your holiday experience is very important.We will meet with the management of the watersports department to resolve the swimming area concern.Unfortunately, the water taxi service was disrupted due to unfavorable sea conditions for our client's safety. The standard is usually 1 beach towel per person however, we can accommodate special request when made aware.The dining schedule concern will be shared with the Food and beverage leadership team, as we strive to improve our product and services to our customers. Please accept our apology for any inconvenience caused.SincerelyCeleste BelgraveGuest Activities Manager

8/10 Good

Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, needs more variety.
Stayed 6 nights in Sep 2023
Response from CB on Sep 24, 2023
Dear Leon,Thank you for completing the review on your recent stay with us.We will share your mentioned suggestion with the Head Chef, as we strive to improve our product to our valued customers.If your travels return you to the island, we hope to welcome you back.Sincerely,Celeste BelgraveGuest Activities Manager

2/10 Terrible

Ileanna

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Some of the staff were rude. One of the staff who works at the restaurant scammed us, we paid for a wine bottle with cash and she charged it to your room. We found out when we checked out, the person who checked us out did nothing about that issue. The room was falling apart literally, and the room is super tiny absolutely no room for anything. There was no water at all in the room for 3 hours one day. The food was my biggest issue. If you stay at an all inclusive you would think that there is options to eat throughout the day. Not at this resort! At 4 pm one day I was hungry the restaurant was closed and they sent me to Vista cafe where they offered ham and cheese sandwiches (if they don’t ran out). After I realized how ridiculous this was I left back to Turtle beach resort!
Stayed 3 nights in Sep 2023
Response from CB on Sep 20, 2023
Dear lleanna,We were truly sorry to learn of your experience during your stay with us, as your holiday experience is very important.It saddens us when we fall short of meeting the guest expectations. The concerns mentioned in your review will be shared with the leadership team. Retraining will resume with the team, as we strive to improve our product and services to our valued customers.Please accept our apology for any inconvenience caused.SincerelyCeleste BelgraveGuest Activities Manager

8/10 Good

christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant and helpful. Food was good rooms and dining areas were well kept and clean.
Stayed 3 nights in Sep 2023
Response from CB on Sep 18, 2023
Dear Christopher,Thank you for your positive feedback on your recent stay with us.We were happy to learn that you enjoyed the helpful staff and you also made mention of the food and rooms being well kept. We will share your comments with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager

10/10 Excellent

Enda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, wonderful views, tasty food, nice big pools, everything you need for a comfortable stay. Easy check in, received complimentary drink. Best thing about the property are the staff. Pleasant and friendly.
Stayed 1 night in Sep 2023
Response from CB on Sep 12, 2023
Dear Enda,It was a pleasure to read your positive review on your recent stay with us.We were happy to learn of the areas and friendly staff that helped to make your stay more memorable.Your review will be shared with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager

10/10 Excellent

Amika, brampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Barbados and won’t be our last. The weather was beautiful and the beach and pool were refreshing. The staff at this resort made our experience positive and went out of their way to ensure we had a great time and were accommodated. Honorable mentions to Sasha, Camille, Jensel, and Antonette. One young man we didn’t get the pleasure of knowing his name, went out of his way to get us cricket tickets for the game on Saturday which was much appreciated - I will need to update this review so he he noted respectfully. Overall we had a great time. It was definitely a more relaxing resort if you’re looking to wind down. Will definitely recommend this resort to my friends, family and colleagues.
Stayed 3 nights in Sep 2023
Response from CB on Sep 4, 2023
Dear Amika,It is always a pleasure to read a review of a satisfied customer. We will certainly share your warm comments with the team, including the staff members, mentioned in your review, who made your stay more memorable. Thank you in advance for recommending our gem to your friends, family and colleagues, it is truly appreciated.We look forward to welcoming you back on your next visit to the island.Regards

10/10 Excellent

Paulina

Stayed 5 nights in Aug 2023
Response from CB on Sep 22, 2023
Dear Paulina,Thank you for taking the time to complete a review on your recent stay with us.Your positive score was greatly appreciated, and we will share with the team.If your travels return you to the island, we hope to welcome you back.Sincerely,Celeste BelgraveGuest Activities Manager

4/10 Poor

Braddy

Traveled with family
Disliked: Cleanliness, amenities
Food quality was not good. Not much to do on the area or in resort other then pool or beach. My biggest disappointment was the food and bar area. For the money we payed I felt like I was starving everyday. Every morning is the same food for breakfast and only some days they change the lunch menu. If you miss lunch or dinner you’re screwed. No more food available to eat. Only 2 restaurants and you have to make reservations. Pool is small and bar looks like a backyard bar. It’s messy and they melts running out of ice. So disappointed. I was ready to leave after day 1 here. The staff took sometime to warm up to us but eventually they were amazing.
Stayed 5 nights in Aug 2023
Response from Stacia Waterman on Aug 29, 2023
Dear Braddy,Thank you for your detailed review of our property and we sincerely apologize for not meeting your expectations on your recent visit. We have shared your comments with the food and beverage leadership team to review and look for possible improvements.Kind regards,

10/10 Excellent

Claudine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the property was welcoming and very accommodating.
Stayed 5 nights in Aug 2023
Response from Stacia Waterman on Aug 29, 2023
Dear Claudine,It was a pleasure hosting you on your recent visit to our beautiful island. Thank you for your kind comments and we look forward to welcoming you again soon.Kind regards,

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely breathtaking and the staff are some of the nicest people we’ve ever met. Great location to come to with family or friends. Water sports are fun and easy to book, additional activities are easy to find, and food was delicious!
Stayed 5 nights in Aug 2023
Response from Stacia Waterman on Aug 17, 2023
Dear Jennifer,Thank you for your kind comments about our hotel. It was our pleasure hosting you on your recent visit to our beautiful island. We are happy to hear you enjoyed our water sports, activities, food and the wonderful service from our team. If your travel brings you back to our island, we look forward to welcoming you back to Crystal Cove.Kind regards,Stacia Waterman

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was very nice…we loved the water sports available right on the property. I would have enjoyed a little bit more group activity options during the day (water aerobics, trivia, games..), but overall, the resort was very relaxing and beautiful.
Stayed 9 nights in Jul 2023
Response from CB on Aug 6, 2023
Dear Jessica,It was a pleasure having you stay with us on your recent trip to the island. We were happy that you enjoyed the beach and watersports activities offered.We were sorry to read about your concern with the activities offered on property. We will share with the team and review as needed, to ensure that we do not have a reoccurrence of this concern.We hope that if your travels return you to the island, you stay with us again.SincerelyCeleste BelgraveGuest Activities Manager

6/10 Okay

Jacquelin

Traveled with partner
Liked: Cleanliness, staff & service
The beach was very nice and the staff was helpful and friendly. My biggest complaint is the quality and variety of the food. For breakfast they have a very limited buffet. Lunch is the same offering a limited buffet of burgers, tacos, and wraps. For dinner they offer 3 main courses. For being an island they offer very limited seafood options. They have a sweet sauce they put on everything pork, lamb, fish. The food selection is cheap. The entertainment is very poor during the day there is no music playing at all. There were a couple of nights with live acts that were not bad but the rest of the nights the music was slow and boring. I expected to hear island music and that was very limited. I will definitely not return. This property is expensive for what you get. I’ve been to all inclusive resorts in other Caribbean islands and by far this was the worst.
Response from CB on Jul 23, 2023
Dear Jacquelin,Thank you for taking the time to complete a review on your recent stay with us. Your holiday experience is very important.We will share the concerns mentioned in your review with the relevant department heads to review and amend as required, as we stive to improve our product and services to our valued clients.Please accept our apology for not meeting your expectations in some aspects of your stay.We hope to welcome you back in the not-too-distant future, if not too this property, one of the properties within the group.Sincerely,Celeste BelgraveGuest Activities Manager

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 3 nights in Jul 2023
Response from Stacia Waterman on Jul 20, 2023
Thank you very much for your positive score and kind comments. If your travels bring you back to the island, we look forward to welcoming you back to Crystal Cove. Regards

10/10 Excellent

Anirood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from CB on Jul 21, 2023
Dear Anirood,Thank you so much for your positive score on your recent stay with us.We will certainly share with the team.If your travels return you to the island, we hope to welcome you back to Crystal Cove Hotel.Regards Celeste BelgraveGuest Activities Manager

10/10 Excellent

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff made our stay better. Absolutely love this place. It is beautiful and has amazing views.
Stayed 4 nights in Jul 2023
Response from CB on Jul 14, 2023
Thank you so much for your positive score and warm comments about your recent stay with us.We were happy that you enjoyed the amazing views and the staff.If your travels return you to the island, we hope to welcome you back.RegardsCeleste BelgraveGuest Activities Manager

8/10 Good

James

Stayed 8 nights in Jun 2023
Response from CB on Jul 3, 2023
Thank you for your positive review on your recent stay with us.We will share the score with the team.If your travels return you to the island, we hope to welcome you back.Regards

10/10 Excellent

Daren M

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful! Great staff and food.
Stayed 7 nights in Jun 2023
Response from CB on Jul 1, 2023
Thank you for your positive score on your recent stay with us.We will certainly share your warm comment with the team.If your travels return you to the island, we hope to welcome you back.Regards

6/10 Okay

Edmond

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from CB on Jun 23, 2023
Thank you for completing a review on your recent stay with us.We will share with the team and encourage you to choose to stay with us again, on your next visit to the island.Regards

10/10 Excellent

RUSTEM

Stayed 6 nights in Jun 2023
Response from CB on Jul 13, 2023
Thank you so much for your positive score on your recent stay with us.We will certainly share the score with the team.If your travels return you to the island, do not hesitate to make contact.Regards

10/10 Excellent

Kobi

Stayed 7 nights in Jun 2023
Response from CB on Jun 16, 2023
Thank you so much for your positive score on your recent stay with us.We will share with the team.If your travels return you to the island, we hope to welcome you back.Regards

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful, the property was beautiful, the pools, swim up bar, the beach access, the water sports, the food, drinks everything was great! Only complaint would be the shower needed major updating.
Stayed 4 nights in Jun 2023
Response from Stacia W on Jun 12, 2023
Thank you for your comments. We continue our room care maintenance until updates are conducted on our property. Should your travel bring you back to Barbados, we look forward to welcoming you back to Crystal Cove.

8/10 Good

Astghik

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and small resort. Lots of water activities.
Stayed 7 nights in Jun 2023
Response from Stacia W on Jun 12, 2023
Thank you for your kind comments and we look forward to welcoming you back to Crystal Cove in the future.

6/10 Okay

Pierre

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is nice but for it to be an all inclusive resort it had stipulations. The pool closed at 6pm everyday, kitchen was closed after dinner, no late night menu. My room Housekeeper was rude and complained. Still unsure as to why. I requested cleaning supplies and vacuum to clean my own room. Had to ask housekeeper too many times to do things such as take the empty dishes out; the trash and to replace the shampoo and conditioner in the room. My 6 days at the resort my mini bar was restocked twice. The front staff was very nice and was willing to do whatever to make our stay enjoyable. Also got charged for a night that we were not at resort due to Air Canada cancelling our flight.we called resort and let them know this and they never wrote it down so we had to pay for night.
Stayed 6 nights in Jun 2023
Response from CB on Jun 9, 2023
Thank you for completing a review on your recent stay. The hotel offers 3 pools whereas 2 pools close at 6:30pm and the bottom pool remains opened 24 hours. We were truly sorry to learn that you cleaned your room yourself and items were not replenished, as this is certainly not our service standard.Please accept our sincere apology for any inconvenience you may have experience during your stay as a result of the concerns raised. Your review will be shared with the leadership team, as we strive to improve our service standards to our valued customers.Regards

10/10 Excellent

Ketevan

Stayed 6 nights in May 2023
Response from CB on Jun 26, 2023
Thank you for your positive score on your recent stay with us.We will share with the team and look forward to welcoming you back in the not-too-distant future.Regards

10/10 Excellent

Donna Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay. Staff so friendly. Food was outstanding
Stayed 7 nights in Apr 2023
Response from CB on May 8, 2023
Thank you for your positive score on your recent stay with us including your warm comments.I will share your comments with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste BelgraveGuest Activities Manager

10/10 Excellent

Genesis Yarmila

Stayed 3 nights in Apr 2023
Response from CB on May 1, 2023
Thank you so much for your positive score on your recent stay with us. We will certainly share with the team.If your travels return you to the island, we hope to welcome you back.Sincerely,Celeste BelgraveGuest Activities Manager

10/10 Excellent

Brian

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff are wonderful
Stayed 7 nights in Apr 2023
Response from CB on Apr 29, 2023
Thank you so much for your positive score on your recent stay with us.We will certainly share the above with the team.If your travels return you to the island, we hope to welcome you back.RegardsCeleste BelgraveGuest Activities Manager

8/10 Good

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property! the staff was super friendly and accommodating, they didn't miss a thing. the property was right on the beach and they had three out door pools, plenty of room for everyone. The only thing I would say is that there was no night life for the younger crowd and we spent a lot of money traveling into town for the clubs and other activities. I would recommend adding a shuttle into town for these activities that would of made our stay a 10/10.
Stayed 5 nights in Apr 2023
Response from CB on Apr 26, 2023
Dear Valued customer, that you for your positive score given on your recent stay with us.We will share your warm comments with the team. The areas mentioned that we can improve will be reviewed, as we strive to improve our product and services to our valued customers.We hope to welcome you back in the not-too-distant future.RegardsCeleste BelgraveGuest Activities Manager

10/10 Excellent

Jaslyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and cleanliness
Stayed 4 nights in Apr 2023
Response from CB on Apr 24, 2023
Thank you for your positive score on your recent stay with us.We hope to welcome you back in the future.Regards

4/10 Poor

Daniela Recio-Oquendo

Traveled with group, Traveled with family
Disliked: Staff & service
We came here for a wedding, so it was a family event. I emailed ahead to have transportation from the hotel arranged, no one was there. Front desk people were nice. They made a big deal about reservations for dinner every night and every time we showed up the whole place was pretty empty. On our last night, after having reserved for the same number of people for 3 nights prior, they could not find our 7PM reservation and said they could only take us at 9pm (at this time there was barely any food left). At this point they seemed more concerned about the new guests than the ones that were still there. To top it off the buffet style dinner and breakfast were cold most of the time. At arrival they will say that you can dine at other properties, this is oversold since it's like an exchange program and it is only 6 people total per day that can go to another property. Even if your group is 4 people, if others reserved before you, you could not make it. The activities were cool but the people running it were pretty rude, they seemed bothered just by you asking simple questions like availability and such. Delores at the bar was very nice but the drinks were so sweet and barely any alcohol in them. Even the rum didn't feel like it was the best quality. The spirits variety was very limited, even for the wedding's open bar which they should have been prepared for. Overall, this place is overpriced in my opinion.
Response from CB on Apr 24, 2023
Dear valued guest,Your feedback is very important to us. We were truly sorry to learn of your disappointment during your stay and that we did not meet your expectations in some aspects of your holiday.The areas of concern raised in your review is certainly not our standard and we will review with the leadership team and amend as required.Retraining will also be importance to us, as we strive to improve our service standards to our valued customers.Please accept our apology for any inconvenience caused as it relates to the concerns raised.Thank you again for the feedback.Sincerely,Celeste BelgraveGuest Activities Manager

10/10 Excellent

Gillian

Stayed 10 nights in Apr 2023
Response from CB on May 8, 2023
Thank you for your positive score as it relates to your recent stay.I will share these details with the team.If your travels return you to the island, we look forward to welcoming you back.Sincerely,Celeste BelgraveGuest Activities Manager

4/10 Poor

Jose Carol Fernandez

Stayed 5 nights in Apr 2023
Response from CB on May 8, 2023
Thank you for your score as it relates to your recent stay with us. We will work as a team to improve the low scoring areas.We hope to welcome you back if your travels return you to the island.SincerelyCeleste BelgraveGuest Activities Manager

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond excellent
Stayed 5 nights in Apr 2023
Response from CB on Apr 11, 2023
Thank you for your positive score, I will certainly share with the team.If your travels return you to the island, we hope to welcome you back.SincerelyCeleste

8/10 Good

Valeryn

Stayed 3 nights in Mar 2023
Response from CB on Apr 24, 2023
Thank you for your positive score on your recent stay with us.Regards

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2023
Response from CB on Mar 28, 2023
Thank you for your positive review on your recent stay with us. We will share your survey with the team, and hope to welcome you back very soon.Sincerely

10/10 Excellent

Carolyn, Meeker

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gated security was a great start. The reception area was well-staffed with very knowledgeable and friendly employees. The room was exactly as described online, very clean, safe, and attractive. The food and beverage choices were fabulous. All the employees were helpful and went above and beyond to assure guests' questions and requests were satisfied. Booking excursions was a breeze. The facility was lovely and well-maintained. The beach area was wonderfully inviting, simply beautiful.
Stayed 6 nights in Mar 2023
Response from CB on Mar 15, 2023
Thank you so much for your positive review on your recent stay with us. We were happy that you had an enjoyable stay and will share your warm comments with the team.We look forward to welcoming you back to the hotel very soon.Regards

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from CB on Mar 15, 2023
Thank you for your positive score on your recent stay with us.This information will be shared with the team.We hope to welcome you back very soon.Regards