Enjoyed our stay, minor issues
Posted Feb 9, 2017
I went with my family for 2 of my daughters birthdays. The room was spacious and comfortable. We ordered room service, 1 pepperoni and 1 taco pizza. I do not recommend either. They weren't great and the hotel takes out 18% gratuity for you, which it wasn't worth and I wasn't aware of originally. They were nice enough to return my tip because I wasn't aware of the auto-tip and I wasn't satisfied. Another minor issues is that the hot tub closest to our room was not working and one of the two pools was FREEZING. We've been there several times so I know they're typically a bit warmer and we went there mainly for the pool access, so this was disappointing. My two youngest children wouldn't go into that particular pool at all because it was so cold and it's normally the one they really enjoy. We still made the best of our stay and plan to return.
Comment from Hotel Management
Feb 11, 2017 by Bri, Hotel Management
Thank you for taking the time to post a review on your stay. We apologize for your unsatisfactory pizza and will strive to do better. As for the pools, we have been doing some maintenance on them lately which tends to cool them off slightly but I will let our maintenance team know about the issue and have them double check our temperatures. We look forward to seeing you again for a better stay.