Don't Stay HERE!!!
Posted Oct 11, 2015
My husband spent the weekend in Altoona Iowa at the Comfort Inn. We have stayed at comparable facilities (three star) in Altoona, in DesMoines and in other locations throughout the U.S. NEVER have we experienced what my husband experienced at this property. The entrance to the property has some damage and a pole is propped up with a board. The room was FILTHY. An inch of dust on anything that was not 'typically cleaned' including the headboard to the bed. The bathroom had feces on the wall and a gross black ring in the toilet. The toilet holder was black from mildew/rust/mold. While the hotel staff was very nice and offered to change his room, my husband pointed out that the problems were clearly systemic as dusting that has not been done for months is not an isolated room problem. When the cleaned the room following his complaint, the bathroom was scrubbed, the dust was still untouched. The manager of the property only offered a 10 percent discount on a 'future stay' -- That is NOT going to happen! They are a relatively new property (Comfort Inn purchased the hotel from a previous owner) but they can't expect to keep their rating and status with these kinds of systemic inadequacies!!! The room, frankly, was GROSS...
Comment from Hotel Management
Oct 14, 2015 by General Manager, Hotel Management
Linda I want to thank you for taking the time to give us your feedback. I do apologize that your husband was not happy with his stay. I do remember talking with him, and it was to my understanding he was satisfied with our conversation. These issues have and are being addressed.