Ratings based on 368 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
Posted Apr 17, 2017 on Hotels
Posted Apr 3, 2017 on Hotels
Unfortunately, the experience with this hotel was not good. The noise level in the halls from lots of unsupervised teenage kids was overwhelming thru out the evening until nearly midnight & no one dealt with it until I called the office. I discussed it again with the front desk in the morning & they were pretty much unsympathetic. I will not stay there again.
by A verified traveler
Posted Mar 24, 2017 on Hotels
Watch and check your account for incidental chargePosted Mar 9, 2017 on Hotels
Only complaint I have is I booked this online thru hotels.com and paid more for the incidental charges than I did for the entire stay. Room 210 2 nights. Incidentals 265 which they don't put on hold but actually charge and then refund back which I have yet to receive back yet.....
Comment from Hotel Management
Mar 15, 2017
First and foremost, please let me apologize for the billing issue you experienced. I will be more than happy to get things corrected. Please contact the hotel and we will get your account squared away ASAP. Thank you!
by A verified traveler
Fun getaway!Posted Mar 7, 2017 on Hotels
Close to Great shoppingPosted Mar 5, 2017 on Hotels
Loved the pull out couch, very modern!
College visitPosted Feb 21, 2017 on Hotels
Great hotel. No free breakfast and indoor pool being out of service was a bummer.
for Everyoneby A verified traveler from Des Moines, IA
Highly recommend this hotelPosted Feb 11, 2017
Pros: The staff! And the spacious, comfortable room.
Location: The hotel is across the street from the biggest mall in Des Moines, as well as many restaurants, including fast food to fine dining.
The staff deserve the first mention. They were outstanding! The hotel is very nice and newly refurbished. We enjoyed a weekend away from home in our own hometown. :-)
for Everyoneby A verified traveler
Great part of town!!Posted Jan 31, 2017
Great location - close to shopping, restaurants, church. Very easy to find. Loved that our room was just across from the elevator!! We have never had a room so close to the elevator in a of our travels.
Surprised by the new look of our favorite hotel.Posted Jan 31, 2017 on Hotels
The upgrades to the hotel are fantastic!