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Reviews of Hilton Garden Inn Des Moines Airport

3 out of 5
Hilton Garden Inn Des Moines Airport
6800 Fleur Drive, Des Moines, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 345 out of 555 reviews" "
Rating 8 - Good. 136 out of 555 reviews" "
Rating 6 - Okay. 41 out of 555 reviews" "
Rating 4 - Poor. 17 out of 555 reviews" "
Rating 2 - Terrible. 16 out of 555 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Amy, Cedar Rapids

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven, Fort Dodge

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Stayed 1 night in Aug 2023

10/10 Excellent

Norma

Stayed 1 night in Aug 2023

10/10 Excellent

Rosie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with affordable rates!
Stayed 1 night in Aug 2023

8/10 Good

dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

M., Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lindsey

Traveled with group
Liked: Amenities
Staff was very helpful
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Nabil, Detroit

Stayed 1 night in Aug 2023

2/10 Terrible

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply perfect!
Check in was a breeze! Room is always super clean! Walked to Johnny's for dinner and slept like a baby. Wake-up call was spot on and we were off on time!
Stayed 1 night in Jul 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
I booked this hotel many weeks in advance. Spent hundred of dollars. Showed up and they told me they didn’t have a room for me. They put me in a different hotel but overall the concierge was not very apologetic about the situation. Won’t be booking here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Jeffrey

Traveled with family
Liked: Staff & service, room comfort
Double charged.
Unfortunately, when I checked in i was charged again for the night by the night receptionist. I used the apps for 2 consecutive nights and have had issues both times. The girl at check in was super friendly however getting charged twice for a room is unacceptable. The hotel was rated 9.2 which I would expect from a double tree hotel however this hotel was run down and the non smoking rooms had a smoke smell.
Stayed 1 night in Jul 2023

8/10 Good

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Jul 2023

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Bernadette

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude and unprofessional and limited dining choices
Stayed 1 night in Jul 2023

2/10 Terrible

Jessica

Liked: Property conditions & facilities
Disliked: Staff & service
Staff at desk that I interacted with was horrible.
Stayed 1 night in Jul 2023

2/10 Terrible

Michael

Stayed 1 night in Jul 2023

8/10 Good

Jonathan

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Roberta

Traveled with partner
Disliked: Staff & service
pool closed
Stayed 1 night in Jun 2023

8/10 Good

Antoinette

Stayed 2 nights in Jun 2023

8/10 Good

STEPHEN

Stayed 1 night in Jun 2023

10/10 Excellent

Cheri

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and efficient! Cookies were AMAZING! Ate supper at Johnny’s…the service and food were outstanding!
Stayed 1 night in Jun 2023

4/10 Poor

Ollie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Vending machines out. Toilet stopped up ,no water in pool or hot tub.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, quiet surroundings (even with an airport close by), friendly staff
Stayed 1 night in Jun 2023

2/10 Terrible

adunni

Disliked: Staff & service, property conditions & facilities
I choose this property because of the listed / pictured amenities specifically the pool and hot tub. So imagine my surprise and disappointment when checking in to find out that the property no longer had a pool or hot tub. When I shared that these were items I used in making my choice I was told there was nothing they could do for me. Very disappointed!!!!
Stayed 1 night in Jun 2023
Response from Linda on Jun 17, 2023
Thank you for your feedback. I am glad you stopped at the desk before you check out this morning to let me know of the problem you had at check in. I hope I helped you out and you were satisfied with the solution. I have added that the pool and spa are closed on our website earlier this week. However, it might not show on third party webpages. I will see about getting this change taken care of as soon as possible. Again, thank you for your feedback. I hope you enjoyed the rest of you stay with us,

10/10 Excellent

PAULA

Solo traveler
Liked: Property conditions & facilities
Grest
Stayed 1 night in Jun 2023

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Jennifer

Stayed 2 nights in May 2023

6/10 Okay

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Mabinty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I thought my hotel room was clean, spacious and just right. I appreciated not having to worry about anything during my stay.
Stayed 3 nights in May 2023

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very clean and quiet and a great staff with good food on site
Stayed 1 night in May 2023

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient when flying from the Des Moines airport.
Stayed 1 night in Apr 2023

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a short stay before a flight!
Stayed 1 night in Apr 2023

10/10 Excellent

Suzanne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property!
Stayed 2 nights in Apr 2023

2/10 Terrible

Peter

Stayed 1 night in Apr 2023

10/10 Excellent

Gary, Corydon

Stayed 1 night in Apr 2023

6/10 Okay

Wesley

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed overnight at DoubleTree to celebrate birthdays at Johnny's with a group of 18, then catch an early flight the next morning. There were multiple HS girls volleyball teams staying in the hotel, and they were running up and down the halls, dribbling balls on doors, screaming, etc past 10pm. When I reported my concerns to the front desk, the response was "yes, we're aware. Sorry, nothing we can do." Other than that, the room was comfortable and clean, and we thoroughly enjoyed the proximity to a delicious evening for our group at Johnny's.
Stayed 1 night in Mar 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Kimberly Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel convent to DSM airport and free shuttl
Love this place! I stay here every time I fly out of Des Moines. Love the hotel. Love the staff. Love the cookies.
Stayed 1 night in Mar 2023

4/10 Poor

Lisa

Stayed 1 night in Mar 2023

8/10 Good

Steven

Stayed 1 night in Mar 2023

10/10 Excellent

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant attached is wonderful!
Stayed 2 nights in Mar 2023

2/10 Terrible

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon checking in 30 minutes prior the front desk said they didn’t have our room ready. Said it wouldn’t be long and he’d get us in. We waited in the lobby for over an hour. While waiting in the lobby several people were getting checked in before us. I went up to the counter 30 minutes after check in time and the response from the front desk was oh yes I just need to make your keys and you’ll be set. Not the case he then had to go check on something and came back 10 minutes later. Yes, we’ve got a room for you. Front desk did not know what they were doing. We finally got checked in 45 minutes after check in time.
Stayed 1 night in Mar 2023

10/10 Excellent

Tonia

Stayed 1 night in Feb 2023