Ratings based on 753 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Des Moines, Iowa

Was there for a concert, still well kept, great st

Posted Apr 26, 2017
Was hoping breakfast went past 9 on weekdays, not sure why not. Anyway, for price of hotel, the breakfast was terrible. I'm not sure if the bacon could even be considered meat, and to make up for it before the sausage, ugh. The biscuits were bland just not right, and the gravy was broke down. I guess I should have tried cereal
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubuque, IA

Posted Mar 31, 2017
We found the staff to be friendly, professional and responsive to our needs. We were only there for one day; however, we experienced front desk, breakfast buffet and utilized the shuttle bus to and from a concert. It was a very rainy evening and the staff went out of its way to make us very comfortable. We plan to stay there again when visiting Des Moines, IA.
Comment from Hotel Management
Apr 3, 2017 by Skip, Hotel Management
Dear Sid - Thank you very much for the fantastic review! I am glad that you had a great stay with us - we all look forward to your return! Sincerely, Skip Hammerman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

wonderful hotel

Posted Mar 26, 2017
Pros: The staff was very friendly and accomodating. The hotel itself was beautiful and peaceful. My kids enjoyed the food and pool.
Cons: The valet parking fee seemed high for on-site parking, but I liked the safety and convenience of it.
Location: We visited Blank Park Zoo which was only 15 minutes away and the Iowa Science Center was only a few minutes from our hotel.
We enjoyed this hotel very much. It was very quiet, spacious, and clean. Room service was great, but a bit pricey. My kids had the pool to themselves and we enjoyed having a lot of space in our room. The queen beds were really full size, but quite comfortable. The free breakfast was awesome and the variety of items offered was expansive. We will definitely come back to this hotel when visiting Des Moines again. It is a lovely hotel and city!
Comment from Hotel Management
Mar 27, 2017 by Skip, Hotel Management
Dear Guest - Thank you very much for the great feedback and positive comments. I am glad you did have a nice stay with us and we all look forward to your return. Sincerely, Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for a girls weekend!

Posted Mar 21, 2017
Pros: Staff was very helpful with suggestions for shopping and dining out. Appreciated the shuttle service!
Cons: Having to pay valet parking is an unfortunate add-on cost for a fairly expensive room.
Location: There are plenty of great restaurants within walking distance.
The location is perfect for a girls weekend in Des Moines.
Comment from Hotel Management
Mar 23, 2017 by Skip, Hotel Management
Dear Guest - Thank you very much for your feedback! I am glad that you enjoyed our great staff and the complimentary shuttle service we offer within 2 miles of the hotel. I am sorry about the parking being somewhat difficult due to the construction and development of the new city parking garage on the lot where we used to have our lower cost option self-parking lot. The valet parking we offer is in our opinion the best alternative and provides the highest level of guest service under the circumstances. The new garage is scheduled to open in the late fall of 2017 and at that time there will be multiple options for parking arrangements. Sincerely, Skip Hammerman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel by the river

Posted Mar 15, 2017
Loved the hotel. The view was great. The hotel service was great and the drivers were quick and knowledgeable about the roads.
Comment from Hotel Management
Mar 19, 2017 by Skip, Hotel Management
Dear Guest - Thank you very much for the great comment! Sincerely, Skip Hammerman General Manager
5 out of 5
by A verified traveler

Great location

Posted Jan 23, 2017 on Hotels
Within walking distance to downtown. Rooms are spacious
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Guest - Thank you! I am glad you enjoyed our two rooms suites as well our perfect location. Sincerely, Skip Hammerman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown

Posted Jan 21, 2017
Close enough to get downtown or Wells Fargo. Nice size rooms to enjoy a girls get away and visit.
Comment from Hotel Management
Jan 24, 2017 by Skip, Hotel Management
Dear Guest - Thank you for staying with us! I am glad you had a great stay. Sincerely, Skip Hammerman General Manager
5 out of 5
by Anita

Posted Jan 17, 2017 on Hotels
Cameron just rocks! He was so attentive and nice!
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Anita - Thank you for the great comment about Cameron - and you're right - he does rock! We all appreciate your business and look forward to your return. Sincerely, Skip Hammerman General Manager
5 out of 5
by Christina

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Christina - Thank you very much for the 5 STAR review! Sincerely, Skip Hammerman General Manager
5 out of 5
by John

TX Traveller

Posted Jan 5, 2017 on Hotels
Business trip. Centrally located
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear John - Thank you for the 5 STAR review! Sincerely, Skip Hammerman General Manager